Embark Reviews 512

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and detailed explanations, making complex processes feel manageable. Many people found the service to be excellent, appreciating the smooth onboarding and user-friendly platform for tracking savings. However, some customers were dissatisfied with the customer service, citing issues with delayed transfers, unaddressed inquiries, and difficulties reaching a live person for assistance. A few other people also felt that communication was poor, with some experiencing problems updating their account information or accessing their online accounts.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, knowledge, and... See more

Customer service

Clients share ambiguous opinions on customer service. While some customers praise helpful and patient agents... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and support of the... See more

User experience

Consumers find the user experience to be positive, highlighting the ease of navigating online accounts and... See more

Customer communications

Reviewers highlight significant dissatisfaction with contact methods. Many customers report difficulties... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The agent Amin, who reached out to me regarding the offer was great, he was persistent and patient during the calls. Brahim Titafi is a great adviser, he gave great advise and also paid attention to... See more

Company replied

Rated 4 out of 5 stars

"Ruman Manchanda" our consulat from Embark explained and guided from beginning to end in the process of applying RESP for our kids. Her knowledge helped us a lot through the process. I would definitel... See more

Company replied

Rated 5 out of 5 stars

I don’t typically call, but Jenina was absolutely amazing. She was attentive, patient, and truly listened to everything I had to say. She addressed each of my requests one by one and ensured they wer... See more

Company replied

Rated 5 out of 5 stars

Great first experience thanks to Brahim Just got started with Embark today, and I have to say — Brahim made the process way easier than I expected. Super friendly, clear, and genuinely cared about... See more

Company replied


Company details

  1. Financial Planner

Written by the company

Embark is Canada’s education savings and planning company. We aim to empower families and students, giving them the tools, technology and advice they need to navigate their post-secondary journey and build a registered education savings plan that's right for them. With over $6.4 billion in assets under management, the company manages over 600,000 RESPs for Canadians nationwide and is expected to help approximately 116,000 students through post-secondary school this year.


Contact info

3.9

Great

TrustScore 4 out of 5

512 reviews

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Rated 5 out of 5 stars

Un service exemplaire

Un service exemplaire, digne d’un véritable professionnel maîtrisant parfaitement son domaine. Tout au long de l’ouverture du dossier, j’ai grandement apprécié l’accompagnement de M. Ibrahim Titafi. Son professionnalisme, son dévouement ainsi que la clarté de ses explications m’ont inspiré confiance. N’ayant que peu de connaissances en matière d’investissement, je me suis sentie en sécurité en suivant ses conseils avisés. Je tiens à le remercier sincèrement pour son aide précieuse et sa grande disponibilité.

Noura Laazari
Maman
———————————————————

An outstanding service, worthy of a true professional with full command of his field. Throughout the process of opening the file, I greatly appreciated the support provided by Mr. Ibrahim Titafi. His professionalism, dedication, and the clarity of his explanations earned my full trust. With limited knowledge in investment matters, I felt completely reassured by following his sound advice. I sincerely thank him for his valuable assistance and remarkable availability.

Noura Laazari
Mother

6 May 2025
Unprompted review
Embark logo

Reply from Embark

Wow! Merci Noura pour ce retour detaillé concernant votre expérience avec Brahim , et félicitations pour votre nouveau compte d’epargne.

Rated 1 out of 5 stars

They are stealing money from grants I think

They opened an apparent account in my name for me but I have no access to it and yet there are apparently grants in this account from the government. I reached out to their phone number talked to a lady that asked me for some info then never heard back and still don’t have access to it. They never respond from emails or chats. I am starting to think they’re stealing money from people that are opening accounts with them.

1 September 2024
Unprompted review
Embark logo

Reply from Embark

Hello Tiffany, we are sorry to hear that you feel this way. We would love to assist you with any inquiries on your plan(s). If you would like to provide your contact details, then we can have someone get in touch with you.

Rated 5 out of 5 stars

Very professional

Brahim Titafi , he was very knowledgeable with any questions i had. Very consistent with the information. Provided options and gave suggestions when needed that benefits us.

2 May 2025
Unprompted review
Embark logo

Reply from Embark

Thank you taking the time to leave a review! We are glad you found the meeting with Brahim to be productive and he was able to answer all your questions.

Rated 5 out of 5 stars

an excellent experience

an excellent experience. Mr. Brahim masters his presentation and is convincing

24 April 2025
Unprompted review
Embark logo

Reply from Embark

We are glad you enjoyed Brahim's presentation - thank you for sharing!

Rated 5 out of 5 stars

Trustworthy

Kiratjeet was an amazing guide for the sign in process. he explained with details the grants an opportunities I can have for my 2 kids

24 April 2025
Unprompted review
Embark logo

Reply from Embark

Kiratjeet is amazing, thank you sharing! Congratulations on collecting those grants!

Rated 5 out of 5 stars

Amazing experience!

Working with Milad has been an amazing experience! Milad has great communication and was very thorough in explaining our options to us as we added another child onto our plan. I feel confident we can reach out to him if we ever have any questions! Thank you Milad!

23 April 2025
Unprompted review
Embark logo

Reply from Embark

Thank you for sharing! Milad is great - we are happy to hear he was able to explain our offerings and you were able to expand your savings plan. We appreciate the review.

Rated 5 out of 5 stars

Brahim Titafi -RESP Specialist

Brahim Titafi helped me with a systems issue and got my RESP for my 'champion' up and running in a pleasant and reassuring way. He made sure I received the current promotion and explained any approaches/concepts that I wanted more information on. Very pleased to get the ball rolling and I couldn't have done it without him.

21 April 2025
Unprompted review
Embark logo

Reply from Embark

Amazing! We are so glad Brahim was able to assist you with receiving a promotion and explain all the details of our offerings, thanks for leaving a review!

Rated 1 out of 5 stars

Lack of communication

I have reached out for help and can never get any help. I get a message back saying they will reach out to me and nothing. Extremely frustrating.

1 February 2025
Unprompted review
Embark logo

Reply from Embark

Hello Desiree, we are sorry for the experience you have had with our company. We would love to assist you with any inquiries on your plan(s). Someone from our Customer Care department will be reaching out to you.

Rated 5 out of 5 stars

The process was straightforward and…

The process was straightforward and simple, thanks to Brahim Titafi. He did an excellent job explaining the steps to set up the account. Everything was done quickly and efficiently.

17 April 2025
Unprompted review
Embark logo

Reply from Embark

Brahim is amazing! Thank you for sharing - we are so glad you found our process straightforward, congratulations on setting up your RESP.

Rated 5 out of 5 stars

Above and Beyond – Embark is the Best Choice for Families

Dear Embark Team,

Thank you so much for your quick and attentive response. I currently have three children registered with Embark, and I couldn’t be more satisfied with the level of service, professionalism, and genuine care your team provides.

From the very beginning, our experience with Embark has been nothing short of exceptional. The attention to detail, personalized support, and overall dedication to helping families plan for their children's future is truly commendable. I feel completely at ease knowing my children’s education savings are in such capable hands.

I would 100% recommend Embark to anyone looking for a trustworthy and top-tier education savings provider. Thank you for everything you do for our kids and for giving parents peace of mind.

Warm regards,

16 April 2025
Rated 5 out of 5 stars

Amazing experience and knowledgeable

Amazing experience and knowledgeable.
Milad was a fantastic specialist who was very helpful and easy to talk to.

15 April 2025
Unprompted review
Embark logo

Reply from Embark

Thanks for sharing - Milad is great and we are so happy he was able to help you on your education savings journey!

Rated 5 out of 5 stars

Milad was extremely helpful

Milad was extremely helpful, full of patients, knowledged, know my needs. Very quick and easy to set up, activate and add another additional family member. Love it, if i have 10 more kids, I'd ask Milad for help again!

15 April 2025
Unprompted review
Embark logo

Reply from Embark

Fantastic! Milad is very knowledgeable - thanks so much for sharing your experience.

Rated 5 out of 5 stars

Brahim Titafi was extremely helpful and…

Brahim Titafi was extremely helpful and friendly throughout the entire process. He took the time to explain everything clearly and made sure I felt supported. His positive attitude and willingness to help made a big difference.

15 April 2025
Unprompted review
Embark logo

Reply from Embark

We are so glad that you had a positive experience and Brahim was able to guide you through our services! Thank you for sharing!

Rated 5 out of 5 stars

Lovely company and knowledgeable staff!

I had the pleasure of working with Erika from Embark, and she was so lovely, helpful and patient with me. I was able to open up a family plan to save for our children’s future education, I would highly recommend this company, and especially Erika!
Thank you again for all of your help :)

9 April 2025
Unprompted review
Embark logo

Reply from Embark

Thank you for sharing your experience! Congratulations on opening a plan to help save for your children's future.

Rated 1 out of 5 stars

I didn’t get help I still need to…

I didn’t get help I still need to update my bank information please help

9 April 2025
Unprompted review
Embark logo

Reply from Embark

Hello Nastaran, we are sorry for the experience you have had with our company. We would love to assist you with any inquiries on your plan(s). Someone from our Customer Care department will be reaching out to you.

Rated 5 out of 5 stars

Brahim Titafi was informative and…

Brahim Titafi was informative and answered all my questions. He was professional and attentive to the details of the plan and meeting my families RESP needs and advise accordingly.

8 April 2025
Unprompted review
Embark logo

Reply from Embark

We are so glad Brahim was able to answer all your questions and help review the details of your RESP! Thank you for sharing your experience.

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