The stiching is terrible. Threads are visable connecting letters. Backing inside of shirt is hard and scratchy. The letters are hard to distinguish. Worst of all the word "flower" is mispelled... See more
Company replied
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See what reviewers are saying
Absolutely satisfied customer. Owner went out of his way to help me. The work is phenomenal and came out beautifully. I called all over DFW area and no one could embroider from a photograph. Thank... See more
They did such a beautiful job!! Seamless process and easy communication with staff to ensure everything was to my liking! The reaction of my sister was worth it all and its all thanks to the care of t... See more
The design was easy, find a picture and describe any text. Megan responded very quickly via text with a picture of the moc-up for approval or modifications. The sweatshirt was beautiful, comfortable... See more
Company details
Written by the company
🔒 Important Notice: Embroly’s only official website is embroly.com. If you see our brand on other domains, they are fake or impersonation sites. To ensure quality and authenticity, please shop only at embroly.com. At Embroly, we specialize in custom embroidery that adds a personal touch to your clothing and gifts. Whether you want to showcase your unique style, promote your business, or commemorate a special event, we've got you covered. Our streamlined Design Proof process gives you full control—allowing you to review and approve your personalized design via SMS or email before it's embroidered. We offer a wide range of high-quality options, including T-Shirts, Sweatshirts, Hoodies, Polos, Totes, Aprons, and more.
Contact info
5884 E Berry St, 76119, Fort Worth, United States
- (346) 746-6926
- support@embroly.com
- embroly.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gift was not received on time and is 2…
Gift was not received on time and is 2 weeks late and counting. The communication was horrible. Very disappointing
15 May 2025
Unprompted review
Reply from Embroly
Dear Brandon Cohen,
[Please note that Embroly has only one official website: embroly.com. Any other websites are fake and not connected to us in any way.]
We’re truly sorry to hear about the delay and frustration you’ve experienced. That is not the experience we ever want for our customers—especially when it involves a gift meant to carry love and meaning.
We’ve carefully checked our system using the information currently available, but unfortunately, we could not locate any matching order. We kindly ask that you double-check the website where you placed your order. If the order was not placed through embroly.com, it may have been a mistaken purchase from a fraudulent site using our brand name and product images.
At Embroly, we take every order seriously. Within 1–3 business days after placing an order, our customers receive a design preview via email and SMS for their confirmation. Only after your approval do we begin the embroidery process. Every gift is then carefully produced, thoroughly quality-checked, and beautifully packaged—because we understand how meaningful a personalized gift truly is.
While we could not find your order in our system, we would still love to help. If you can provide an order ID, confirmation email, or a screenshot, we’ll be happy to take another look and support you as best as we can.
Because Embroly isn’t just about embroidery—it’s where meaningful gifts that connect hearts are created.
Warm regards,
The Embroly Customer Care Team
Reply from Embroly
[Please note that Embroly has only one official website: embroly.com. Any other websites are fake and not connected to us in any way.]
Thank you so much for your kind review! At Embroly, you’ll always see your personalized gift before we begin embroidery—and you’re free to make any edits. That means you can gift with confidence, knowing everything is just right.
All orders are crafted in our U.S. workshop and delivered fast—typically within 3–5 business days. Quality is our top priority.
Please remember: embroly.com is our only official site. Recently, many copycat websites and embroidery shops have tried to imitate our designs. For a safe experience, shop only at embroly.com.
Embroly is so efficient and quick
Embroly is so efficient and quick! They made sure my custom order was to my liking before shipping. I even went as far as changing the picture as I was not completely happy with the picture I initially chose. They made the process of changing my picture smooth sailing and no issues at all. I love the quality of the sweaters, the size true to size in my personal opinion, and the embroidery is simple yet elegant. I am a happy customer.
23 April 2025
Unprompted review
Purrrrrfect!
Great company, super fast shipping. Wish they offered other brands for the sweatshirts themselves, but still 5 stars !
27 March 2025
Difficult to communicate with this…
Difficult to communicate with this company. Their 'designers' ignore photos and refuse to make corrections, insisting that their proof is accurate.
25 March 2025
Unprompted review
Reply from Embroly
Dear Courtney,
Thank you for your feedback.
At Embroly, we always follow a strict process to confirm design details and order information before production to ensure that every gift is as perfect as possible.
For your Custom Embroidered Pet Portrait, the details you provided were: Pet name & est year: Icarus '14. Since our example format was Alice Est. 2018, our order processing and design team interpreted this as a pet name and a meaningful number.
As a result, the design was created with Icarus '14 in Varsity font, following the information given. Unfortunately, this did not match your intended customization.
Initially, we received feedback that the design was incorrect along with a refund request. However, we promptly revised the design and resent it to ensure your satisfaction.
We hope you receive the product soon and let us know your thoughts! If anything is not as expected, please don’t hesitate to reach out.
Best regards,
Embroly Customer Support
DO NOT RECOMMEND – Unprofessional and Frustrating Experience
If you value clear communication, professionalism, and a company that stands by its promises, I strongly suggest looking elsewhere.
I ordered a custom hoodie featuring my pet, expecting a smooth and collaborative process based on Embroly’s advertised promises of unlimited edits and exceptional customer service—but what I experienced was unprofessional, dismissive, and frustrating.
The first design was completely inaccurate, the second version showed no real improvements, and the third barely resembled my pet at all. Instead of working toward a proper revision, their response was blunt, unwilling to cooperate, and completely dismissive of my concerns. It felt like they wanted an argument over every small request rather than actually resolving the issue.
When I decided to cancel because they refused to proceed with edits, they wanted to keep a portion of the payment, despite the fact that they were the ones unwilling to move forward. This directly contradicts their website’s claims about customer satisfaction and support.
The entire experience was awkward and unnecessarily difficult, making it clear they do not value their customers. I ultimately found another company that handled everything professionally and made the necessary changes without any resistance.
12 March 2025
Unprompted review
Reply from Embroly
Dear Amber,
Thank you for taking the time to share your experience. We truly regret that the design process did not meet your expectations, despite our team’s effort in making three rounds of revisions.
From the beginning, we aimed to create a high-quality embroidery design that captured your pet’s likeness. As we explained, the 2D preview reflects about 80-90% of the final embroidered outcome—once stitched, the details would appear more lifelike and resemble your pet more closely. However, despite multiple attempts to adjust the design according to your feedback, we were unable to align with your vision. We understand that our artistic style may not match your preferences, and we sincerely regret that we couldn't meet your expectations.
Regarding the cancellation, we have a policy of unlimited revisions for regular orders, meaning you are free to request edits until you feel satisfied with the design. However, for canceled orders, a partial design fee is typically retained to compensate our designers, who put in significant time and effort to create precise and detailed artwork. Each pet face illustration takes approximately 30-40 minutes to design, and your order involved multiple revisions. Despite this, in the spirit of good customer service and to avoid further inconvenience, we made an exception and issued a full refund. Please check your refund transaction, and if you have any concerns or have not yet received the amount, feel free to contact our support team for assistance.
While we are disappointed to receive a 1-star review after doing our best to accommodate your requests, we respect your feedback and see it as an opportunity to improve. We will continue refining our processes, improving communication, and enhancing customer experience in the future.
Thank you for giving us the opportunity to learn and grow. We appreciate your time and wish you all the best.
Best regards,
Embroly Customer Support
Great job
Great job, done to specifications, an easy ordering process, and received in a timely manner! 🤗
22 February 2025
Dissapointer
I ordered and received ok, just disappointed in quality...stitch out of place on one of the dogs faces, sent picture to contact after receiving to show how something went wrong in machinery or something and have had no response.
25 January 2025
Reply from Embroly
Dear Kevin,
We’re very sorry to hear that your order did not meet your expectations due to a stitching defect. We also sincerely apologize for the delay in responding to your concern. This is not the experience we want for our valued customers.
We will forward your feedback to our quality control team to ensure similar issues do not happen in the future. To resolve this, we’re happy to offer you a replacement or a partial refund. Please provide your order details along with a picture of the defective product, and we will find the best way to fix this for you.
Let us know which option works best for you, and we’ll process it right away. We truly appreciate your patience and understanding.
Best regards,
Embroly - Customer Support Team
Perfect gift!
Ordered my son a crewneck sweatshirt with his truck embroidered on it. It was a huge hit!! He wears it all the time. He gets lots of compliments on it! THE BEST CHRISTMAS GIFT IDEA! Great customer service as well. Received a text with a mock up which I appreciated. Highly satisfied with the quality of service and product.
26 October 2024
Unprompted review
This has been an amazing experience
This has been an amazing experience. There was a issue with the initial order and they were so quick to fix the issue and were more than effective in making sure it was correct. Amazing experience I highly recommend this company!!!
9 January 2025
Unprompted review
The print of the names on sleeve to…
The print of the names on sleeve to small disappointing
25 December 2024
Reply from Embroly
Dear Mike Baran,
Thank you for your feedback! We’re sorry to hear that the embroidery on the sleeve was smaller than expected. Our designs follow standard sizing to ensure they fit well on different sweatshirt and hoodie sizes. Additionally, we provide a preview of the design before embroidery so that customers can review the size beforehand.
If you would prefer a larger print, we’d be happy to adjust the size to better match your preference. Please let us know, and we will make it right for you!
Best regards,
Embroly - Customer Support Team
Fast service and shipping
Fast service and shipping. They were great! My sweatshirt looks awesome.
25 December 2024
great customer service
It was great to receive a text message to look at the preview of the product and also asked if I wanted to make changes. That was so amazing and thoughtful. the sweatshirt is great material and quality, the picture outline is the same as the picture! I loved it, def would recommend
25 December 2024
Edited review, company has corrected the issue!
***Company has reached out and corrected the issue!***
They sent me the wrong item! I paid extra for the sweatshirt upgrade and they sent me a t shirt. I have sent multiple emails (I have received multiple marketing emails in this time though) and STILL haven't received a reply or a resolution to my issue. This was supposed to be a Christmas present! I will change my review once this issue is resolved!
3 December 2024
Unprompted review
They did such an amazing job!
They did such an amazing job! I will definitely be ordering again. They were very kind and accommodating with my order instructions and preferences. Thank you!
24 November 2024
Very fast shipping and great…
Very fast shipping and great communication. Product turned out just like the proof. Looks great so far!
15 November 2024
Unprompted review
I tried to order a custom shirt from…
I tried to order a custom shirt from here. It was painful. I couldn’t order a shirt that was shown on the website. It’s not worth the time it took, and I still didn’t get the shirt I wanted. I gave up. Even contacted support. That was even worse.
12 November 2024
Unprompted review
Fast delivery and good communication!
25 October 2024
Great service and good communication
Great service and good communication! My artist texted me and gave me mock ups before my item was sent. I was able to make changes before anything was mailed to me. My stuff was sent within 2 weeks. For a personalized item I thought it was very quick and my boyfriend loved his sweatshirt !
26 October 2024
Unprompted review
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