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eManualOnline Reviews 4,255

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting quick and helpful responses, detailed instructions, and effective support in resolving issues. People find the service efficient and the user experience smooth, often noting the ease of finding and downloading manuals. However, some customers were dissatisfied with the product itself, mentioning issues with receiving incorrect manuals, files that were difficult to access or required additional software, or manuals that lacked specific information for their vehicle. A few other people also felt that the product was not easily usable without extra programs to download.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, describing it as... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, praising the ease of finding OEM service information and the... See more

Instructions

Consumers generally express satisfaction with the instructions provided. Many reviewers highlight that the... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the system easy to use, with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

eManualOnline provided a manual that covers the whole BMW / Mini range - fantastic. It works well albeit a little slowly on my old Mac but that could be the dodgy network I'm on at the moment too.... See more

Company replied

Rated 5 out of 5 stars

Finding the maker and model was really easy. Payment and download were fast and convenient. The documentation is complete and detailed including the use of necessary tools as well as part numbers. Rep... See more

Company replied

Rated 5 out of 5 stars

ID 1199417776924 AMG G63 E-manual WIS. The SW is fantastic! Don't hesitate to purchase it's worth the money and more! Watcht he video, it's quite easy to navigate the SW. You will have to learn some n... See more

Company replied

Rated 4 out of 5 stars

I was looking for a manual for a specific vehicle. Now this, I considered near impossible. I was asked to provide further information like VIN, build code, engine code etc. after providing the informa... See more

Company replied


Company details

  1. Car Service
  2. Auto Electrical Service
  3. Auto Parts Store
  4. Auto Repair Shop
  5. Auto Restoration Service
  6. Book Publisher

About eManualOnline

Written by the company

Looking for comprehensive repair and workshop manuals?

eManualOnline offers an extensive library of over 2.5 million repair manuals for all types of vehicles and devices, including cars, trucks, motorcycles, boats, tractors, excavators and even household appliances like washing machines.

Trusted by dealership technicians worldwide, our manuals contain detailed repair instructions, troubleshooting guides, and wiring diagrams to help you tackle any repair job with ease.

Whether you’re an experienced mechanic or just starting out, eManualOnline provides the expert knowledge you need. It breaks down complex repairs into simple, easy-to-follow steps.

With instant downloads, you can start your repair work immediately, avoiding the wait for shipping. Our detailed diagrams and service procedures make even the most challenging tasks manageable.

Our 24/7 customer support is always available to assist you with any questions or additional guidance. From major overhauls to minor fixes, eManualOnline empowers you to handle any repair, saving you time, money, and frustration.

Get started today and make your next DIY repair project successful with our trusted repair manuals.

24/7 Customer Support & Instant Downloads

Download Today and Start Your Repairs

We're Always On – Reach Out Anytime for Immediate Assistance.

No Waiting, No Hassle – Download Your Files Instantly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was in urgent need for a Polaris 500…

I was in urgent need for a Polaris 500 Sportsman manual, but accidentally ordered the wrong model manual. No problem, RJ exchanged it for the one I needed and the manual is fantastic. 400 pages with colour photos. Easily the best workshop manual i have seen.

Many thanks EmanualOnline

7 October 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Mike - Thanks for the great review! We’re glad RJ was able to get you sorted quickly with the correct Polaris 500 Sportsman manual. It sounds like you’ve now got precisely what you needed — and we’re thrilled to hear that it’s one of the best workshop manuals you’ve seen. Appreciate you sharing your experience!

Best,
Jon @ Customer Relations

Purchased: Polaris SPORTSMAN 500 Service Repair Manual

Rated 5 out of 5 stars

I experienced trouble downloading my…

I experienced trouble downloading my manual. Customer service reps reached out and resolved my issue with in 1 business day. This allowed my to quickly repair my customers vehicle, and now I have a satisfied customer.

25 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Charles - Thanks for the kind words! We’re glad our team could step in and get things sorted quickly so you could get your customer’s vehicle back on the road. That’s a win all around — for you and your customer!

Best,
Jon @ Customer Relations

Purchased: 2002-2006 Toyota Camry Service & Repair Manual Software

Rated 5 out of 5 stars

Good product and Quick response and…

Good product and Quick response and solution to an email I sent regarding product

1 October 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Craig - Thanks for the great review! We’re happy to hear that the product met your expectations and that our team responded quickly to assist you. Always here if you need anything else!

Best,
Jon @ Customer Relations

Purchased: 1990-2000 Mercury 60HP 2-Stroke Outboard OEM Service & Repair Manual

Rated 5 out of 5 stars

they didnt have the manual but they…

they didnt have the manual but they offered 20% discount on next order

5 September 2025
Unprompted review
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Reply from eManualOnline

Hi Philip - Thank you for your honest feedback — and we appreciate you giving us another shot since then! While we’re sorry we didn’t have the manual you were initially looking for, we’re glad we could offer something back with the discount. If there’s ever anything else you need, we’re always here to help.

Best,
Jon @ Customer Relations

Purchased: MASSEY FERGUSON MF 230 / 240 / 240S 01-03 Tractor Parts Manual

Rated 1 out of 5 stars

really i have very bad experience with…

really i have very bad experience with eManualOnline i try all my best still can be open i try to contact them for help they just bunch of useless people don't waste ur money

27 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Azad - We’re genuinely sorry to hear you had a frustrating experience. We want to clarify a few essential details for the sake of transparency.

You purchased a manual clearly marked on the product page as being in OVA format, which requires a virtual machine to open. This is not hidden; it’s mentioned upfront and also shown in the video preview.

Our support team responded to every one of your messages, offered to help multiple times, and even requested screenshots so we could properly troubleshoot the issue. We also provided remote support to help you get everything set up, but you declined and instead requested a different file format, which unfortunately doesn’t exist for this particular manual.

We’re always happy to help and go the extra mile for our customers — and we did try our best to assist here.

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

Factory Service Manual 2011 Dodge Journey

I was looking for a factory service manual to diagnose an electrical problem on a 2011 Dodge Journey. It was necessary for all of the vehicle's electrical system schematics to be included. The manual received was the OEM factory service manual including all 10,316 pages. I had an issue locating the table of contents for the manual. eManualOnline assisted me in a timely manner to resolve this issue. I would recommend them and will be using their services again in the future. When you need an OEM automotive service manual you can obtain it instantly. Thank You.

27 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi David - Thank you for the detailed and thoughtful review! We’re glad the OEM factory manual gave you precisely what you needed, all 10,000+ pages of it! It’s great to hear our team could help you quickly with the table of contents issue, and we genuinely appreciate your recommendation. We’ll be here whenever you need us again!

Best,
Jon @ Customer Relations

Purchased: 2011 Dodge Journey Service & Repair Manual

Rated 5 out of 5 stars

They just care about what you need

They just care about what you need. They replay soon and give you feedback in a very short time.

26 September 2025
Unprompted review
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Reply from eManualOnline

Hi Ivan - Thank you for the kind words! We genuinely care about ensuring you receive what you need, and it’s great to hear that our prompt responses made a difference. Always happy to help!

Best,
Jon @ Customer Relations

Purchased: 1996-2017 Ford Fiesta OEM Service & Repair Manual Software

Rated 5 out of 5 stars

Good service

Have bought a few manuals in the past with good experiences. Had an issue with part of the last manual I purchased not working. RJ got it figured out for me quickly and sent me a replacement manual that worked perfectly

24 September 2025
Unprompted review
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Reply from eManualOnline

Hi Matt - Thanks for the 5-star review and for being a returning customer! We’re glad RJ could step in and get everything sorted quickly for you. Great to hear the replacement worked perfectly — we’re always here to help when you need us!

Best,
Jon @ Customer Relations

Purchased: 1997-1999 Ford F-150 Service & Repair Manual Software

Rated 5 out of 5 stars

I recommend!

Fast customer service.

25 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Juhak, Thank you for the recommendation! We’re glad our customer service made a good impression. We're always happy to help quickly and get you sorted.

Best,
Jon @ Customer Relations

Purchased: 2012-2013 Polaris Sportsman 500 HO Service & Repair Manual

Rated 5 out of 5 stars

Excellent as always

Excellent as always, thank you for your help and services!

24 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Tacos, Thank you as always for your continued support! It’s great to hear we’ve been able to deliver consistently. We truly appreciate having you as a regular customer, and we’re always here whenever you need us!

Best,
Jon @ Customer Relations

Purchased: Porsche 997 (4 & 4s) 911, 911 Turbo, GT2, GT3 Engines Parts Manual & Complete Workshop Service Repair Manual

Rated 5 out of 5 stars

very comprehensive

The manuals are very comprehensive and they work very well.

22 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Ally - Thank you for the five stars! We’re glad to hear the manuals work well for you and provide the details you need. We appreciate the support!

Best,
Jon @ Customer Relations

Purchased: ALFA ROMEO 147 2.0 TS 2000-2010 Full Service Repair Manual

Rated 5 out of 5 stars

As always the Buck stops here!

As always, emanualonline has exactly what i needed. Easy to find, and awesome customer service! I have bought the last 5 service manuals I've needed and they never disappoint.

20 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Huge thanks, Buck! It means a lot to have your continued trust, and we’re proud to be your go-to every time. I'm glad to hear the service and support have stayed solid across all your manuals. We're always here when you need us!

Best,
Jon @ Customer Relations

Purchased: Mercury Mariner Outboard Workshop Manual 40 - 115hp 65-1990

Rated 5 out of 5 stars

Fast service very fast anser to…

Fast service very fast anser to questions.

21 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Luc - Thanks for the 5-star review! We’re glad you found our service quick and our responses even quicker. Always happy to help!

Best,
Jon @ Customer Relations

Purchase: Cockshutt 540 Tractor Full Service Repair Manual

Rated 5 out of 5 stars

Customer Support Was Really Helpful

I was unable to use the manual in the format it was originally sent which required me to use a virtual machine. My Lenovo tablet that I use in my shop is android based and does not support virtual machines but I read it can be done, just not easily. I contacted customer service and they sent me another link to a PDF file which worked just fine.

21 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Joseph - Thanks for the 5-star review! We’re really glad our support team could step in and get you sorted with a format that worked. Tech setups can be tricky sometimes, but we’re always happy to find a solution that fits. We appreciate you taking the time to share your experience!

Best,
Jon @ Customer Relations

Purchased: 2000 Ford Ranger Service & Repair Manual

Rated 5 out of 5 stars

Very good to work with

Very good to work with. When I had a problem downloading they were patient and helpful. I would recommend them to others.

6 June 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Keven - Thank you for the great review! We’re delighted our team was able to help you with the download issue. Your recommendation means a lot — we’re always here if you need anything else!

Best,
Jon @ Customer Relations

Purchased: 2018 Honda Fit Repair Manual

Rated 5 out of 5 stars

I got exactly what I need all the time

I got exactly what I need all the time. Very helpful. Great price. Awesome service. Best of the best. Thank God. Thank emanualonline.

20 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Bin Wei - Thank you so much for the glowing review! We’re truly grateful for your kind words. It means a lot to know we’re consistently delivering what you need. We’ll keep doing our best to stay the “best of the best”!

Best,
Jon @ Customer Relations

Purchased: 2008 Ducati Desmosedici RR Parts Catalog

Rated 5 out of 5 stars

Great product!!

The support and knowledge of the people behind the product

20 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Beto - Thank you for the 5 stars! We’re proud of the team behind the scenes, so it’s great to hear their support and knowledge made a difference. We appreciate the kind word.

Best,
Jon @ Customer Relations

Purchased: 1973-2025 Audi Parts Catalog Software

Rated 2 out of 5 stars

The E manual wouldn’t open.

The E manual I received was in OVA format which means nothing to me. Im a mechanic. The help staff was very helpful that’s why 2 stars, but if you’re not computer savvy you may want to steer clear. I spent a few hours trying to navigate and tapped out. I had to buy another manual in standard pdf format.
Old Guy

13 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Kenneth - Thanks for sharing your honest feedback.

We’re really sorry to hear the format caused frustration — we completely understand that not everyone wants to deal with virtual machines or extra steps. While we try to make the process as smooth as possible, we know it’s not ideal for every user. We’re glad our support team was able to assist, and we appreciate your acknowledging that. Your input helps us keep improving — thank you again.

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

A quick and efficient purchase of the…

A quick and efficient purchase of the service Manuel I was requiring. It downloaded quickly and without a lot of computer knowledge I have it stored on my computer.

18 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Peter - Thanks for the great review! We’re really pleased the process was quick and straightforward for you, even without much technical know-how. That’s exactly how it should be. I'm glad to hear your manual is all set up and ready to go!

Best,
Jon @ Customer Relations

Purchased: 2008-2012 Can Am Spyder GS RS Roadster Motorcycle Repair

Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Very responsive to an initial issue I had, that they quickly and completely resolved!

15 September 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Rob - Thank you for the great feedback! We’re glad our team could sort things out for you quickly — that’s precisely what we aim for. If you need anything else, we’re just a message away!

Best,
Jon @ Customer Relations

Purchased: 2014 Yamaha STRATOLINER DELUXE Service & Repair Manual

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