Elvisdvdcollector Reviews 

198
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products, particularly the colorized versions of older, hard-to-find films. Many highlight the prompt delivery and good condition of orders, appreciating the superb overall service and easy ordering process. However, some customers noted that delivery could occasionally take longer than anticipated, especially for international shipments. A few people also reported issues with product quality, such as broken discs or lower-quality prints, and found some customer service interactions unhelpful or disrespectful.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent quality of DVDs,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Quality

People report positive experiences with quality, with many reviewers praising the excellent quality of video,... See more

Service

Reviewers mention positive feedback about service, with many customers describing it as excellent and great... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Though it took a little longer to arrive than I anticipated, the package did show up. All movies are great quality. I enjoy the colorized versions of older films originally in black and white, and t... See more

Rated 5 out of 5 stars

Outstanding "Source" for hard to find movies. Have never had anything but Great Customer Service. Highly Recommend . The only time receipt is slow, is when our regular postal carrier is on vacati... See more

Rated 5 out of 5 stars

Good selections of films available, a lot of them downloadable, and the old ones that have been colourized are a real treat. A wonderful website with all genres of film covered and I can spend hours j... See more

Rated 5 out of 5 stars

Good quality movie delivered to my inbox quickly. The link came to my email under a different name than Elvisdvdcollector so I didn’t see it at first and had to ask customer service how to find it.... See more


4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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No history of asking for reviews

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4.6

All reviews

(198)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

INSULTING AGENT WITH PACKAGE NEVER RECEIVED

Following a parcel ordered on November 24th on their website, I obtained a tracking by DLH.
The tracking stopped on November 29. As there was a strike at Canada Post, this could explain the delay.

However, I wrote on December 20 to find out what the situation was.
I wrote:
“Hello,
I never received the DVD I bought on your site.
The last update on the Shop application, with the DHL tracking number, was on November 29, “Inbound Flight Arrived”.
Do you know why it hasn't been delivered yet?
In the meantime I have received other parcels delivered by DHL.
Thank you in advance for your reply.
Best regards”.

The reply was one of the most unprofessional I've ever received.
“Blame your postal strike !!! So easy !!! Nothing was sent out anymore. Started again after the strike ended!”

To which I replied:
“This is not a satisfactory answer.
My question is: do you know where the package is? Has it been lost? Will delivery be restarted? Has another one been sent?
If it's delivered by DHL, why does it go through Canada Post?”

The answer is even worse, and shows a total lack of professionalism and the minimum you'd expect from a business:
“Some people are even too DUMB to track a package. Don't waste my time anymore with your brainless bullshit”.

This is totally unacceptable. This is clearly an amateur site incapable of delivering decent customer service. I see several other comments along exactly the same lines. This means that if anything goes wrong, you'll never get your DVD back, nor your money of course.
It looks like a fraudulent website.

20 December 2024
Unprompted review
Rated 1 out of 5 stars

Total rip off

Total rip off. Poor communication: kept saying item was on its way to US. Tracking was bogus. Never arrived. Wouldn’t respond to refund request. BEWARE!!!!

7 April 2024
Unprompted review
Rated 5 out of 5 stars

Customer for Life

It has the best selection of classic movies, which no other online store has. It also offers the best prices fast service and product tracking.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

great placto buy movies!I do enjoy your movie collection I've…

I do enjoy your movie collection I've gotten a couple and was completely satisfied movie quality perfect case and artwork included is a plus since I am a collector so I am to commend your service also I have seen a cou or three more I would like to order want to know if I can get discount on shipping if I buy more than one since they go same place! thanks for a nice place to find my movies will be ordering around 1sr -4th of november! my social security is around 3rd of month I am senior and any help with shipping is helpful I've picked at least 3 maybe 4 thanks

19 October 2024
Unprompted review
Rated 4 out of 5 stars

While customer service is excellent

While customer service is excellent, the 1982 Witness for the Prosecution (all regions) dvd does not play in my Sharper Image portable dvd player. It has strange selections that go nowhere. Maybe I’ll get an all regions dvd player in future. But thank you for excellent your customer service!

19 September 2024
Unprompted review

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