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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing, often finding products significantly cheaper than elsewhere, even after international shipping and duties. Reviewers frequently mention receiving their orders in good condition, with some highlighting prompt email responses to their inquiries and efficient delivery times, especially for international shipments. However, some people were dissatisfied with the order and delivery process. A number of customers experienced long processing and shipping times, with some orders taking several weeks or even months to arrive, or not arriving at all. There are also complaints about a lack of communication, with customers receiving automated replies or no responses to their requests for updates and tracking information, leading to frustration and uncertainty.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the products received, noting items... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers report significant delays,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers experienced incredibly... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the competitive pricing, with some... See more

Response time

People report ambiguous experiences with response times. While some customers praise prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a set of Ohlins at a much better price than I could source locally, sent a few enquiries via email, all of which answered promptly, politely and helpfully. Received my order well within stated... See more

Rated 5 out of 5 stars

Buying from Canada, and the prices EM Moto offers on helmets (and other gear) are some of the best on the planet. While the time it takes to go from "purchase-to-shipped-to-delivered" can be a wee bi... See more

Rated 5 out of 5 stars

I'm in Canada, and ordered a Neotech 3 helmet from EM-Moto. The price was a significant savings even after paying my local Canada Post for duties and their reasonable handling charge. Shipping from EM... See more

Rated 5 out of 5 stars

Was a little on edge about ordering from EM Moto after reading some reviews but will gladly say i was pleasantly surprised with them and their service. I was ordering from rural Australia and it only... See more


Company details

  1. Motorcycle Parts Store

Written by the company

Motorcycle Exhaust - Motorcycle Accessories - Motorcycle Apparel. Specialist shop for road motorbike, off-road, enduro, scooters and racing motorbikes.


Contact info

3.2

Average

TrustScore 3 out of 5

669 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Don't buy from them

I dissuade everyone from shopping in this store.
I ordered Visior in August 21, today 12 of December. I don't have a vision and money.I was brazenly deceived. If you are from outside their country you will be ripped off. Contact is very difficult, they do not reply to messages, after reporting the problem, they engage in insolent discussions.
Dissuisto tutti dallo shopping in questo negozio. Ho ordinato Visior il 21 agosto, oggi 12 dicembre. Non ho una visione e non ho soldi, sono stato sfacciatamente ingannato. Se vieni fuori dal loro paese verrai derubato. il contatto è molto difficile, non rispondono ai messaggi, dopo aver segnalato il problema, si impegnano in discussioni insolenti.

11 December 2020
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST THEM AT ALL!!!

DO NOT TRUST THEM AT ALL!!!
First I purchased an Ohlins front shock on ebay from them. They then told me that it was out of stock to wait 2 days. Than 10 days and then they could not tell. So I asked for a refund which they sent. Several days later they reached out saying they have the products. I asked for an email proving they have the product which They did not send. I looked up their ebay review and said I will take a chance. Purchased the item on the 7th of NOV. They did not ship until the 11th. Never sent shipping details. 14 days later when I asked for shipping details they claimed I was making a big deal. On their web site my order did not show. The tracking information shows that the item is in Italy, They keep telling me that there is no realtime update for tracking. So here we are 500eu + purchase. 54 eu shipping and no product. DO NOT BUY FROM THEM!!!

10 December 2020
Unprompted review
Rated 3 out of 5 stars

We can trust Lineamoto

I have ordered an exhaust from Lineamoto. They said they had it in stock. Several weeks later and it still hasn't shipped. I contacted them and they said there were 'complications' with the order that may take several more weeks to sort out - no details about what the complications were. But I'm pleased to say that when I asked for a refund, explaining that I really wanted the pipe, they did that. So I can at least get it from somewhere else.

26 November 2020
Unprompted review
Rated 1 out of 5 stars

run-around on warranty

Regarding warranty on MIVV muffler, EM Lineamoto keeps telling me to contact the manufacturer, while MIVV tells me to coordinate exclusively with EM Lineamoto. Giving the customer such a run-around is very unprofessional.

25 November 2020
Unprompted review
Rated 5 out of 5 stars

Very good Service

Very good Service, fast delivery, sadly the ordered jacket was too big, but after sending it back, the money was quickly back on my account.

29 October 2020
Unprompted review
Rated 3 out of 5 stars

The Carbon Cover for the MIVV slip on…

The Carbon Cover for the MIVV slip on exhaust fits a little inaccurate in the shape of the cover, but looks ok on the Bike.
My main negative was the international postage charge for a very small item.

22 October 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Great company great communications, highly recommend would purchase from them in the future without hesitation.

ottimo lavoro ragazzi 👍

5 October 2020
Unprompted review
Rated 5 out of 5 stars

Very happy.

The second time I have bought from you and Im very happy with the products and service . I will continue to buy from you .
Malcolm Bradford
Sweden

25 August 2020
Unprompted review

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