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eManualOnline Reviews 4,255

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting quick and helpful responses, detailed instructions, and effective support in resolving issues. People find the service efficient and the user experience smooth, often noting the ease of finding and downloading manuals. However, some customers were dissatisfied with the product itself, mentioning issues with receiving incorrect manuals, files that were difficult to access or required additional software, or manuals that lacked specific information for their vehicle. A few other people also felt that the product was not easily usable without extra programs to download.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the product, describing it as... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently highlight the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, praising the ease of finding OEM service information and the... See more

Instructions

Consumers generally express satisfaction with the instructions provided. Many reviewers highlight that the... See more

User experience

Clients share positive opinions on user experience. Many reviewers found the system easy to use, with quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

eManualOnline provided a manual that covers the whole BMW / Mini range - fantastic. It works well albeit a little slowly on my old Mac but that could be the dodgy network I'm on at the moment too.... See more

Company replied

Rated 5 out of 5 stars

Finding the maker and model was really easy. Payment and download were fast and convenient. The documentation is complete and detailed including the use of necessary tools as well as part numbers. Rep... See more

Company replied

Rated 5 out of 5 stars

ID 1199417776924 AMG G63 E-manual WIS. The SW is fantastic! Don't hesitate to purchase it's worth the money and more! Watcht he video, it's quite easy to navigate the SW. You will have to learn some n... See more

Company replied

Rated 4 out of 5 stars

I was looking for a manual for a specific vehicle. Now this, I considered near impossible. I was asked to provide further information like VIN, build code, engine code etc. after providing the informa... See more

Company replied


Company details

  1. Car Service
  2. Auto Electrical Service
  3. Auto Parts Store
  4. Auto Repair Shop
  5. Auto Restoration Service
  6. Book Publisher

About eManualOnline

Written by the company

Looking for comprehensive repair and workshop manuals?

eManualOnline offers an extensive library of over 2.5 million repair manuals for all types of vehicles and devices, including cars, trucks, motorcycles, boats, tractors, excavators and even household appliances like washing machines.

Trusted by dealership technicians worldwide, our manuals contain detailed repair instructions, troubleshooting guides, and wiring diagrams to help you tackle any repair job with ease.

Whether you’re an experienced mechanic or just starting out, eManualOnline provides the expert knowledge you need. It breaks down complex repairs into simple, easy-to-follow steps.

With instant downloads, you can start your repair work immediately, avoiding the wait for shipping. Our detailed diagrams and service procedures make even the most challenging tasks manageable.

Our 24/7 customer support is always available to assist you with any questions or additional guidance. From major overhauls to minor fixes, eManualOnline empowers you to handle any repair, saving you time, money, and frustration.

Get started today and make your next DIY repair project successful with our trusted repair manuals.

24/7 Customer Support & Instant Downloads

Download Today and Start Your Repairs

We're Always On – Reach Out Anytime for Immediate Assistance.

No Waiting, No Hassle – Download Your Files Instantly.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A great deal for a small price

It's a very comprehensive manual and very useful if you, if possible, want to repair your BMW yourself and avoid rushing to the dealer, who also will leave you with a big bill. I only had a minor issue with Oracle VirtualBox getting everything working, but I managed. All in all, a great deal for a small price.

19 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Huib - Thanks for the great review! We’re glad the manual gave you the comprehensive details you needed to tackle your BMW repairs and avoid those dealer bills. VirtualBox can be a bit tricky at first, but well done getting it set up — sounds like a wise investment all around!

Best,
Jon @ Customer Relations

Purchased: 2010 BMW 318i (E91) 3 Series Touring OEM Download Service & Repair Manual Software

Rated 5 out of 5 stars

best manuals around

4 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Nick - Short and perfect, thank you! We appreciate your support and are glad to hear that our manuals have met your expectations.

Best,
Jon @ Customer Relations

Purchased: JLG Vertical Mast 15/20MVL&15/20MSP Series Global* Factory Service / Repair/ Workshop Manual !(P/N: 3121231)

Rated 5 out of 5 stars

These are very good manuals

These are very good manuals and excellent after sale support to answer my questions
Because I am a amateur mechanic with a complex vehicle I needed a little guidance on how to search a manual and they patiently gave it to me
The quality of this experience exceeded my expectations

28 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Ron - Thank you for the fantastic review! We’re delighted the manual met your needs and that our support team could guide you through it patiently. It’s great to hear we exceeded your expectations — especially when working with a complex vehicle. Appreciate your trust in us!

Best,
Jon @ Customer Relations

Purchased: 2021 Toyota C-HR Service & Repair Manual

Rated 5 out of 5 stars

Perfect service after a small download…

Perfect service after a small download failure

1 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

HI Johann - Thanks for the great review! We’re glad everything was sorted quickly after the download hiccup — always happy to help get things back on track.

Best,
Jon @ Customer Relations

Purchased: New Holland TS90 Tractor OEM Service & Repair Manual

Rated 5 out of 5 stars

I downloaded what I thought was a…

I downloaded what I thought was a manual but was in fact software that was not usable for me and I contacted customer serive and they very promptly corrected the issue and I have what I need. Thank you very much for the fast response and correction

25 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Robert - Thank you for the kind words! We’re glad our team was able to quickly resolve the mix-up and provide you with the manual you needed. Always here to help when things don’t go reasonably as expected — appreciate you giving us the chance to make it right.

Best,
Jon @ Customer Relations

Purchased: 2006-2019 Ford Fusion Service & Repair Manual Software

Rated 5 out of 5 stars

Excellent Customer Service & Huge Range of Manuals

I accidentally ordered the wrong manual at first, but the customer service team at eManuals were absolutely brilliant. They sorted it out straight away and even upgraded me for free to a massive selection of manuals.

My car is a bit of an oddball and extremely unique, so there were still a few bits of information missing — but to be fair, most resources struggle with this model. Everything else I needed was covered in great detail, and the overall package was far better than I expected.

Top-notch service, quick support, and a very comprehensive library. Highly recommended.

23 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Philip - Thank you for the brilliant review! We’re delighted our team could step in, get you sorted with the right manual, and even upgrade you to a broader set of resources. Unique vehicles can definitely be tricky, but it’s great to hear the coverage still exceeded expectations. I appreciate the recommendation and your kind words about the support.

Best,
Jon @ Customer Relations

Purchased: 1987-1992 Toyota Corolla Service & Repair Manual

Rated 5 out of 5 stars

AMG G63 E-manual WIS

ID 1199417776924 AMG G63 E-manual WIS. The SW is fantastic! Don't hesitate to purchase it's worth the money and more! Watcht he video, it's quite easy to navigate the SW. You will have to learn some new nomenclature, which is minimal relative to the value you are getting with this SW. Install was challenging and was unsucessful at first. I simply reached out to emanualonline via e-mail and within two e-mail exchnanges I was up and running. I will be purchasing for mt LR4.

19 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Michael - Thank you for the fantastic review! We’re glad to hear you found the AMG G63 WIS software so valuable — and that our support team got you up and running quickly. You’re absolutely right: a little learning curve, but a ton of value once it’s set up. We appreciate your trust and look forward to helping you again with your LR4!

Best,
Jon @ Customer Relations

Purchased: 2014 Mercedes-Benz G-Class G63 AMG (W463) OEM Download Service & Repair Manual Software

Rated 3 out of 5 stars

The document I received was not able to…

The document I received was not able to be read. I emailed the team and they sorted pretty quickly

21 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Craig - Thanks for the feedback! We’re glad our team was able to jump in and get things sorted quickly for you. If you ever need anything else, we’re always here to help.

Best,
Jon @ Customer Relations

Purchased: 2015 Subaru Impreza WRX STI Service & Repair Manual

Rated 5 out of 5 stars

Fast, Kind and The Best Customer Service Team

This is the second time I've purchased a service manual from eManualOnline, and it's truly a fantastic website.

This time, I encountered a problem: the manual I bought didn't cover my car's engine code as stated in the description. I contacted customer service and explained my issue. They were incredibly understanding and patient. They asked me for the correct information for my Audi to ensure I received the correct manual, and even showed me where to find the information sticker in my car, as I couldn't locate it. After I sent them a photo of the information sticker, they replied with the correct and improved service manual, which has been very helpful.

This service team deserves more than 5 stars.

Many thanks to RJ and Gerry.

Best regards,
Sameh

20 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Sameh - Thank you so much for the incredible review! We’re thrilled to hear that RJ and Gerry were able to help you get precisely what you needed — and went the extra mile to guide you through the process. It’s customers like you that make what we do so rewarding.

We truly appreciate your continued trust and your kind words — and we’ll be here whenever you need us again!

Best,
Jon @ Customer Relations

Purchased: 2007 Audi A6 Avant Download Service & Repair Manual

Rated 5 out of 5 stars

Great service, easy to use

So had an issue with my vehicle that was costing £1000’s to repair via garages.
Tried Haynes for manual but was not a workshop repair manual. However came across these guys and found what I needed. Had a little trouble trying to get the program working, however after a little communication with the support team was guided to the correct install process and now job is done 👍🏻

20 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Leif - Thanks for the brilliant review! We’re really glad you found the right manual with us — especially after Haynes fell short — and that our support team could help you get it up and running, saving you thousands in repair costs. Great job getting it sorted!

Best,
Jon @ Customer Relations

Purchased: 2015 BMW 116d EfficientDynamics (F20) 1 Series OEM Download Service & Repair Manual Software

Rated 5 out of 5 stars

I am so impressed with their service…

I am so impressed with their service and quick response to my concerns! I highly recommend their products and services.

18 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Francis - Thank you for the glowing review! We’re so glad our team could respond quickly and leave a strong impression. Your recommendation means a great deal to us — we truly appreciate it!

Best,
Jon @ Customer Relations

Purchased: 2007 BMW X3 2.5si (E83) OEM Download Service & Repair Manual Software

Rated 5 out of 5 stars

Bought eManualOnline for my VW

Bought eManualOnline for my VW. When I downloaded the manual it didn't work on my Mac. I contacted customer support and they helped me with a good solution. Fast, efficient and solution-oriented. This was a pleasant experience!!

18 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Tormod - Thanks for the great review! We’re glad our team could help get things running smoothly on your Mac — and even more pleased to hear the experience was fast, efficient, and positive. Always happy to help!

Best,
Jon @ Customer Relations

Purchased: 2003-2015 Volkswagen Multivan Service & Repair Manual Software

Rated 5 out of 5 stars

Excellent and timely customer service

Excellent and timely customer service.
When I bought and downloaded the maintenance manual, the PDF file was incomplete. When I emailed the company they responded immediately and fixed the issue on their end.
I was very impressed with the customer service!
-Chris

14 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Chris - Thank you! We appreciate your kind words and are glad we could resolve the issue quickly for you. Great to hear our team made a strong impression! We’re always here if you need anything else.

Best,
Jon @ Customer Relations

Purchased: 2015 Nissan Pathfinder Service & Repair Manual

Rated 5 out of 5 stars

Very good experience with this shop!

I had some in initial problems with the downloaded file, the customer support was very helpful and helped me to sort the issues. Very good response times as well!

16 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Stefan - Thank you for the great review! We’re glad our support team was able to step in quickly and help resolve the issue with your file. We're delighted to hear that you had a smooth and positive experience with us!

Best,
Jon @ Customer Relations

Purcahsed: 2019 BMW i3 OEM Download Service & Repair Manual Software

Rated 5 out of 5 stars

Thank you very much for your support

Thank you very much for your support, I always want to continue with you on such issues.

17 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Ozgur - Thank you for the kind words! We truly appreciate your continued trust, and we’ll always be here to support you whenever you need us.

Best,
Jon @ Customer Relations

Purchased: ALLISON Transmission HT 750DR Full Service Repair Manual

Rated 5 out of 5 stars

It was a learning experience for me

It was a learning experience for me. Learned a lot about loading special programs" Not bad for an old fart.

11 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Mr. Fred - Love this review — thank you! Glad to hear it turned into a learning experience and that you powered through it. Not bad at all — sounds like you’re smashing it!

Best,
Jon @ Customer Relations

Purchased: 2009-2015 Volvo XC60 Service & Repair Manual Software

Rated 1 out of 5 stars

Misleading,product is not in a format you can easily use.

This company deliberately sells you a product knowing full well that its not easilyused without extra programs to download. Its very misleading. Do not purchase!

I had reached out multiple times and was basically told to bad so sad. The format you use is a joke. Again they will debate you but still don't take accountability that they are selling you a useless product unless you download other products to even use what you purchased. Its still a scam to take advantage of people. DO NOT PURCHASE!!!!
Jon and RJ are both crafty with their words but are still scam artists. If you guys only worked this hard at making a product that worked. Again trash product with only the goal of ripping people off. I got all day boys!!!
Now the company is disputing i even ordered from them to have my review removed so they can keep scamming people. AGAIN DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

10 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Sgt T - We’re sorry to hear you feel that way, but we want to clarify the product format — including the required software (VirtualBox) and the file type (.OVA) — is clearly stated on the product page before purchase. There’s also a video preview showing exactly how the product works and what to expect. We’re not trying to mislead anyone — we’re providing the original OEM software, which requires a virtual environment due to its advanced features.

We also offer full support to help with setup, and alternative formats when available. If you’d like help or a suitable alternative, we’re more than happy to assist.

You haven't shared your details, and I look forward to your update.

Best,
Jon @ Customer Relations

---Update---

Sounds like another fake customer/ competitor; otherwise, I'm sure you wouldn't hesitate to share your order details, LOL.

Rated 4 out of 5 stars

Product and process ent well

Process went very well. Purchased through my PayPal account without issue. Manual was clear and easily accessible Will use this again if required

11 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Paul - Thank you for the 5-star review! Great to hear everything went smoothly with your purchase and that the manual was clear and easy to access. We’ll be here if you ever need us again!

Best,
Jon @ Customer Relations

Purchased: 1965-1989 Mercury Outboard 2-40 HP Service & Repair Manual

Rated 5 out of 5 stars

The manual was amazing and the ongoing…

The manual was amazing and the ongoing support from the company has been great. They are responsive and friendly.

13 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

HI Aaron - Thanks for the fantastic review! We’re thrilled the manual delivered what you needed and that our ongoing support has made a positive difference. Always here to help!

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

Manual access was easy

The process of accessing the right manual was straightforward. The first manual download version was not directly compatible with our operation. We were sent a suitable alternate version immediately that fully met our needs.

7 November 2025
Unprompted review
eManualOnline logo

Reply from eManualOnline

Hi Charles - Thanks for the great review! We’re glad to hear that the manual access process was smooth overall — and that our team could quickly provide you with an alternate version that worked perfectly for your setup. Appreciate the feedback!

Best,
Jon @ Customer Relations

Purchased: 1980-2005 Buick Century Service & Repair Manual Software

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