I have purchased nice Christmas decorations several times from Eminza. They arrived well packed. I had once an issue with a defect item. Then Emiza team reacted promptly and resent another item, w... See more
Company replied
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See what reviewers are saying
I've ordered the TENCEL™ Lyocell (140 x 200 cm) Olivia duvet cover few days ago and the cover has truely amazing quality! (took only few days to be delivered as well) Love the color and design, so I w... See more
Company replied
I received three defective "Gordijnroede metaal (L250/D20mm) Jim Goud"curtain rods. The items are bent in the middle and clearly damaged. We have 30 days to return it and the instructions say that I... See more
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I was nicely supriced with costumer service. Before I placed order it was mentioned that order will de delivered on 30th or 31th of December. Because of the delivery service it didnt came on these day... See more
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Company details
About Eminza
Written by the company
Eminza is opgericht in 2011 en is een webshop gespecialiseerd in binnen- en buitendecoratie. Met het doel om esthetiek, duurzaamheid en comfort voor iedereen toegankelijk te maken, biedt Eminza een selectie van inspirerende en regelmatig vernieuwde producten, van warm beddengoed tot design buitenmeubilair, en niet te vergeten meubels en kerstversiering.
Door de nieuwste trends te combineren met eerlijke prijzen, streeft Eminza ernaar om klanten te begeleiden bij het creëren van een uniek en warm interieur dat echt bij hen past. Dankzij een efficiënte logistiek, een vriendelijke klantenservice en veel aandacht voor de milieuvriendelijkheid van de collecties, verandert Eminza elk huis in een echt thuis, altijd met hetzelfde doel voor ogen: het leven van haar klanten mooier maken.
De voordelen van Eminza
Eminza's medewerkers werken samen om zo goed mogelijk aan uw verwachtingen te voldoen
Onze klantenservice staat voor u klaar
Gratis Retour
Verzending Dezelfde Dag
Beveiligde Betaling
Contact info
Jouw favoriete woondecoratie
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Eminza
We are glad to know that you have received the order quickly! See you soon on our website! :)
Beautiful thermo isolated blackout curtains
I bought some thermo isolated curtains, they are beautiful and blackout enough for the baby room. Really surprised with the good quality of the curtains. Also fast delivery. Totally recommend.
13 April 2024
Reply from Eminza
Thank you for the 5-star rating! We strive to offer our customers only the best quality and are happy if you are satisfied with the curtains!
No answer to my email asking for a…
No answer to my email asking for a refund and no refund.
EDIT: Been refunded now but took some time.
3 April 2024
Reply from Eminza
Dear Customer,
Thank you for your feedback.
Unfortunately, we have not found an e-mail from you in the system. Are you sure you wrote to the following e-mail: klantenservice@eminza.nl?
We already received your return on 03.05 and refunded the amount.
Best regards,
Eminza Team
They were nice and they send them fast
14 March 2024
Reply from Eminza
We are glad to know that you've received the order quickly! :)
Excellent service and product
Excellent service and product. I bought a duvet cover and the quality is lovely. Also, super fast delivery, very pleased with my purchase.
9 February 2024
Reply from Eminza
We are happy to know that you are satisfied with your order! Till the next time! :)
Reply from Eminza
We zijn blij dat het product aan uw verwachtingen heeft voldaan.
Huge order - about 40% is broken or partially not the quality as shown online
We had placed a huge order with Eminza (even though the firm delivery fee). Unfortunately about 40%-50% is broken or not the quality as shown online. We had Christmas balls who seem the be painted by children maybe instead of what we ordered. We have reached out to Eminza with pictures and hope we get a refund for at least 40-50%. We didn’t receive what we ordered for that part of our order at all. Awaiting Eminza their customer service… might deserve more stars depending their customer service. Some of the products, if they were not broken, are nice quality.
8 December 2023
Unprompted review
Reply from Eminza
Dear Customer,
we are very sorry to read that a huge part of your order was damaged and that you are not satisfied with the quality of some goods. Please contact us over this E-Mail klantenservice@eminza.nl, like this we will be able to help and find the best solution for you.
We apologize for the inconvenience,
Eminza Team
Best possible outcome when a package gets lost!
Very helpful customer service and quick response when my package got lost during transit. Sublime products as well, very high quality bedding with eye for detail. Thanks for everything!
16 November 2023
Reply from Eminza
Het spijt ons dat je je bestelling nog niet hebt ontvangen. Onze klantenservice doet haar best om ervoor te zorgen dat je pakket zo snel mogelijk wordt bezorgd.
the product was exactly as on picture…
the product was exactly as on picture and it arrived quickly.
26 October 2023
Reply from Eminza
We are glad to know that you have received the order quickly and you are satisfied with it!
Reply from Eminza
Bedankt voor uw positieve beoordeling! Tot snel op onze website!
Reply from Eminza
We are glad to read that you are happy with the cushions! Until the next time on our website! :)
Still waiting to get my money back
I return the product the day after I received it, but I am still waiting to get my money back. It is almost a month ago. I waited long enough!
30 August 2023
Reply from Eminza
Dear Customer,
your return hasn't reached yet our warehouse, but we can see that it is on they way back. We have just made the refund and it may take 2-3 days before the amount is visible in your account.
great product and service
16 August 2023
Reply from Eminza
We are glad to hear that you are happy with the purchase by Eminza. Till the next time!
I was tricked by your website
I was tricked by your website, and reported the problem to your team. You misrepresent the products you sell.
I did spent another 100€ to solve it, but at least I know now how much you value your reputation at.
I did leave negative references on social media too. People should know what they pay for.
16 June 2023
Reply from Eminza
Beste klant
Hartelijk dank voor uw beoordeling.
Op onze site en op de productfiche van de Yucatan parasol staat duidelijk aangegeven dat de platen die gebruikt worden om de parasol te verzwaren niet inbegrepen zijn bij de levering, en dat ze verkrijgbaar zijn op onze site. De 2 links naar de platen zijn duidelijk aangegeven. Het spijt ons dat je deze informatie niet hebt gezien.
Met vriendelijke groet
Uw Eminza Klantenservice
cushion pallet
ordered a cushion pallet set for my balcony, arrived on time, good quality, I Highly recommend eminza :)
1 June 2023
Reply from Eminza
Dear Customer,
we are glad to know that you're happy with the cushion set that you have ordered by Eminza! :)
Best regards,
Eminza Team
Chic & right on point
exactly like the photo, very elegant and beautiful, nicely tailored, clean packaging and fast delivery
17 March 2023
Reply from Eminza
Thank you for your kind words! Don’t hesitate to share your experience with your friends. Hope to see you again @Eminza.nl
Reply from Eminza
Hartelijk dank voor uw beoordeling. Graag tot ziens bij Eminza.
Reply from Eminza
Thanks so much for sharing your experience with us. Happy Holidays!
Happy customer
Satisfied with customer service response and communication.
Product was delivered one day later due to bad weather conditions and I was informed about it by the customer service.
Product is exactly as expected.
Good experience! I recommend Eminza.
15 December 2022
Unprompted review
Reply from Eminza
Thank you for your kind words! Don’t hesitate to share your experience with your friends. We wish you happy holidays! Looking forward to see you again at Eminza.
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