Started my journey 3 weeks ago Everything has been great customer service has answered any questions ,concerns advice is delt with very quickly I can’t believe I can get access to the weight l... See more
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At Elva, we believe everyone deserves access to effective, affordable health solutions without the markup that comes with big-brand pricing. We're a Lab, Research and health company built on a simple idea: that quality healthcare shouldn't come with a premium price tag. Our team works directly with licensed compounding pharmacies across the UK, US, and EU as well as many other Lab and Health partners to bring clinically backed treatments to your door. Every product we offer goes through rigorous quality checks, batch testing, and proper cold-chain shipping to make sure what arrives is exactly what you ordered - safe, effective, and ready to use. But we're more than just a that. From the moment you Purchase to the day your order arrives, our team is here to support you. Whether you need help understanding your treatment, guidance on how to get started, or just someone to answer a quick question, we're only an email away. We know that starting a new health journey can feel overwhelming. That's why we've built our process to be as straightforward and supportive as possible. No jargon, no confusion, just clear information and real people who genuinely care about your progress. Your health matters to us - not as a transaction, but as a responsibility. We're proud to be part of your journey, and we'll keep working every day to earn your trust.
Contact info
United Kingdom
- help@elvalabs.co
- elvalabs.co
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Talked with Anika twice
Talked with Anika twice, once at the start and again at month two. She remembered the specifics of my situation both times. That kind of continuity is rare and it really does make a difference.
Easy to update shipping for travel
I travel a lot for work and they handle my delivery address changes without making a fuss. Other companies act like updating a delivery address is rocket science.
Excelent provider support
I've reordered a few times now. Always attentive to any new questions I have. That's the kind of care I was hoping I'd get.
Provider actually read my bloodwork
They actually looked at the old lab work I had uploaded. Most providers barely glance at the form. She referenced specific values back to me. Genuine care.
Elva has been with me the whole way
Elva has been with me through three dose adjustments and a short pause. Always responsive, always kind, always on top of things. Hang on to Jordan, she's a real asset.
Thanks Elva
Semaglutide has been a game changer for me. I'm needle-phobic and I assumed GLP-1s were off the table. Elva showed me how to do it properly and walked me through every step.
Fixed my shipment in an hour
The support team is brilliant. I called about a delayed shipment and she had a replacement on the way within the hour. Never once made me feel like I was being a nuisance.
Greatful
Every step was handled professionally and without any judgment. They genuinely understand chronic weight management.
Great results
First time using a service like this and I was a bit nervous it wouldn't help, but after dropping 5kg in the first month, I really have no doubts anymore.
very quick and easy
My pharmacist friend told me Elva has it. That was what tipped me over the edge.
The service was up there
Had my refill and they were warm and asked thoughtful questions about side effects, mental health, and my goals. Honestly, I've had less attentive appointments with my own GP.
Lost 15 lbs in 6 weeks
Lost 15 pounds in the first 6 weeks on tirzepatide and the food noise is just gone. I genuinely never thought I would feel normal around food again. Elva has changed my life.
Fastest signup I've experienced
From signing up to getting the package was only 4 days. Easy to follow scrolling page, no endless clicking, fast checkout.
Great service and products
Started my journey 3 weeks ago
Everything has been great customer service has answered any
questions ,concerns advice is delt with very quickly
I can’t believe I can get access to the weight loss medication at a very affordable price .if I hadn’t come across Elva I wouldn’t be able to afford it
Iam using the medication to get the last couple of stone off after a 5 stone weight loss without medication
I also want to see if it will help with my inflammation as it have an auto immune disease 🤞
A good start so far
Solid programme. They know their stuff and it's worked well for me. I'd give five stars if there was a clearer breakdown of the plan in my dashboard, but it's a minor thing.
32kgs off, 18 months in
18 months in with Elva and still going strong. Down 32kgs in total. The long-term picture is where this really shines.
Real help not a formality
It felt like a proper telehealth program, not just a box-ticking exercise.
She was friendly
She was friendly, well-informed, and made me feel like I was in good hands right away. Really sets the tone for everything that follows.
Terrible customers service - 10 days and still no product
I am super disappointed at the terrible customer service. I ordered my medication over 10 days ago and nothing has arrived, the tracking simply says "parcel about to hit the road" and has stayed that way for days (they use Yodel for deliveries which is possibly the worst delivery service known to man). I have emailed their customer services days ago but no one has bothered to answer and now I am getting closet to weekly injection day with no medication. Avoid and stick to trusted providers, they might be more expensive but there is a reason for that! Absolute rubbish business.
UPDATE: I got through to Elva customer service and they have been quite helpful at helping with my order. I still don't have it but it is worth noting that they have been responsive and are genuinely trying to help so I have added 2 stars.
Overall health improved
I've been getting support from Elva's team. Four months on the programme and a 30% bump in my overall health. The weight loss is almost a bonus at this point.
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