El Monte RV - Los Angeles Reviews 

We had a great experience renting this RV for our vacation! Everything was clean, comfortable, and well taken care of. The RV had everything we needed to make our trip relaxing and enjoyable. The rental process was easy, and the communication was excellent from start to finish.

We really enjoyed our time and would definitely rent from them again. Highly recommend for anyone looking for a comfortable and hassle-free RV vacation!

Amazing experience traveling with an RV. The RV was in really good condition and I didn’t have problems. The staff is kind and service.

Old , ac not working properly, jeck don’t working properly,
Screen and camera don’t working properly….

500 miles into our 1500 mile trip, we blew a right rear tire on the 10 freeway at 1:00am in a very dangerous area! I called both numbers for roadside assistance and no one answered the phone. After searching on our own, we found a mobile service who after 2 hours came to our aid and was swapping out the blown tire, and found that the spare tire was all bubbled and he could not put that tire on. We ended up having to buy a new tire!! $700.00 and 3 hours later we were able to leave.
We could have had a serious accident or been killed. My family and my animals were in harms way and El Monte RV failed us completely. I will never rent and RV from this company ever again. They didn't even make sure the tire pressure was correct or that the tires were any good.

Excellent service, clear information and practical basic instructions, both at the check in and check out. Motorhome with great facilities, without any problem with maintenance.

Air conditioning and fan did not work the first day. No air came out of the vent even though the motor was running. We had to call several times for help, which never showed up. We had to turn off the fuse to turn off the air conditioner motor.

Scammed. Was told I had to pay 1500 for burning man, ended up charging me 2000.

Drop-off and pickup was relatively easy, the staff is knowledgeable. The RV was in good condition for the burning man, except that the Awning stopped working after we picked up.

2 things. First the drivers door weather molding came loose and would not stay on. Every time the door opened the rubber molding would be in the way. Second was the refrigerator started to get warm. Checked the tstat setting, I adjusted it lower and higher and it would not work. The food was getting warm had to stop and purchase an ice chest and ice throughout the week longs rental. Upon the return notified about the rubber molding and they just kinda shrugged it off. When I told them about the cooler, they concluded it was my fault for adjusting the thermostat and leaving it on the highest settting after I explained I adjusted after I noticed it was not cooling properly. Again they just shrugged it off like oh well. They didn’t have much to say about it either way.

We had a great experience with our RV rental during our family road trip through California and the Southwest.

Travelling by RV was a fantastic experience for our family. It gave us the freedom to visit so many amazing places and made the road trip itself a big part of our vacation.

We especially want to compliment the staff at the Los Angeles location. They were incredibly friendly, helpful and professional. The service and personal attention we received were excellent and really made a difference.

We would definitely recommend renting an RV here for a family road trip through the USA. Thank you for the great service and for helping make our vacation such a memorable experience!

Great service and crew! I got there and was a little disappointed with the RV reserved for us, so I asked if I could change for a different one. They graciously accommodated with no real push back. Upon drop-off, the were drama free. Of course, I brought it back nice and clean, but some places still nit-pick, and they didn't which was great.

Great experience. Much better than anticipated. I had expectations in my mind that they were gonna overcharge me and nitpick for a little things in the RV when it came back. Truth is the matter is they were professional and courteous, and very accommodating. I got my full deposit back however, my wife and I did spend a lot of time cleaning the RV because we came home from burning man. Dump the tanks. Cleaned it sanitized it. It’s all good. Got my full deposit back. Really great time would rent from them again.

The vehicle was brand new.
Check in was easy.
All the amenities on the vehicle work properly.
And the drop and go program was fantastic.
All the staff at el monte were professional and seem to enjoy their job working with customers.

All in all, things turned out okay, but... Let's start with the fact that the rental cost was high; given that, I expected a vehicle that—regardless of what the registration papers said—was less worn and more modern. The kitchen countertop had been ruined by previous renters, leaving the surface uneven. The vehicle wasn't properly cleaned—only superficially so—and the entrance screen door wouldn't close. However, the most serious issue was the air conditioning; it was out of refrigerant, so we essentially sat in a sauna while driving through Arizona. I reported this problem along the way; they tried to help, but ultimately couldn't find a workshop capable of quickly recharging the A/C. To be fair, though, they did give us $300 in compensation when we returned the vehicle. The van definitely needed its wheels balanced and the alignment checked. Also, a generic warning light—an orange wrench icon—came on a couple of times during the 10-day trip. I reported this as well, but since there were only two days left until the return date and the light had gone off on its own, I simply reiterated what had happened when I handed the vehicle back. Generally speaking, as mentioned at the start, I would have expected a less outdated vehicle, along with the necessary checks regarding comfort and safety—checks I hope were carried out when we returned the vehicle.

Great RV with excellent staff at handover and return. After a tyre blowup, the road side assistence worked very well

If you’re planning to go camping, I highly recommend El Monte RV. Their RVs are nice clean new dependable too as well.

Not completely satisfied with the choice made on an El Monte rental brand (and for the cost incurred), I expected a perfect camper, but instead there were a series of problems, drawers that did not close (already poorly repaired), cupboard doors that opened during the trip, window blinds not in perfect efficiency, so-so cutlery/kitchen utensils supply, missing some things (tea towels, sheets) that we had not noticed when collecting the vehicle. I am not a camping novice, I have over 30 years of experience, I am the owner of a caravan in Italy, and I have rented campers in various parts of the world, so I can say that these problems are partly due to poor maintenance.

Excellent experience.

Ms.rose did excellent for us.
Thanks to her our trip was incredibly nice.

We rented an RV for 20 days, travelling from Los Angeles to San Francisco. Overall, I would rate our experience 3 stars.

The first thing El Monte RV could improve is the customer experience at the Los Angeles pickup location. In our experience, the staff behind the desk could be friendlier and more welcoming. We had to wait while there were no other customers being helped, and it was not always clear why we had to wait or when someone would assist us.
The handover of the RV also felt very rushed. We were shown around the inside and outside quite quickly, almost as if we already had experience driving and using an RV. For us this wasn't a major problem, but I noticed other customers who clearly still had questions and seemed unsure about everything. Especially for first-time RV travellers, I think it would be helpful to take more time to properly explain the vehicle.

Another point is managing expectations. The RVs are not new, and in our case the vehicle clearly showed its age. There is nothing necessarily wrong with renting an older RV, but I think customers could be made more aware of this beforehand and that the age and condition of the vehicle should be reflected in the rental price. Something else we really did not expect was the amount of noise inside the RV while driving. There is a lot of movement and rattling from the interior. Maybe this is normal for this type of American RV, but as first-time RV travellers we had no idea what to expect. This is something that could easily be explained beforehand. Unfortunately, we also experienced several technical and maintenance issues during our trip, including an issue with the awning, which came down while our children were sitting underneath it. Thankfully nobody was hurt, but this was obviously something that should not happen and it did affect our overall experience.

That said, I also want to be fair. When we returned the RV in San Francisco, we had a much better experience. The manager there took the time to listen to what had happened, went through the problems with us and handled the situation in a reasonable and professional way. We really appreciated that after everything we had experienced. Would I completely advise against El Monte RV? No. We still had a great trip through the US and travelling by RV is a fantastic experience. But based on our experience, I do think there is room for improvement when it comes to the service at pickup, taking enough time with customers, being transparent about the age and condition of the vehicles, and overall maintenance.

With improvements in those areas, our 3-star experience could quite easily have been a 4 or 5-star one.