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El Monte RV - New York Reviews 

35
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TrustScore 4.5 out of 5

4.6

3401 Tremley Point Rd, 7036 Linden, NJ, US

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See what reviewers are saying

Rated 5 out of 5 stars

After ten years, we chose El Monte again, and we're completely satisfied with it. Picking up the rental car in Orlando went great. The friendly employee patiently answered all our questions. The RV... See more

Company replied

Rated 5 out of 5 stars

Picked up in Linden NJ and dropped off in Orlando FL everything went flawless. At the pickup we were surprised as the staff spoke our native language (Swiss German) and explained all the details as it... See more

Company replied

Rated 5 out of 5 stars

My family moved from Maine to California and decided to use an RV for this amazing adventure. The staff at the Linden, NJ office went above and beyond with their assistance and truly made our journey... See more

Company replied

Rated 2 out of 5 stars

Generator kept cutting off Seat cushions could not velcro to base of seats Needed a larger RV New reps at site provided weird customer service. Forced to sign document . Should have been a better... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

Making every mile memorable.

Written by the company

Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
Road-Ready Fleet
Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
From Coast-to-Coast
With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.

Contact info

We provide unforgettable journeys.

We work as a team to provide special offers to encourage memories.

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

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4.6

All reviews

(35)

737 reviews in the last 12 months

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Rated 5 out of 5 stars

Right decision!

After ten years, we chose El Monte again, and we're completely satisfied with it. Picking up the rental car in Orlando went great. The friendly employee patiently answered all our questions.
The RV was really well-equipped and actually exceeded our expectations. (One day, there will surely be height-adjustable driver and passenger seats as well😉). We drove over 2,000 miles from Orlando to New Jersey without any problems. We had no trouble maneuvering our 29-foot RV at any of the campgrounds.
Returning the RV in New Jersey was also a very pleasant experience thanks to the extremely friendly staff.
We therefore highly recommend El Monte in every respect.

21 September 2026
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Reply from El Monte RV - New York

We are glad you enjoyed your experience with us after returning for another journey ten years later. It is wonderful to know that our team members in Florida provided helpful service during your departure and that our team in New Jersey ensured a smooth drop-off process at the end of your trip. We appreciate your helpful note regarding the seating comfort inside the vehicle, as user feedback helps us evaluate future upgrades to our fleet. Knowing that your long road trip up the coast went so smoothly and that navigating the campgrounds with the vehicle was hassle-free brings us great satisfaction. Thank you very much for taking the time to share your positive experience and for recommending our services to other travelers. We look forward to welcoming you back on your next adventure.

Rated 5 out of 5 stars

Never is enough for me of this…

Never is enough for me of this adventure and all the time we rent here the costumer service is awesome we love it 🥰

21 September 2026
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Reply from El Monte RV - New York

We are happy to hear that you always enjoy your adventures with us. Thank you for your review and kind words about our customer service.

Rated 5 out of 5 stars

Very wonderful staff

Very wonderful staff - wonderful communication- affordable and thorough in explaining all aspects of vacation travel needs and expectations- offered services were amazing -variety of add ons that made the trip less stressful. Highly recommend!!!

18 September 2026
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Reply from El Monte RV - New York

Thank you so much for your wonderful 5-star review! We are thrilled to hear that our staff provided excellent communication and made your vacation planning stress-free. We appreciate your high recommendation!

Rated 5 out of 5 stars

El Monte was very responsive to any…

El Monte was very responsive to any questions or concerns I had regarding rental. Into itself was very well mantained and clean. Wouldn’t hesitate to rent from El Monte again

14 September 2026
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Reply from El Monte RV - New York

Thank you for your wonderful 5-star review! We are so pleased to hear that we could assist you with your rental and that you found the unit well-maintained and clean. We look forward to welcoming you back again!

Rated 5 out of 5 stars

The staff was great

The staff was great, easy check in and check out

29 August 2026
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Reply from El Monte RV - New York

We are so glad to hear that our team provided you with a great experience. We appreciate your kind words.

Rated 5 out of 5 stars

Excellent service

Excellent service. We rent every year and it’s always an amazing smooth process.

11 August 2026
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Reply from El Monte RV - New York

We're so happy to hear that your rental process is always smooth and amazing! We appreciate your continued loyalty.

Rated 5 out of 5 stars

See you next time – we’ll be back...

Picked up in Linden NJ and dropped off in Orlando FL everything went flawless. At the pickup we were surprised as the staff spoke our native language (Swiss German) and explained all the details as it was our first rental. At the drop off the staff was helpful and and noted all the things that broke during our trip. One tip of advise: purchase the "piece of mind" insurance as something will break and with it it's covered, we cracked literally on the last mile our windshield and the insurance covered the damage. Thank you El Monte Team you made our vacation a success.

6 August 2026
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Reply from El Monte RV - New York

We are so happy to hear that your first rental experience with us was flawless from pickup in Linden, NJ, to drop-off in Orlando, FL! It's wonderful that our staff could assist you in your native language and explain everything clearly. We appreciate your kind words about our team's helpfulness at both locations. Your advice about the "peace of mind" insurance is very valuable, and we are glad it covered the unexpected windshield damage, ensuring your vacation remained a success. Thank you for sharing your positive feedback; we truly value it.

Rated 5 out of 5 stars

We had a great experience

We had a great experience. The RV was new, clean, comfortable and well equipped.

We just got started with the RV experience. The business owner Sabine was so nice and explained everything so well! Looking for to our next trip!

4 August 2026
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Reply from El Monte RV - New York

We're so happy to hear you had such a great experience with our RV! It's wonderful that you found it new, clean, comfortable, and well-equipped. We're thrilled to know that everything was explained so well for your first RV adventure, and we look forward to your next trip!

Rated 5 out of 5 stars

My family moved from Maine to LA

My family moved from Maine to California and decided to use an RV for this amazing adventure. The staff at the Linden, NJ office went above and beyond with their assistance and truly made our journey possible. Thank you to Sabine specifically who was very professional and kind. The vehicle was very clean, easy to operate, and perfect for what we needed. The staff at the drop off office in Santa Fe springs were also very professional. I would definitely consider using their service in the future.

24 July 2026
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Reply from El Monte RV - New York

We are so pleased to hear that our team in Linden went above and beyond to make your family's move from Maine to California a smooth and enjoyable adventure. It is wonderful to know that the vehicle met your expectations for cleanliness and ease of operation. We are also glad that our Santa Fe Springs team provided professional service during the drop-off. We truly appreciate your kind words and look forward to assisting you with future journeys.

Rated 5 out of 5 stars

We had an absolutely amazing experience…

We had an absolutely amazing experience renting our RV from this company! Everything exceeded our expectations—from the quality and cleanliness of the RV to the outstanding customer service.

We traveled over 6,000 km through 16 states in 21 days, visiting some of the most incredible places in the United States, and the RV performed flawlessly the entire trip. It was comfortable, reliable, and became our home on wheels.

The pickup and return process was smooth, and the team was always helpful whenever we had questions. Traveling with our family was an unforgettable experience, and having such a well-maintained RV made all the difference.

We highly recommend this company to anyone looking for an incredible road trip adventure. Thank you for helping us create memories that will last a lifetime!

27 July 2026
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Reply from El Monte RV - New York

We are absolutely thrilled to hear about your incredible 6,000 km journey across 16 states! It truly warms our hearts to know that our RV became your comfortable home on wheels and performed flawlessly throughout such an extensive adventure. We are so glad that our team could provide outstanding customer service and that the pickup and return process was smooth. Creating lasting family memories is what we aim for, and we are delighted that we could contribute to such an unforgettable experience for you. Thank you for your wonderful recommendation and for sharing your positive feedback; it means a great deal to us.

Rated 5 out of 5 stars

The RV was clean

The RV was clean, useful and very good quality!
The overall service was great, we will definitely come back again!!

31 July 2026
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Reply from El Monte RV - New York

Thank you for your fantastic 5-star review! We're so happy to hear that you found the RV to be clean, useful, and of great quality. We truly appreciate your kind words about our service and look forward to welcoming you back again!

Rated 5 out of 5 stars

Amazing first-time experience!

Super nice team, very easy to deal with and great communication! We actually canceled our reservation with a different company because they were so rude and condescending. SO glad we did - not only was the El Monte team pleasant, but their fleet is 1000x nicer than what we would have received elsewhere. Would definitely recommend them. This was our first time renting an RV and they made sure we were comfortable with everything! Great service!

28 July 2026
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Reply from El Monte RV - New York

We are so pleased to hear about your positive experience with us, especially after a less-than-ideal interaction elsewhere. It's wonderful that our team's communication and the quality of our fleet exceeded your expectations. We are truly glad we could make your first RV rental comfortable and enjoyable. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

El Monte RV is by far the best RV rental company I've used. The pickup process was quick and easy, and returning the RV was just as smooth. The customer service was outstanding from start to finish. Everyone on the team was friendly, knowledgeable, professional, and had a great work ethic. They made the whole experience stress-free. I highly recommend El Monte RV to anyone looking for a reliable and hassle-free RV rental!

20 July 2026
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Reply from El Monte RV - New York

We are so glad to hear that your RV rental experience with us was stress-free and that our team provided outstanding customer service. We truly appreciate your kind words and recommendation!

Rated 4 out of 5 stars

Overall

Overall, the experience was very good; however, I felt there was a lack of communication in my language (Spanish or Portuguese) to better understand how to operate the vehicle's systems. I consider the fuel consumption to be too high—in our country, large vehicles use diesel with additives, which makes them more powerful and fuel-efficient. I also found that the gray and black water tanks fill up very quickly. All in all, it was a good experience, but better performance is needed to make the trip more enjoyable. As for El Monte, I recommend them and have no complaints, other than the points I mentioned earlier. Thank you!

7 July 2026
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Reply from El Monte RV - New York

We appreciate your detailed feedback regarding your recent experience. We are glad to hear that overall it was very good. We understand your concerns about the lack of communication in Spanish or Portuguese for operating the vehicle's systems, and we recognize the importance of clear instructions in multiple languages. Your observations about fuel consumption and the rapid filling of the gray and black water tanks are also very valuable to us. We are always looking for ways to improve our vehicles' performance and the overall enjoyment of our trips. We are committed to enhancing our services based on your insights.

Rated 5 out of 5 stars

First time in a RV - World Cup

First time in a RV
It was great with my family during the World Cup

26 June 2026
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Reply from El Monte RV - New York

We're so glad you and your family had a wonderful first RV experience during the World Cup! We appreciate your kind words.

Rated 5 out of 5 stars

Service was impeccable

Service was impeccable!!! RV was beautiful!!!

16 June 2026
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Reply from El Monte RV - New York

Thanks for your 5-star review! We're glad you enjoyed our service and RV.

Rated 5 out of 5 stars

Very nice

Very nice, helpful and thorough staff. RV was very clean and everything worked perfectly.

26 May 2026
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Reply from El Monte RV - New York

Thank you so much for the amazing review! We’re thrilled you had a wonderful trip and a smooth rental experience. Hearing this makes our whole day. Thanks again for choosing us, and we hope to see you back for your next getaway soon!

Rated 4 out of 5 stars

Cleanliness

Cleanliness, performance and customer service.

19 May 2026
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Reply from El Monte RV - New York

We're so glad you enjoyed our cleanliness, performance, and service. Thank you for your feedback!

Rated 2 out of 5 stars

Generator kept cutting off

Generator kept cutting off
Seat cushions could not velcro to base of seats
Needed a larger RV
New reps at site provided weird customer service.
Forced to sign document .
Should have been a better experience overall

12 May 2026
El Monte RV - New York logo

Reply from El Monte RV - New York

We’re sorry to hear you experienced mechanical issues during your trip. That’s not the level of reliability we aim to provide, and we understand how disruptive this must have been.
We want to review how this unit was prepared and reinforce our maintenance checks to help prevent similar issues for future guests. If you’d like to share more details, please email customer.care.USA@thlonline.com—your feedback helps us improve.

Rated 5 out of 5 stars

It was first time to rented a RV

It was first time to rented a RV. A new experience to hade a vacation. Wake up in the nature was great. We meet a lot of nice people in this two weeks. The RV was perfect for us. The size was good enough for us.

8 May 2026
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Reply from El Monte RV - New York

We're happy to hear that your first RV rental provided such a wonderful vacation experience! It's great the RV size suited your needs and you enjoyed waking up in nature and meeting new people. Thank you for your positive feedback.

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