Waited nearly 1 month for delivery of shoes that arrived but were at least four sizes too small. Despite frequent requests for refund and returns acknowledgement….no response. This company is obviousl... See more
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Obviously didn’t read reviews before I purchased! Eventually after over 3 weeks I received my sandals, poorly made and way too small… I paid £28 and reading from reviews will not be sending back as to... See more
Unable to give zero stars. Item delivered does not fit description of item advertised. Offered a 15% refund, which I declined. They then offered a 20% refund despite their website stating that full re... See more
You have done a credit check without my knowledge or permission which is showing up on my credit file as 'Klarna Ab (Cval, Sr, Ar, Sa) Klarna Ab (Sr Api) Quotation Search'. My credit rating has gone... See more
Company replied
Company details
Information provided by various external sources
Imagine a world that is simply divine. A place where you can explore a wealth of heavenly wonders that transform how you look and feel – This is what you will find in the world of Elysian. Elysian was conceived from a simple ideology - to offer some of the world’s finest products in the beauty and grooming sector ranging from Fragrances, Skincare and Make-Up, to transforming Haircare products, and luxurious Bath and Shower products, at competitive prices .We understand and listen to what consumers are saying, which is why we offer only the best of the best to ensure that we provide you with the products you want and need and work round the clock to ensure you receive an exceptional service.
Contact info
1 Bromley Lane, Chislehurst, BR7 6LH, London
- 0208 8850 9911
- support@elysian.co.uk
- elysian.co.uk
1.2
Bad
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good selection. Easy order process. Prompt deliivery. Well received.
Hardest part was the selection. The rest is easy!
24 March 2017
Unprompted review
Reply from Elysian
Hi Barry,
Thank you for the wonderful review and the five stars.
We look forward to having you shop with us again soon.
Kind Regards, Elysian
Satisfied customer
Price good service good product as advertised will use again
23 March 2017
Unprompted review
Reply from Elysian
Hi Mr Colin Parry,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Very good
Good customer service. Ordering and delivery was good. Would use again
22 March 2017
Unprompted review
Reply from Elysian
Hi Leanne,
Thank you so much for taking the time to share your experience with us.
If there is anything that you can suggest to improve our services please do let us know as we would love to get those 5 stars next time :-)
Hope to see you back again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Fizza,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Great service
Ordered Bvlgari Crystaline Omnia from Elysian after seeing it on holiday. The products they supply are at great prices and the service was second to none. I would definitely recommend them and wouldn't hesitate to use them again.
22 March 2017
Unprompted review
Reply from Elysian
Hi Leanne,
Thanks for the review and top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Reply from Elysian
Hi Mokhtar,
Thank you for the review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
A very good company
I am pleased with my recent order and purchase from Elysian and like the choices I had to the ordering process dispatch and delivery. It's with pleasure that I give them 5 stars for this
22 March 2017
Unprompted review
Reply from Elysian
Hi Anna- Catherine,
Thank you for this lovely feedback and top score.
We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
Reply from Elysian
Hi,
Thank you for the review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Could not believe how quick my order was delivered
I ordered one day and it was delivered the next day. Thought it was a mistake but it wasn't
19 March 2017
Unprompted review
Reply from Elysian
Hi Francis,
Thanks for the top score and review.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Very Good
I had ordered a 200ml bottle of Acqua di Gio. It was the best price available online. The item arrived fairly quickly. My only criticism is that I did not get an email confirming my order or an email letting me know when the item had been dispatched.
Otherwise very happy with the service & will recommend this site to other users & will use again.
19 March 2017
Unprompted review
Reply from Elysian
Hi Jamil,
Thank you so much for taking the time to share your experience with us and for the 4 stars.
Sorry to hear that you did not receive your order/dispatch confirmations.
Our order and dispatch confirmation are sent automatically and sometimes end up in our customers spam/junk email folders.
We are more than happy to resend order and dispatch confirmations if not received, we just need to be notified by email at "support@elysian.co.uk" or call us on 020 8850 9911.
Hope to see you back again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Anthony,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Reply from Elysian
Hi Nichola,
Thank you very much for your feedback and 4 stars.
If there is anything further we can do to improve our services and get those 5 stars next please do let us know :-)
Hope to see you again soon.
Kindest Regards, Elysian
Item arrived quickly and easy to order on the website
Good price on the website and as described
18 March 2017
Unprompted review
Reply from Elysian
Hi Suzan,
Thank you for the great review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Easy, no fuss.
No complaints at all. Ordering was easy, delivery fast, packaging brilliant.
18 March 2017
Unprompted review
Reply from Elysian
Hi Lucy,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
Reply from Elysian
Hi Gerry,
Thank you for your review and the five stars.
We look forward to having you shop with us again soon.
Best Regards, Elysian
Excellent service
Very professional service & very competitive prices, will definitely be using again
18 March 2017
Unprompted review
Reply from Elysian
Hi Valji,
Thanks for the top score.
We are very happy to hear that you had a great experience shopping with us.
Hope to see you back again soon.
Regards, Elysian
Fast delivery, low prices
The perfume arrived very quickly and was the best price I found. The option to buy now pay later was new to me and worked well.
18 March 2017
Unprompted review
Reply from Elysian
Hi Claire,
Thanks for the review and the 5 star rating.
We are constantly monitoring our prices so that we can offer our customers the best prices possible.
Look forward to seeing you back with us soon.
Kindest Regards, Elysian
Very impressed
Very pleased I found this company - now top of my list when looking for
my regular beauty products. Wouldn't hesitate to buy from them again - highly recommend.
17 March 2017
Unprompted review
Reply from Elysian
Hi Elizabeth,
Thank you for this lovely feedback. We're glad that you chose Elysian and had a wonderful experience shopping with us.
Looking forward to having you online with us again soon.
Kind Regards, Elysian
First Class & Dependable Service
Recently used Elysian for the first time after researching 10+ other suppliers but they (Elysian) came up top. Did everything exactly as they said they would. Delivered on time, very competitive on price and didn't cut corners.
We will use them again and we will strongly recommend them to family and friends with confidence.
17 March 2017
Unprompted review
Reply from Elysian
Hi Mr Lloyd,
Thank you so much for taking the time to share your experience with us and for the wonderful feedback and top score.
It's great to hear that you had an excellent first experience all round and we look forward to serving you again soon.
Kindest Regards, Elysian
Great service - fast delivery - brilliant price!
Elysian provided a product that I needed quickly and at a very competitive price. Thank you.
17 March 2017
Unprompted review
Reply from Elysian
Hi Karen,
Thank you so much for taking the time to share your experience with us and for the 5 stars.
Hope to see you back again soon.
Kind Regards, Elysian
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