Order not process even though card is charged.
On May 18, 2026, I placed an order on line for products. The information in the order gave a time frame of up to six days for me to get my products. As time went on I never got a tracking number. On May 26, 2026 I called to check on my order. I was informed by a pleasant customer service representative that
1. The order has not been shipped
2. She has no way of knowing when it will be shipped.
3. She cannot even check with their own warehouse to determine that.
4. I cannot cancel the order.
Her explanation was that because of the holiday there are shipping delays. The holiday was May 25,2026. I ordered a week before the holiday. She then said ' a lot of people are ordering sun screen this time of year".
I plan to file a report with the BBB and contact my credit card company. It is very clear that customer service is not a priority,








