Emerald Guitars Reviews 914

My order arrived from across the pond well packaged and with hardly any box dings. Inside the box both case and guitar arrived to me in pristine condition. I breathed a sigh of relief as I have never ordered anything from so far away from the US. I also think it arrived within a reasonable time frame for such a long journey. I wouldn't hesitate to do business with Emerald Guitars again!

You shipped a 4000 USD guitar with USPS??? I still don't have it. That's the second guitar you sent me like this (I have six emeralds) but that's it for me, You're too foolish on the shipping. Use a courier for goodness sake! Canadian and American postal services are awful.

I just recieved my 3rd Emerald Guitar, absolutely beautiful, it plays and sounds amazing, can't wait to show the guys in the band.

There was an issue with delivery on my end that Caolan helped me to solve. He was very responsive and understanding.
The only issue with the delivery was that the hex keys and case keys were loose inside the case instead of secured in the storage compartment. No harm was done, but they could have scratched the finish.

I’m very pleased just a great quality guitar and very playable work of art.

My custom order for my x7 colour was extremely darker than shown in 3d guitar builder…….very disappointed.

Very easy and pleasant to deal with. Responds quickly. Makes beautiful guitars.

Excellent work and communication

Smooth, easy, respectful.

Bad communication. Emailed a few times- no response. Great guitar, not so great to deal with

my X10 arrived in perfect shape, ready to play. Sounds great and easy to play. looking forward to many hours of enjoyment with this guitar- great design.

Aloha,
Glenn

Absolutly wonderful, I never have had a new guitar before and I`m starting with guitar playing in the age of 65 after a long Longcovid time out.
For street art music I´m watched for a fine guitar and my online teacher Justin Johnson gave the tipp about a x7 Emerald.
She arrives after a long journey during christmas days surely now and: It looks wonderful, it sounds wonderful and it`s so fine to play on this baby.Thanks to Emerald!

I have gotten very good service and very much enjoy the quality of your products. I would be ambassador but, have not heard back

The whole process was great. The folks at Emerald kept me informed of the progress of my instrument. They took time to answer questions and they made a great video of my completed guitar. The virtuo is all I hoped it would be. Highly recommended!!! I will be looking to add an x10 or 20 in the future. Great company, awesome guitars!

This is my 16th emerald… I kinda like them

I bought a X20 guitar with the HyVibe system and I have it now for six months. Since I get this guitar I don’t play my other instruments anymore. The X20 is just so much more comfortable and I absolutely love the sound. I life in Senegal at the cost and sometimes we have hot and dry desert wind and later on the day a fresh sea breeze. The X20 stays perfectly in tune…this is amazing. The neck is a little bit bigger than on my other guitars, but now I am used to it and it’s fine.
Thanks to Alistair and the Emerald Team for reinventing the acoustic guitars and building this wonderful instrument!!!
Lots of Sunshine from Senegal Martin

Great experience as usual
All client communication is spot on
The guitar is amazing

Not my first and not my last guitar bought from them.

Great job Emerald Guitars !

Everything was perfect, besides that one article was missing in the delivery. There was a missing T-skirt that was ordered. I have given feedback on that and I am hopeful for a fast correction with a complementary delivery of the missing article. Without this mistake it would have been five stars instead of my rating of four stars

My obsession with Emerald Guitars started when I first saw and heard Kfir Ochaion's incredible cover of "Wicked Game" on YouTube, playing the Emerald X-20, then watching Friday shipping videos and exploring the incredible custom guitar design page there (though I decided on a Vibrant Blue, which I love).
Flash forward a few months when I inquired how I could play and hear one and learned of their Ambassador program. Their loyal Philly area ambassador Jim (who owns 6 Emeralds) brought an X-20, an X-30, and a Virtuo to my studio for a demo and listen. All three sounded and played incredibly, and I decided that my needs were best met by the X-30, so I found a completed one in my color and specs after a few emails back and forth with Caolan, and a special setup request that they accomodated perfectly.
It arrived in perfect tune and securely packed from Donegal18 days after my order.
The rich tone meets my full expectations, and the dual pickup setup with Graph Tech Ghost Piezo and K and K soundboard direct contact pickup allow me to dial in the tone "in my head" instantly and intuitively.
The overall experience is A+++++ and could not possibly have been better in any way, I ain't lyin'!
Now I am left with explaining to my wife why I needed another guitar! Of course I dream once she hears it, she'll say it was a brilliant decision, but, that, my friends, is only a dream!

A masterpiece of engineering, an absolute stunner, tons of sound options and fits like a custom made suit.