El Monte RV - Los Angeles Reviews 94

Summary:
We have selected El Monte for our RV - Class C large - rental because we have expected to get an RV in a good and inspected condition with excellent customer service, especially for a rental period of 6 weeks (March 26 – May 5). DMP 082148-1
However, we have been very disappointed and will not return to El Monte Santa Fe Springs for another rental in the future.
The first RV had technical problems (ABS system) right at the start and the replacement RV was handed over with a non-working fridge/freezer resulting in returning to El Monte for another vehicle change. The third RV did work but it was obvious that this RV also was not properly checked and prepared as tools were missing and furnishings had defects.
Details:
Because of our rental period of 6 weeks we have asked El Monte for a newer model and it was confirmed on phone that a Sunseeker 2026 model is reserved.
Arriving at Santa Fe Springs, we were surprised, that an elder Thor model was prepared for us and it was clearly stated that a newer RV is not available.
Then we have inspected the RV and have noted that the mattress was in an awful condition (dirty, saggy). After checking with the management, we have been informed that the mattress will be replaced against a newer one.
Then ready for leaving, we have started the motor and were shocked that the ABS control lamp was flashing indicating that the brake system is not working properly.
Back to the office, the RV was brought to the garage and after another hour we have been told that the RV has to be replaced...
Surprisingly we have got the information that a 2026 Sunseeker will be prepared for us. More than 4 hours after arrival at El Monte the replacement RV (Size large family sleeper marked with Road Bear brand) was ready for leaving. The briefing was kept very short and – stressed and very tired- we have left El Monte for buying food and driving to the first campground.
Now the nightmare continued: in the evening and also first morning (Friday) we have realized that the fridge/freezer does not work (zero cooling, instead warm) although the control panel has shown no failures.
What to do? We have called the on-road assistance first time, a friendly person asked us to switch of the fridge for 12 hours. In the evening no change, fridge still defect.
Another call: El Monte will provide technical on-site support, but hours later we have been informed that no support is available, instead we should by a camping fridge and the support can be organized at a later opportunity.
We have denied this offer, instead we have requested to return to El Monte for fridge repair/replacement of RV replacement which was confirmed. In the meantime, we had to scrap food not being cooled properly.
So, on day 4 of our journey we returned to El Monte getting confirmation that the RV must be replaced, after 3 hours we've got the third RV and we re-started our holidays.
Luckily the RV was fully functional and stable until the end of our holidays, however we have noted failures which should have been detected by El Monte before handing over:
Missing front curtain (behind driver, co-driver seats), broom and basket (present in the 2nd RV)
AC circuit was switched off (leakage current detection switch)
Toilet seat loosen, washroom doorknob loosen, magnetic door holder loosen
shower curtain holder broken, stove cover bended.

Final note: we booked a one-way rental from Santa FE Springs to Dublin.
Our experience in Dublin was much better:
The technical staff was very open to get information about RV problems and noted all of our findings and the management was competent to find a financial compensation which satisfied our expectation. Therefore 2 stars instead of 1.

The price was a little high. The key for the side door got stuck and I had to use WD40 to get it out. EL MONTE RV was no help. A refrigerator shelf was broken. A sliding door was broken. I received no discount for these items. I collided with a small rock and caused a small amount of damage to the fiberglass below the side door and I was charged $600 for that.

The staff are very friendly, knowledgeable and helpful, which made the experience great. The RVS are extremely well maintained.

I am grateful for the wonderful experience I had.
However, because I was handed the wrong car key by your company, I wasted time and fuel returning the key to the nearest branch office. I hope you will improve your management processes to ensure better service in the future.

quick pick-up, quick drop-off.

Our first RV adventure in California park's, awesome, I recommend el monte, nice cars, nice people and very good service in front desc and delivery

It was a great experience we loved it the only thing is the restroom was very small but other then that we will be back next year

A bit too automated for a first time renter and delays in assisting with providing our own insurance

We were originally shown 2 types of RV for the class we rented and told by Rose that we would receive one of those two options for our actual rental. On the day of pickup we were given a different model that had far less kitchen storage and counter space and the passenger seat did not recline at all which was uncomfortable. Also the unit had a smoke odor that we did not notice until
later in the day. Once we got underway we began to notice the smell and it was too late to turn back. Also the gentlemen Jesse who did our instruction tour was extremely rude and unhelpful. He seemed annoyed when I asked questions and was in a rush to get our tour over with. He provided terrible service. Also the potable water hose leaked so I could not leave it hooked up and had to keep refilling the freshwater tank. Additionally the sensors that show the tank levels were not working properly. These are several very easily resolved issues that we hope will be addressed in the future.

The staff was wonderful, especially Emmanuel. He was incredibly knowledgeable, friendly, and helpful throughout the entire rental process. He took the time to answer my questions and made sure I felt comfortable before leaving, which was greatly appreciated.

Unfortunately, the condition and cleanliness of the RV significantly impacted our experience and is the reason for the 3-star rating. Upon pickup, the main mattress was filthy and should have been replaced long ago. It was also extremely worn out, flat, and uncomfortable. The overall cleanliness of the RV was poor. The floors, appliances, and interior surfaces were not adequately cleaned, and it was evident that a thorough deep cleaning had not been performed in quite some time.

What was most concerning was the amount of dust throughout the vehicle. The upper bunk above the cab and the back of the mounted TV were completely covered in thick dust. The accumulation was so significant that it appeared those areas had not been cleaned in a very long time. My family and I are allergic to dust, and it made us uncomfortable throughout the trip. My son even needed to use his inhaler due to the dust exposure.

We ultimately had to spend part of our Yosemite camping trip deep-cleaning the RV ourselves so that we could comfortably stay in it.

While I did not have an opportunity to discuss these concerns with staff at drop-off due to time constraints, I felt it was important to provide honest feedback regarding the condition of the RV.

The customer service was excellent, but the cleanliness and maintenance of the RV need significant improvement. With better attention to cleaning and upkeep, the overall experience would have been much better.

clean RV. Easy pick up and drop off

very expensive rental fee. nice staff on sight. very poor pick up time wasting full day of rent. compare pricing before you choose this agency.

Customer service line was always responsive. Answered all my questions, even when traveling .

We had a great time and the service was perfect!

We rented a RV for a family trip & El Monte RV made it so easy to schedule a rental & drop off. The staff is very helpful & detailed on getting you started on your trip to the drop off. You guys are amazing!! Thank you

Booked through independent site however service was seamless, communication easy, friendly, helpful, supportive.

First-time driving an RV was a lot of fun and not as difficult as I expected. The staff was extremely helpful and friendly during pickup, making the whole process smooth. The RV itself was clean and well-maintained, and the return process was quick and easy. Overall, a great experience, I would definitely recommend it!

Amazing days I have , full equipped and pretty new