ELTIM audio BV Reviews 

Order placed on May/2025. After the first 2-3 emails, nothing happened. I made the mistake of paying by wire transfer.

I emailed Eltim in July/2025, some explanations about health issues but everything should be "soon" back to normal.

Now I've been trying to reach them in late November/2025 with no response from email or Whatsapp.

I want a refund, but it was a b2b deal so I consider the money gone.

Do not buy from them.

I ordered a product from Eltim.eu because it was listed as in stock on their website.
However, I never received the item.

Eltim told me on October 23rd, 2025, that a refund had been processed via Buckaroo, but I have not received any money on my credit card.
When I contacted Buckaroo, they informed me that only the merchant (Eltim) can provide transaction details or proof of refund.

I have emailed Eltim several times, and they only replied after many days, saying they had “mixed me up with someone else.”
So far, I have no confirmation or evidence that the refund was ever made.

This is not a reliable or professional company, and I advise other customers to be cautious when ordering from them.

Avoid this company. They don’t have the items listed on their website and do not reply via their multiple listed contacts. I only got a reply because I raised a PayPal dispute and then all I got was sarcastic comments. As you can see by the reply by them below, Completely poor and only reply once a case is raised against them and reviews like this. Most companies were back 2nd of January but gave extra days to allow for the new year lol still no reply and this joker is still trying to say it me lol. Avoid this company all costs, look at the other poor reviews this guys is a complete idiot. Tips for you ELTIM audio BV 1. If on holiday and your shop closed until xxx date how about put that on your website? Not hard is it lol 2. If items are in stock, put in stock, if not in stock and may take time to order or is difficult to get, either don’t put it on your website or send an email upon of eta offering refund if etc 6 months etc is too long. Again not hard is it? lol You need to look at a different profession as you aren’t cut out for this plain and simple.

Well, let me tell you that these people were the only ones that brought me some "exotic" air core inductors, which were listed OEM by the manufacturer, that means that you have to order them to be manufactured ... and it also means that your business relation with them must be strong from the financial point of view to be taken into consideration for a request like that ... (I don't even want to start to tell you about the answers that I got from the retailers/providers from my country when I asked if they can bring me such coils, because i will get angry again :-).
Most of the providers prefer to have listed the "hot stuff" on their websites the merchandise that is easy to procure, and easy and fast selling stuff ...
Not these people, they have listed things almoust impossible to be found if you want to buy them ... RESPECT! ... and of course that they don't have in stock such things, and of course that you have to pay in full in advance, and of course it takes time for a provider to fulfill exotic requests, and of course it will take more time than usual for busy people to answer your questions ... but you know? ... patience is a virtue!
I am super happy, very satisfied, I bow down and take off my hat to these people!
Thank you again ELTIM, i wish you all the best!
Şerban

Save your nerves, time and shop elsewhere.
ELTIM does not have the items listed on the store's website. Contact with the seller exists until the order is placed. Then, if you have any questions, you are not going to get answers.
If you really want to take the risk, pay ONLY by PayPal, otherwise you may have to wait weeks, months, or perhaps never recover your money.
I advise you to buy in stores such as Audiophonics. or Bonzai, where the goods are available.

On 10th of July i have ordered a cable from this company - payed by my credit card.
Contacted them several times - they were claiming that they don't have the cable because it is a new product even if it was on their online webshop and you could buy it regularly. Waited for couple of weeks - they stil don't have it.
Asked them to cancel my order and refund - i am affraid i might not get a refund (had to pay by PayPal - way easier to get a refund).
I am not angry at them, just dissapointed....
I wonder how is it possible to have something on your webshop and sell it if you don't have it - and you don't have it for couple of weeks after the purchase.
Also, sadly i found this page on TrustPilot - had to find it sooner... I am affraid i will not do any business with this company again.

Edit: Eltim was kind and notified me that they initiated a refund back to my card and that they are in business for 23 years which is great.... maybe it would be good from their side to decide not to offer on their webshop what they don't have on storage
.
Imho, that would save a lot of problems in future

Been working with ELTIM for at least 7 years now. I know Louis to be a very knowledgeable and professional enthousiast. Wealth of knowledge. I’m reading some harsh reviews here but have to say I can not relate to those experiences at all. I guess some people don’t understand this is a niche webshop run by a limited number of people, so mistakes are made.

Zero stars if I could have chosen that.
ELTIM Audio BV has ignored me in 5 monts now,
they got my money, but I got nothing…

So if You dare to made an order with Eltim,
You always have to pay with PayPal,
because then You can get Your money back,
I paid per banktransfer, Big Mistake, because ELTIM just kept my money, ignored me and send nothing.

I hope this is the first and last time a company treats their customers like this, it is cheating and fraud.

Regards Flemming Leth, Denmark

Fantastic a respons from ELTIMs..Please get it fixed now, that the Mundorf wire I ordered still shows it is in stock and the same is the case with the wire in yellow Teflon. They had been in stock in 5 months now, at Your website, but the truth is that they are out of stock and then other customers can still make an order and come in the same situation like mine…
You just send the cable etc. when it comes in stock, but get better at answering and not just ignoring your customers. It's not right.

Update:
Hi, I have received my order, so trustpilot are a good thing…
They have had the wire in yellow teflon in stock a long time, but they were simply lost track of my order somehow and focused on the arrival of white wire, instead of reading my suggestions/emails and respons.

I ordered capacitors as a "test" because I was deterred by the ratings first, but they arrived quickly, well packaged and in working order. The problems described here are very specific and it seems the owner made an effort to solve these. The Youtube channel and the location is authentically Dutch ;).

Nothing have I heard, since I ordered caps 1½ month ago. If you can't deliver, why dont you just let me know?

While the transaction cleared promptly, the reply from this company was out right rude. I ordered on the 28th April 21. It is now 19th May item has not been delivered. This companies outlook on business is zero. Their arrogant high handed response to the current restrictions commending their method of packing with the assurance of safe and workable practice. With every good intent to prospective customers.... but do not go there.

The declare that items not in stock will be delivered in less than 5 days (Shipping <5 days) but it's not true, I waited almost one month! I contacted their customer service for this reason but after some email they answered me that they have spent two hours of their time try to solve my problems, and consequentely wasting money. Very rude and unpolite.
They aslo don't calculate the shipping cost in the final payment process, so apparently it's free shipping. This means that they appear cheaper than the competitors(this was the reason why I decided to buy from them) but in the end they sent me an email asking me to pay extra money for the delivery if I wanted to receive the items.
They are not serious, stay away