I ordered a wardrobe and kitchen cabinets and received them within a week. The delivery service was good, and I liked the quality and design of the products. After installing them, I realized they are... See more
Company replied
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See what reviewers are saying
Website is user friendly. Delivery service and contact with company is good. Package came a bit damaged and delivery man took pictures in case of damage inside. Luckily nothing was damaged. The qualit... See more
The Vipack Fire Truck Toddler Bed looks adorable, but it has several safety and quality issues. The battery-powered lights are not securely attached, making sharp parts and small batteries accessible... See more
Company replied
I messaged the Emob team to request information on the delivery of my furniture, but I had read that the customer service wasn't great so I didn't have my hopes up that I would receive any support. Ho... See more
Company replied
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Mattress Store
- Outdoor Furniture Store
Written by the company
Emob is een Belgische online winkel die gespecialiseerd is in meubels, decoratie en woonaccessoires. Ze richten zich op een breed publiek en bieden een uitgebreide catalogus met producten voor verschillende woonstijlen, van modern tot klassiek. De producten variëren van zitmeubels, tafels en kasten tot verlichting en tuinmeubilair. Emob staat bekend om zijn betaalbare prijzen, diverse aanbod en gebruiksvriendelijke website, wat het winkelen gemakkelijk en aangenaam maakt voor klanten. Daarnaast hechten ze veel waarde aan klanttevredenheid en bieden ze uitstekende klantenservice en snelle levering.
Written by the company
Contact info
Deken de Bostraat 70A, 8791, Beveren-Leie, Belgium
- 003251491234
- service@emob.eu
- emob.nl
3.8
Great
3K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Emob
Bedankt voor uw positieve review! Fijn om te horen dat u tevreden bent met onze service/product. We waarderen het enorm dat u de tijd heeft genomen om uw ervaring te delen en hopen u in de toekomst opnieuw van dienst te mogen zijn.
Smooth process
I ordered TV stand. All process went smooth. It has delivered with a few days delay which is fine by me.
Product quality is slight above the average. I dont know maybe that is the TV stand what 185 EUR can buy.
30 March 2026
Unprompted review
Reply from Emob
Thank you for your positive review! We’re glad to hear that you are satisfied with our service/product. We truly appreciate you taking the time to share your experience and hope to welcome you again in the future.
The quality is good and the delivery service is great. Highly recommended...
I ordered a wardrobe and kitchen cabinets and received them within a week. The delivery service was good, and I liked the quality and design of the products. After installing them, I realized they are great products... I highly recommend them.
25 March 2026
Unprompted review
Reply from Emob
Thank you for your positive review! We’re glad to hear that you are satisfied with our service/product. We truly appreciate you taking the time to share your experience and hope to welcome you again in the future.
Delayed shipping and poor customer support
Ordered on the 19th of December, initially shipping would take around 4 weeks, It’s been 8 weeks now and the order still wasnt shipped, customer support is also dodging my emails with the classic “we will take a look and comeback to you” but they dont reach back at all. Several emails after me chasing them for an update they finally reply that they will try to contact the manufacturer but still no reply after a week
19 December 2025
Reply from Emob
Dear Andre,
We sincerely apologize for the delay and the lack of clear follow-up regarding your order. This is not the experience we aim to provide.
Your order is currently under review with the manufacturer, and we understand your frustration about the waiting time and communication. We are actively following up to obtain a concrete update and will inform you as soon as we receive confirmation.
Thank you for your patience, and our apologies for the inconvenience caused.
Kind regards,
Team Emob
i dont have a duch phone number yet so…
i dont have a duch phone number yet so i had to ask a friend to helpe me out. Maybe its good to add the posibillity to enter phone numbers from other countries, at lease EU.
14 January 2026
Reply from Emob
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Please accept our apologies for the inconvenience. Feel free to contact us for any further questions or issues so we can work together toward a suitable solution.
Reply from Emob
Thanks for your feedback! We’re happy that your experience was simple and straightforward.
Badly counselled and no ex-post support
I asked for counselling to buy the right combination of bed / support / mattress. They did not tell me that what I was buying was different from the picture. The result is I have a bet way too high for my kids, not combining with the rest of the room.
Plus the delivery was cumbersome and building the bed very complex.
When I asked for support, they turned me down .
Of course the mattress is my choice, but as you are selling on line you should go the extra mile to explain what the client will get. For instance that it will not look like in the picture... For me this is the confirmation that I should not buy this way again , as I do not know what I will get.
9 October 2025
Unprompted review
Reply from Emob
Dear,
We apologize for the inconvenience. Regarding the dimensions, we confirmed what would fit. Unfortunately, the mattress is too high for your personal situation. This is a matter of personal preference that we cannot know in advance.
Kind regards,
Team Emob
Reply from Emob
Thank you for your review, Mindy! We’re glad you found our website easy to navigate and enjoyed the quality of our products.
Kind regards,
Team Emob
I placed my order on August 2nd
I placed my order on August 2nd, and until now I haven’t received any updates regarding processing or shipping. Very bad experience, and I do not recommend dealing with them.
2 August 2025
Reply from Emob
Dear sir Alsori
Thank you for your message. We confirm that we have received your order placed on August 2nd.
As stated in the order confirmation, the estimated delivery time for your item is 4–5 weeks. Your order is currently within this timeframe, and we will provide you with tracking details as soon as your shipment has been dispatched.
We truly appreciate your patience and understanding, and we assure you that we are working to deliver your order as quickly as possible.
Clear communication and delivery on time
I messaged the Emob team to request information on the delivery of my furniture, but I had read that the customer service wasn't great so I didn't have my hopes up that I would receive any support. However, I received quick and clear response from their team and my delivery was perfectly on time. Everything went very smooth and I'm very happy with their customer service. I still remain to open my package since I will be moving next week, hence, I will come back later to update my review regarding the quality.
28 July 2025
Reply from Emob
Dear María Fernanda,
Thank you so much for your kind and detailed review!
We're really happy to hear that your experience with our customer service and delivery was smooth and satisfactory — especially knowing you had initial concerns. It's always our goal to provide quick, clear and helpful support.
Good luck with your upcoming move! We look forward to hearing your thoughts on the product quality once you've had the chance to unpack.
Warm regards,
The Emob Team
product delivered as specified within…
product delivered as specified within advertised timeframe
21 February 2025
Reply from Emob
Dear Cyprien,
Thank you for your positive review!
We’re glad to hear that your product was delivered exactly as specified and within the expected timeframe. That’s exactly the level of service we strive to provide.
We hope you enjoy your purchase and look forward to welcoming you again at Emob.
Best regards,
Mathias
Team Emob
Online shopping went smoothly
Online shopping went smoothly, product specifications were clear, no complaints
10 December 2024
Safety issue: The Vipack Fire Truck Toddler Bed looks…
The Vipack Fire Truck Toddler Bed looks adorable, but it has several safety and quality issues. The battery-powered lights are not securely attached, making sharp parts and small batteries accessible to toddlers. Exposed screws on the cabin make the bed prone to scratches, and gaps between the parts appeared within a week due to jumping. After waiting three months for delivery, I expected a truly safe product for toddlers. I would not recommend this bed unless the safety concerns are addressed.
28 November 2024
Reply from Emob
Dear,
We apologize for the inconvenience. Unfortunately, we cannot find any email regarding the issue you mentioned. We are always ready to assist you further. Please feel free to contact us, and we will work together to find a solution.
Kind Regards
Team Emob
It is good looking but the fabric…
It is good looking but the fabric (wood) is not as it looks on the picture.it a bit cheap.
17 September 2024
I ordered a bed .the company sent me…
I ordered a bed .the company sent me one packet and it is 14 days I 'm waiting for the other pakket .the bed is not complete and we paid 200 euro but we can not use that because the bed is not complete yet .the customer service is very week .I contacted with company several times but they don't care at all .what a bad customer service !!! If I know I would not buy from this company.
14 September 2024
Unprompted review
Reply from Emob
Dear,
We regret to hear that your delivery was not complete, and we sincerely apologize for any inconvenience this has caused.
We would like to resolve this issue for you and offer a solution. Can you send us an e-mail regarding this matter. We can either arrange for the missing package to be sent to you or provide a refund for this items.
Please let us know how you would like to proceed, and we will handle this as quickly as possible.
Thank you for your understanding.
Best regards,
Team Emob
Not receiving the order
I ordered a kitchen cabinet. I did not receive it after a month. I follow up, no one is responding
20 August 2024
Reply from Emob
Dear,
We would like to sincerely apologize for the inconvenience you experienced regarding your recent order. Your order was dispatched on time; however, it appears that the email and SMS notifications for your delivery ended up in your spam folder.
After your contact with us, we promptly reached out to the carrier, and I am pleased to inform you that the goods have been delivered and signed for as received in good order.
We hope that, despite the challenges you faced, you have regained trust in our company moving forward. Your satisfaction is important to us, and we appreciate your understanding in this matter.
If you have any further questions or comments, please do not hesitate to reply to this email. We’re here to help!
Thank you for your understanding.
Best regards,
Team Emob
If I could leave 0 stars I would
If I could leave 0 stars I would. Everything about this company was disappointing. We ordered a set of 2 coffee tables. When they arrived, and we unpacked them one of the tables was completely shattered. We complained, and they sent another set of tables, and we could not believe it when we unpacked them one of the tables had clearly been glued together. We complained again, and the customer service agent told that they would again send a new table. After a few days we receive an email saying that they have no more in stock, and they would not be coming back in stock so they will issue us with a refund (we are still waiting for our refund after weeks).
On top of all the above we see on their website, and on bol.com that they are still selling the same tables. So they lied to us about the tables never coming back in stock. I told the customer service agent about this, and she said that she did not lie to us, and that the manufacturers did not have any in stock.
I called her out as if they did not have them in stock then they would mark the item as not in stock on their website, and on bol.com. In the end after many email exchanges she said that we can order them again if we wish. So it was a bunch of lies.
We were incredibly shocked that they would not offer any form of compensation for our disappointment, frustrations, wasted time, and the fact we had to get rid of the broken/bad quality tables ourselves. It was just we will refund you, and we can not do anything else.
The customer service agent was very defensive and borderline rude, and I did not like her approach at all considering I was a very frustrated customer.
Do not order from this company. The quality of products is terrible, the quality of customer service is terrible, and they do not care about your customer rights at all. You will end up disappointed.
30 July 2024
Unprompted review
Reply from Emob
Dear,
We regret to hear that your experience with our company did not go as it should have. We understand how important it is for our customers to receive the service they expect.
We have forwarded the service requests to the manufacturer on your behalf. However, they informed us that this item is no longer being produced, and unfortunately, we do not have any remaining stock available.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding in this matter. If there is anything else we can assist you with or if you have any further questions, please do not hesitate to reach out.
Thank you for your patience.
Best regards,
Team Emob
I have bought online the product named…Schoenenkast Cobo 5 deuren met spiegel - eik
I have bought online the product named "Schoenenkast Cobo 5 deuren met spiegel - eik"
The product is very hard to assembly! It requires hammering of plastic items in wood structure and screwing screws in not guided places by the manual.
Took 1 day for assembly while 1 hour is required on the manual !
This product should be reviewed by the designers otherwise removed from sale.
9 June 2024
Unprompted review
Reply from Emob
Good morning, thank you for your review. We are sorry to hear that the quality of the shoe cabinet does not meet your expectations. We will send your feedback to our supplier.
Kind regards,
Team Emob
delivery was 6 days as said in the…
delivery was 6 days as said in the website but tracking number arrived after 3 weeks and I couldn't reach CC easily for cancellation
10 April 2024
Reply from Emob
Good afternoon, Thank you for your review. We try to mention our delivery times as accurately as possible, however we also depend on our suppliers and our transporters. You can always contact our customer service if you want to cancel your order, and they will help you asap.
Kind regards,
Team Emob
Okay delivery
Okay delivery, product failed me.
Ordered a deskchair and after roughly two weeks of use,2 weels broke off.
3 April 2024
Unprompted review
Reply from Emob
Good morning, thank you for your review. We are sorry to hear that the deskchair broke. If you could contact our customer service, they can look for a solution for you. Our apologies for the inconvenience.
Kind regards,
Team Emob
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