The support via emma-sleep.co.uk is really poor the chat function doesn't work properly and trying to follow up issues with an order I almost impossible. For a premium product I would expect a more ac... See more
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This is my second time on here re emma matress. So, after numerous emails backwards and forwards not getting anywhere with shocking customer service Emma sleep say they will exchange my fault... See more
Mattress is sagging like a valley so I've requested a refund which has been "approved". I must have rang about 10 times, they're saying different things, never emailing back, just lying or making it u... See more
Went into Emma’s store in Manchester to order a new Emma mattress. The sales assistant was very helpful and told me he’d send me the link as there was a discount 24 hours later . That’s a no brainier... See more
1.8
Poor
22 reviews
No history of asking for reviews
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Still waiting
A follow up from my previous. Still no product. The only contact is when they ask for more information to try and get the review removed. I would genuinely now say this company has the hallmarks of fraud. Taking money for orders they have no intention of fulfilling. My advice. Never- ever use Emma.
18 June 2023
Unprompted review
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