Ordered and paid for the mattress with the added pillows, mattress cover and duvet. However, received an email to say there would be a delay with delivery of these. One week later, I received just the... See more
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Review summary
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The mattress itself is great. The service online ordering, simple and straight forward. The delivery of the product, wow. I was made to feel like a problem because I purchased the collection of my pre... See more
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The site was easy to navigate the mattress was delivery was quicker than expected. The only thing that let down the experience was our delivery man,he wanted me to take all three boxes I recieved as... See more
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The Emma Comfort Cooling Pillows are very good if a little pricey. Very comfortable and well made. I also have the hybrid matress that is very good. The site was easy to navigate with good custome... See more
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Company details
About Emma Sleep UK
Written by the company
Check Out Our Sales Frequently ASked Questions Contact us Order status
Emma – The Sleep Company – the UK's most trusted mattress-in-a-box brand, is dedicated to enhancing your life through the power of a great night's sleep. With their unrivaled sleep expertise, Emma is on a mission to awaken the very best in consumers, helping them embrace each day with renewed energy and vitality.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
They go beyond offering an award-winning product portfolio including mattresses, beds, pillows and accessories – they deliver an exceptional sleep experience crafted with precision and care.
Harnessing their sleep expertise, Emma has revolutionized the way we approach sleep. Using the finest quality materials, advanced technology and an in-house team of sleep experts to understand sleep needs and pain points like nobody else, Emma creates excellent products that are suitable for everyone and every sleeping position imaginable.
Emma - The Sleep Company: UK's Most Trusted Mattress In a Box Brand
Written by the company
- 200-Night Trial
- Test the 'Emma Mattress' risk-free at home for 200 nights with no hidden charges to ensure the right fit for you.
- Free Delivery & Returns
- 'Emma Mattress' provides fast, free delivery and hassle-free returns if it's not the right fit for you.
- 10 Year Guarantee
- 'Emma Mattress' provides a warranty for structural issues, guaranteeing a replacement if durability or stability problems arise.
Contact info
United Kingdom
- https://www.emma-sleep.co.uk/
- emma-sleep.co.uk
3.2
Average
53K reviews
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Excellent Company with lovely well made pillows
I had a pillow on trial which wasn’t suitable for me. However it was a very well made product just not for me. I emailed for a returns label which they responded to very quickly. I have found Emma Sleep UK to be a really reliable company who go out of their way to help and ensure their customers are happy. A first class company.
18 July 2026
Reply from Emma Sleep UK
Dear Lisa,
Thank you so much for taking the time to share your kind review with us.
Your feedback and support are truly appreciated. We are so glad to hear that you found our pillows well-made and that you enjoyed a quick, smooth experience with our support team when requesting your return label. Knowing that you consider us to be a reliable team that genuinely cares for customer happiness truly makes our day. Even though the pillow was not the right personal match for you, having your positive experience with our service means the world to us.
If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many wonderful nights of restful sleep and a bright, beautiful day ahead.
Warm regards,
Bryle From Emma
Awful mattress
Awful mattress. I just sink through it straight to the bed base. Saw it can take 72 hours to fully stiffen from unpacking. So i did. I contacted the shop I bought it from saying it was no good for me and that I wanted to return it after the few days I had it to be told its now unhygienic as I slept on it and they wont accept returns. What am i meant to do with a mattress to use to see if its suitable for me, look at it. So now stuck with a £400 Mattress thats no good for me. Avoid Avoid Avoid
13 July 2026
Unprompted review
Reply from Emma Sleep UK
Dear Paul,
Thank you for reaching out and sharing feedback regarding your experience with your mattress.
Taking the time to highlight your experience is genuinely appreciated. We are truly sorry to hear that the mattress's level of support is not meeting expectations and that the return process with the store presented an obstacle.
Every mattress purchased directly through the official website comes with a 200-night trial and a hassle-free return policy to give customers plenty of time to test their sleep comfort. However, when an item is bought through a partner retailer, direct access to the purchase details is unavailable on our system, and each independent store manages its own specific terms, policies, and conditions. For instance, some retailers set their own return windows or hygiene guidelines for unboxed items.
To ensure proper assistance and explore ways to help, more information has already been requested to look into this case. Kindly share those details once received so further support can be provided right away via email.
Thank you once again for your cooperation and patience while this is looked into. Wishing you a wonderful and pleasant day ahead.
Warm regards,
Bryle From Emma
Blood stained and missing foam
Ordered a refurbished mattress after reading they are quality checked and cleaned. The mattress i recieved had blood stains on and a large chunk of foam missing. Still waiting for them to arrange collection and a refund
25 July 2026
Reply from Emma Sleep UK
Dear Marie,
Thank you for reaching out and sharing feedback regarding the refurbished mattress received.
Your time in bringing this matter to light is truly appreciated. We're sorry to learn about the condition of the mattress, specifically regarding the stains and missing foam piece, as well as the wait for collection and refund. Delivering an item in this state is never the intended experience. High standards are maintained through strict quality checks, deep cleaning, and inspection processes for every refurbished product before dispatch. We always strive to provide every customer with a smooth and enjoyable experience, so it is deeply regretted that your order did not reflect those care standards.
To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly.
Thank you once again for your patience while this is made right. Wishing you a wonderful and pleasant day ahead.
Warm regards,
Bryle From Emma
The best mattress we ever got
You have got to get an Emma mattress ~ honestly the best
6 December 2025
Reply from Emma Sleep UK
Dear Mrs. Fredericks,
Thank you so much for taking the time to share your review.
We are so glad to hear that you love your new Emma mattress and that it is the best one you have ever had. Knowing that you are enjoying great sleep and recommending us to others truly makes our day.
If you ever have any questions or need help with anything in the future, please feel free to reach out to us anytime. We are always here and happy to assist you.
Wishing you many more restful nights and wonderful days ahead.
Warm regards,
Bryle From Emma
Great mattress, do you need the two-man delivery?
I bought an Emma Original Mattress and, to be honest, it is amongst the most comfortable mattresses I ever tried (I would say probably top 1%), and hands down the best mattress I ever owned.
I give four stars rather than 5 as I was expecting a bit more from the two-man delivery. They collected the old mattress and left the new one in the room of my choice (kudos for this!) but then I had to install the mattress and get rid of the big box myself. My fault: I did not realise the mattress would have been delivered in a relatively small box, so next time I will just get the mattress delivered and I will take my old mattress to the skip.
27 July 2026
Reply from Emma Sleep UK
Dear Dr. Michael,
Thank you so much for taking the time to share your review and feedback with us.
We are absolutely thrilled to hear that your Emma Original Mattress is hands down the best mattress you have ever owned and that it ranks among the top 1% in comfort for you. Knowing that you are enjoying such a wonderful sleep brings us so much joy.
We also really appreciate your constructive feedback regarding the two-man Comfort Delivery service. To help clarify how this service works. The main role of the two-person crew for the Comfort Delivery option is to safely carry heavy items upstairs or into your specific room of choice, as well as handle the collection of your old mattress, because delivery is handled by our independent partner couriers rather than our direct internal staff. Safety and operational policies prevent them from opening customer packaging. Unboxing and unrolling vacuum-sealed mattresses requires expanding time in the room, and for hygiene, safety, and liability reasons, courier drivers are only authorized to deliver the boxed item to your room of choice rather than set up the product or dispose of the packaging.
Thank you again for sharing your thoughts. Feedback like yours helps us clearly communicate what to expect with each delivery option. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more years of incredible, comfortable, and restful sleep.
Warm regards,
Bryle From Emma
This is my second Emma mattress, I loved the…
This is my second Emma mattress, I loved the first one so much, as I’ve now got a bigger bed I needed a mattress, spoilt for choice NO there was only one good enough to match an Emma mattress I already have and yes that’s another Emma mattress nothing else comes even close! I don’t think I could give it a higher recommendation. I am 70years old and have arthritis, this mattress is absolutely perfect for me! Easy on line ordering, quick response still very reasonable priced and delivered on time. Both boxes were a bit battered and torn but the products were perfect! Thank you so much!
23 July 2026
Reply from Emma Sleep UK
Dear Ms. Pam,
Thank you so much for taking the time to share such a heartwarming and thoughtful review with us.
We are truly honored and delighted to know that you chose us once again for your new, bigger bed. Hearing that your first mattress brought you so much joy that you knew another Emma was the only right choice for your home really means the world to our entire team. It brings us so much happiness to know that your new mattress is providing you with the perfect comfort, relief, and support you need every single night.
It is also wonderful to hear that your online ordering was smooth, our response was quick, and your delivery arrived right on time. We want to say sorry if the outer shipping boxes got a bit worn along their journey. We are so glad that the products inside arrived in absolutely perfect condition and ready to give you the great sleep you deserve.
Thank you once again from the bottom of our hearts for your trust, loyalty, and kind words. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We wish you many, many years of wonderful, relaxing, and peaceful sleep in your home.
Warm regards,
Bryle From Emma
Reply from Emma Sleep UK
Dear Elisha,
Thank you so much for taking the time to share your review with us.
It was such a joy to read your message, and we are so truly grateful that you took a moment to let us know about your experience. We are so glad to hear that you love your new bed and that you are happy with its great quality. Hearing that your delivery was smooth and easy brings a big smile to our faces, and knowing that we have made you a happy customer means the absolute world to our whole team.
Thank you once again for choosing Emma and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more peaceful, cozy nights and wonderful sleeps ahead.
Warm regards,
Bryle From Emma
Delivered on time
Delivered on time. The mattress topper is great. A little more than I wanted to spend but was definitely worth it. We are sleeping much better and the topper is so comfortable
26 July 2026
Reply from Emma Sleep UK
Dear Marie,
Thank you so much for taking the time to share your wonderful review with us.
It was such a delight to read your feedback, and we are so truly grateful that you took a moment to let us know about your experience. We are so glad to hear that your order arrived right on time and that you are enjoying a much better night's sleep. We know that buying quality sleep products can feel like an investment, but hearing that your new mattress topper is super comfortable and completely worth every penny makes us so happy. Investing in good sleep means investing in your everyday health and comfort, and we are so glad that our topper is giving you the cozy, restful nights you deserve.
Thank you once again for choosing us and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many more peaceful, cozy nights and wonderful sleeps ahead.
Warm regards,
Bryle From Emma
My oldest son moved in to his own home…
My oldest son moved in to his own home 9 months ago.His back was steadily getting worse.He came home took his Emma mattress home with him.We had to replace that mattress.Everyone is very happy now
24 July 2026
Reply from Emma Sleep UK
Dear Paula,
Thank you so much for taking the time to share your review with us.
It was such a joy to read your message, and we are so truly grateful that you took a moment to let us know how everything worked out for your family. It is wonderful to hear that your oldest son loves his Emma mattress so much that he made sure to take it with him when he moved into his new home to help his back feel better. We are also so happy that you were able to replace the mattress at your place so that everyone in the house is completely happy and sleeping comfortably again. Knowing that our mattresses are bringing comfort to both your home and your son's new place really brings a big smile to our faces and means the world to our whole team.
Thank you once again for choosing us and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you, your son, and your whole family many more peaceful, cozy nights and wonderful sleeps ahead.
Warm regards,
Bryle From Emma
The perfect sale at the right moment
Well!
I’ve needed a new mattress for a few years now, unfortunately due to my little dog being unwell all my spare cash went towards her recovery.
Then, just as I started to think about a new mattress, Emma had a sale! It was like it was meant to happen.
So for the past week now I’ve had thee most amazing sleeps ever.
I normally toss and turn all night long trying to get comfy. Now I just get comfy and sleep like no one is watching.
The dog also enjoys not falling into the middle of the bed due to the old mattress dipping in the middle.
Delivery was fast and friendly. And the sale was very very helpful indeed.
Thank you Emma.
🛌🫶
24 July 2026
Reply from Emma Sleep UK
Dear FPV Lukey B,
Thank you so much for taking the time to write such a wonderful and thoughtful review for us.
Reading your message truly brought a big smile to our faces today, and we are so grateful that you shared your experience with us. We know how hard it can be when a beloved pet is unwell, and we are so glad to hear that your little dog is doing better now. It truly feels like perfect timing that our sale happened right when you needed a new mattress the most. Hearing that you went from tossing and turning all night to enjoying the most amazing, comfortable sleep ever is the absolute best news we could ask for.
We are also super happy to know that your sweet dog is loving the new bed just as much as you are. No more rolling into the middle of the mattress for either of you. Knowing that our fast and friendly delivery made the whole process easy for you makes us very proud. Your kind words mean the world to our entire team.
Thank you again for choosing us and for being such a wonderful part of our community. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you and your sweet pup countless more peaceful, comfortable nights and many wonderful sleeps ahead.
Warm regards,
Bryle From Emma
They have worst tracking system on the…
They have worst tracking system on the planet.
Their first response was 20 hours after my email. Their replies were generic and useless. They have outsourced their delivery to Rhenus and Rhenus had asked dx to deliver. Not recommended at all. Please don't waste your valuable time and money. They should give me compensation for this horror experience.
24 July 2026
Reply from Emma Sleep UK
Dear Tahir,
Thank you very much for taking the time to share your feedback regarding the order tracking experience.
Hearing directly from valued customers is so important, and every piece of input helps bring attention to where improvements can be made. It is completely understandable how important clear, reliable, and seamless tracking information is while waiting for a package to arrive at your doorstep. Having smooth updates along the way brings true peace of mind. Sorry for any difficulty or confusion experienced while attempting to track the order details.
While we work closely with trusted delivery partners to ensure orders are transported safely, direct control over the independent tracking portals and live updates managed by external courier services is unfortunately limited. The tracking details shown on the status pages are generated and updated directly by the couriers themselves as shipments move through their logistics network.
To ensure this is handled with the highest priority, your concern has already been transferred directly to the senior team, who will be in touch via email very shortly. They will take personal care of the situation and provide clear, precise information regarding the exact whereabouts of the delivery.
Thank you once again for your patience, kindness, and for bringing this to attention. Hope the incoming updates from the team bring complete reassurance, and wishing for a wonderful, relaxing, and pleasant week ahead.
Warm regards,
Bryle from Emma
The ordering process was easy and…
The ordering process was easy and updated regularly, arriving promptly and pleasant delivery service . The mattress is very comfortable
24 July 2026
Reply from Emma Sleep UK
Dear Clarke,
Thank you so much for taking the time to share your review with us.
We are so glad to hear that ordering was easy and that our delivery updates kept you well-informed every step of the way. It is wonderful to know that our delivery team was pleasant and that your new mattress is very comfortable. Hearing that you had a great experience from start to finish truly makes our day.
Thank you again for choosing us to be part of your home. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
Wishing you many wonderful, restful nights and great sleep on your new mattress for a very long time.
Warm regards,
Bryle from Emma
Ordered mattress for daughter and it…
Ordered mattress for daughter and it arrived under 24 hours. Mattress very comfortable and no smell.
26 July 2026
Reply from Emma Sleep UK
Dear Joanne,
Thank you so much for taking the time to share your feedback with us.
We are delighted to hear that your order arrived so quickly in less than 24 hours. It is wonderful to know that the new mattress is very comfortable for your daughter and that you are completely happy with its quality right out of the box. Knowing that we could bring comfort to your home so quickly truly warms our hearts.
We hope your daughter enjoys many restful nights for a very long time. If you ever have any questions or need any help in the future, please do not hesitate to contact us. We are always right here and very happy to assist you anytime.
Wishing you and your family many more comfortable nights and peaceful sleep ahead.
Warm regards,
Bryle from Emma
Good customer service.
I have bought double mattress and 3 single size mattress for the children's and we love it to sleep with Emma mattress and also good customer service.
Thank you Emma.
19 September 2025
Reply from Emma Sleep UK
Dear Zzz Skippy,
Thank you so much for taking the time to share your review.
We are truly happy to hear that your family and children are enjoying a great sleep on your new double and single mattresses. Hearing that you had a wonderful experience with our customer service really makes our day. Knowing that our products are bringing comfort and good rest to your home means everything to us.
If you ever have any questions, need assistance, or need help with anything else in the future, please do not hesitate to reach out to us. We are always here and more than happy to help you.
Wishing you and your family many more comfortable nights and peaceful sleep.
Warm regards,
Bryle from Emma
Opted for the refurbished one
Opted for the refurbished one. Just like new! Very comfortable mattress. Highly recommend.
25 July 2026
Reply from Emma Sleep UK
Dear MJ,
Thank you so much for taking the time to share your feedback with us.
We are so happy to hear that your refurbished mattress arrived looking and feeling brand new. Knowing that you find it very comfortable and that you would highly recommend it truly makes our day. Making sure our customers get high-quality comfort and a great night’s sleep at fantastic value is always our main goal. Your kind words mean a lot to our whole team, and we are so glad to have you as part of the Emma family.
Thank you once again for your support and trust in us. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help.
We wish you many cozy, peaceful, and comfortable nights of sleep ahead.
Warm regards,
Bryle From Emma
To early to give an accurate review
Quick easy transaction, just to make you aware the box is heavier than expected due to the mattress been compressed. We gave it allocated time to fully expand as suggested but the long the better. We have only had the item less than a week, so early days, but really comfy so far.
25 July 2026
Reply from Emma Sleep UK
Hi, Anamari and Stephen Claxton,
Thank you so much for taking the time to share your feedback with us.
We are so glad to hear that you had a smooth and easy experience ordering with us, and we really appreciate your helpful note about the box weight and letting the mattress fully expand. It brings us so much joy to know that your new mattress is feeling really comfortable so far.
We understand that it takes a little time to truly settle into a new mattress, and we hope it continues to give you both wonderful support and restful sleep every night. Your kind words mean a lot to our entire team.
Thank you again for joining the Emma family. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help anytime.
Wishing you both many peaceful, cozy, and comfortable nights ahead.
Warm regards,
Bryle From Emma
Reply from Emma Sleep UK
Dear Glodvin,
Thank you so much for taking the time to leave us such a wonderful review.
Reading your feedback about how well you are sleeping brought a big smile to our entire team. Knowing that our product is giving you great comfort and helping you enjoy a good night’s rest truly means the world to us. Our main goal is always to make sure every customer gets the peaceful, quality sleep they deserve every single night. Hearing that you are happy with your experience is the best reward we could ever ask for, and we are so grateful for your trust and support.
Thank you once again for choosing us. If you have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you anytime.
We wish you many more restful, cozy, and wonderful nights of sleep ahead.
Warm regards,
Bryle From Emma
I ordered a mattress through Argos on…
I ordered a mattress through Argos on 25/06/26 that has not arrived. Argos are blaming Emma Sleep UK as the supplier as Argos don’t control the delivery and distribution of these items.
Can Emma Sleep comment on/ rectify this as we really wanted one of their mattresses but feel completely let down by both companies and DX delivery who put our delivery label on an 8 seater pub picnic bench after having scanned our label at their depot for days and not responding to our queries?
25 June 2026
Unprompted review
Reply from Emma Sleep UK
Dear Michelle,
Thank you for taking the time to share your feedback.
We want to say sorry for the situation regarding your mattress order and the delay with your delivery. It is completely understandable how important it is to get your new mattress delivered smoothly, especially after choosing us for your home.
Regarding your order, there is currently no direct visibility on transaction details or individual customer accounts from our end. Even as the brand manufacturer of the mattress, an order placed directly through a separate retail partner like Argos means individual transaction details, customer data, and purchase records remain fully managed on their company database. Similarly, DX delivery operates as an independent courier service rather than directly under the brand.
Rest assured, there is no need to worry. Guiding this concern along the correct path is a top priority so everything gets sorted out. More information has already been requested to help assist you. Kindly fill those details out as soon as possible so further support can be provided right away, directly via email once your response is received.
Thank you so much for your patience and cooperation throughout this process. Wishing you a pleasant rest of your day ahead.
Warm regards,
Bryle From Emma
Reply from Emma Sleep UK
Dear Sue,
Thank you so much for taking the time to share your review.
We are so glad to know that you had a wonderful experience with our service, fast delivery, and great pricing. Hearing that everything went smoothly for you truly makes our day. Knowing that we were able to give you a great experience from start to finish truly means the world to us.
If you ever have any concerns or questions in the future, please don’t hesitate to contact us. We’re here to help you anytime.
Wishing you many wonderful and comfortable nights ahead. Have a fantastic day.
Warm regards,
Bryle From Emma
Wonderful mattress and such quick…
Wonderful mattress and such quick service. Would highly recommend.
25 July 2026
Reply from Emma Sleep UK
Dear Mrs. Julie,
Thank you so much for taking the time to leave us such a lovely review.
We are so glad to hear that you are enjoying your mattress and that you had a great experience with our quick service. Knowing that you would highly recommend us truly makes our day. Your recommendation is deeply appreciated.
If you ever have any questions or need further help in the future, please feel free to reach out to us anytime. We are always here and happy to assist you.
Wishing you many cozy nights of sleep ahead.
Warm regards,
Bryle From Emma
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