I recently ordered the set of three note books, and fell in love with it. The colours are just amazing and so was the quality. I received my order quite quick. Will definitely be back to order more st... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I recently ordered the set of three note books, and fell in love with it. The colours are just amazing and so was the quality. I received my order quite quick. Will definitely be back to order more st... See more
Company replied
Emma J Shipley... What a sight of intoxication and fantasy in design. Truly, truly gorgeous. Got my Mummykins a silk scarf from the online shop via Instagram and it came in excellent discreet extern... See more
If you have never placed an order with Emma J Shipley, check out the on line shop. Many items are on sale, but you won’t be thinking about saving money as much as you’ll be contemplating putting toge... See more
Company replied
Overpriced poor quality bedding. Duvets are super expensive for very poor quality cotton fabric that is very thin and flimsy. Matching pillow cases are to be bought seperately rather than part of a du... See more
Company replied
Homeware and accessories for nature lovers, dreamers and maximalists Emma J Shipley’s mission is to share the magic of nature and spark the imagination. The homeware brand is known for fantastical prints based on founder Emma’s hand-drawn illustrations. Inspiration comes from the unique beauty of the natural world, exploring myths, legends and surreal fantasy. Creations include home furnishings, accessories and lifestyle items (such as scarves, phone cases and notebooks), all adorned with Emma’s colourful and intricately-drawn artworks. Everything is made ethically, in premium materials, while always considering and minimising the impact on the environment. Sustainability is a key part of the brand, so pieces are meant to be treasured for years to come. Best-selling styles include the Lost World bedding, Zambezi luxury velvet cushion and Lynx wallpaper. The brand launched at London Fashion Week in 2012, after Emma graduated from the Royal College of Art. She won multiple awards for her drawing and designs on graduation, and has since won business recognition in the UK and internationally, including the WGSN Global Fashion Award for Emerging Brand. Fashion boutique Browns launched her graduate collection of printed scarves; today, the homeware and lifestyle collections are stocked in some of the best department stores around the world, including Harrods and Liberty in London, with the full range available on emmajshipley.com. The company has always been committed to protecting the environment, and, in particular, endangered species. “We have given back to nature with a number of charities over the years, and in 2020 we launched an ongoing partnership with World Land Trust,” says Emma. “As part of their Plant a Tree programme, WLT are planting native trees to save, protect and restore critically threatened habitat for wildlife. We have currently donated over 3,000 trees, funded by purchases on emmajshipley.com, and we will continue to support endangered wildlife in the future.” The last few years have seen the product range grow, and in spring 2022 the first Fine China Dining collection was launched. It comprises plates, bowls and mugs, all crafted expertly in Stoke-on-Trent in fine bone china, that are adorned with four of the bestselling hand-drawn designs: Lynx, Zambezi, Kruger and Rousseau. The series has been designed to be as practical as it is magical, with all pieces being dishwasher and microwave safe. “It’s been so exciting to work on a completely new category and material for me, especially collaborating with such talented makers here in the UK,” says Emma. “It wasn’t easy translating my detailed designs, which required 12 layers of screen-printed colour; however it was worth all the hard work and I’m delighted with the outcome.” The product range will continue to grow this year, with more pieces to add to the table, new cushions and prints, plus some special collections to celebrate a decade of the brand. These are original designs, to spark the imagination, and be treasured for years to come.
London, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Purchasing from Europe can be fraught with unknowns. EJS provides an online chat service is responsive. My purchases were delivered by DHL direct to my door in about one week to Charleston, SC. DHL handled all aspects of shipping including US Customs. And I was able to check on the progress.
As for the EmmaJShipley products. They are brilliant. Well worth sourcing from the UK.

Reply from Emma J Shipley
Beautiful quality mugs- I bought the set of 4. Delivered within a few days to Ireland (the week before Christmas!) No customs charge thankfully!

Reply from Emma J Shipley
I was very hesitant to order the duvet since I am in Los Angeles. The coloring and pattern was perfect for my daughter’s new room. I placed the order and rec’d before Christmas. It was even better in person. I ordered the wrong size. I immediately re-ordered the correct size and was able to return the other with their shipping label provided. I screwed up a 2nd time, and they again returned my order and provided me a shipping label at no charge. My 3rd order is now en route and I am super excited. The Lost World duvet cover is absolutely gorgeous! Excellent service, fantastic quality!!!! Thank You EJS!

Reply from Emma J Shipley
Amazing service! The courier had broken the tea cup I ordered and I let them know on the 23rd, never thought for a second they'd be able to send me another (intact one) the very next day! Mother in law happy = Me happy! Amazing company

Reply from Emma J Shipley
I stumbled across this sight and found so many amazing original gifts to purchase for my wife and daughter. You never know what to expect when purchasing online and man was I surprised. I believe the products came from over seas and we received them in less than a week and the quality of everything we received was beyond amazing. The last thing I have to say is that I have left a couple of posts and actually received a response back to every single one. I just hope Emma creates an amazing stocking that dads and men would be able to hang with all the other stockings my girls have on the mantle

Reply from Emma J Shipley
What can I say? Beautiful products with creative designs and quality crafting. Plus, they actually provide excellent customer service--something that is becoming exceedingly rare these days. Feel confident in using this service.

Reply from Emma J Shipley
Excellent communication , stunning products super fast delivery . My items came well packaged , I have bought wallpaper then mugs and side plates and certainly not disappointed they are stunningly beautiful . I would love to buy the cushions too . Highly recommend Emma Shipley you won't be disappointed. Hillary Jayawardena

Reply from Emma J Shipley
I purchased the Lynx silk pillow and an iPhone case as a present for myself during the holidays. My package arrived from England faster than the US Postal Service delivers around the block! And it was wrapped in a beautiful gift bag with one of Emma’s spectacular designs! That made my purchase feel extra special. Thank you!

Reply from Emma J Shipley
Absolutely gorgeous products from Emma Shipley, beautiful designs with a mystical twist. The candles are amazing, they are fragrant, look great plus when the candle has burned away you still have a beautiful ornament/container to adore. Also beautiful packaging which again can be used. Definitely would make a great gift, that’s if you could actually give it away 😍x

Reply from Emma J Shipley
Great service, great outcome. Very helpful staff in responding to and resolving my query.

Reply from Emma J Shipley
Beautiful artistry and craft. Incredibly prompt, fantastic website and correspondence!
Highest of quality!

Reply from Emma J Shipley
Bought the Amazon Velvet for a chair project, done by a friend. The fabric itself is a different brightness, so a large section is vibrant and another faded. Not good considering how much 2 sq meters cost. I can’t do much as my friend completed the chair and I only saw it once it was finished. Will be complaining.

Reply from Emma J Shipley
U guys absolutely rock! I asked about a rug you don’t sell that was a prop. You replied in a timely manner, you sent me a photo of the rug for me! To take that much time for a customer! Above and beyond good ol fashion customer service, which you sure don’t see anymore! Unbelievable! Hope you bring your wears to the U S ! Would love to shop in person!
Thank you thank you
Jan

Reply from Emma J Shipley
I just received my lion and unicorn lampshade and it is absolutely stunning! Thank you!! ❤

Reply from Emma J Shipley
I ordered beautiful china mugs and a phone cover. The intricate design and wonderful colors are gorgeous. Delivery from the UK to the US was very fast. I absolutely love the design and quality of the things I purchased. I will be ordering other items in the future.
I am a designer/ Gallery owner and I have purchased many unique vintage works of all mediums. I love to add a spark to some of the antiques which pop and marry nicely. In this case I purchased a few lamp shades from designer Emma J Shipley. Her eye for designing these shades is so outstanding. I’ve also started building repurposed furniture to where I will add her velvet pillows and other items from her collection. I feel I know some of the best of the best and Emma is in the circle. Cheers Michael Houghton. Designer ,Gallery owner ,Painter ,Singer .
Emma J Shipley... What a sight of intoxication and fantasy in design. Truly, truly gorgeous. Got my Mummykins a silk scarf from the online shop via Instagram and it came in excellent discreet external packaging. With a beautiful EJS box inside envelope which in turn had delightfully wrapped silk scarf .. just beautiful. Amazing creativity.. everyone should have at least one piece of EJS item.
Needless to say will be shopping here again.
I've now bought a few Emma Shipley products including their wallpaper which adorns my living room feature wall. They are eye-catching designs and everything is of fantastic quality.
Pink Cheetah Silk Cushion
This gorgeous item of luxury was my 42nd bday gift to myself & let me tell you! Every single day I am so happy I made the splurge. It is larger, silkier, more artistic, more decadent, & more feathers than I even imagined from studying over Emma's collection for like a month before I made the decision. Do yourself a favor & INDULGE in a luxury silk cushion from Emma's collection, if you are considering it... I made it the centerpiece of my room & it makes me soooo happy. Thank you Emma J Shipley for your beautiful, imaginative art. Although my style is low-key I plan to live with my imagination for life, & this reminds me to do just that.

Reply from Emma J Shipley
If you have never placed an order with Emma J Shipley, check out the on line shop. Many items are on sale, but you won’t be thinking about saving money as much as you’ll be contemplating putting together a collection of her finery. The quality and artistry of her products will surely please. I’ve placed several orders and been amazed at the consistency of the quality and originality. Everything elicits a the comment, WOW!

Reply from Emma J Shipley
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.