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El Monte RV - Las Vegas Reviews 83

TrustScore 4.5 out of 5

4.3

3800 Boulder Hwy, 89121 Las Vegas, NV, US


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See what reviewers are saying

Rated 4 out of 5 stars

Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days togethe... See more

Company replied

Rated 4 out of 5 stars

The RV was mostly fine. The refrigerator drawers were broken and the ceiling fan didn't work and the water hose we were given leaked and had to buy a replacement. Otherwise the unit was in good... See more

Company replied

Rated 4 out of 5 stars

Highly recommend El Monte RV! From the moment we started planning our trip, everything was smooth and straightforward. Their prices are hard to beat and the fleet offers plenty of great options to... See more

Company replied

Rated 5 out of 5 stars

Excellent experience from Start to finish. Scott who is based in Australia called to discuss some details and also recommended RV app KOA, which we used for several nights. The pick up went smoothly a... See more

Company replied


Company details

  1. Recreational Vehicle Rental Agency

Written by the company

El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.

Making every mile memorable.

Written by the company

Over 50 years of RV experience, we are industry pioneers with a trusted reputation for quality and guest service. Offering tailored vehicle demonstrations at pickup and 24-7 roadside assistance, our crew is with you every mile.
Road-Ready Fleet
Choose from a range of late-model, feature-rich RVs, professionally cleaned and inspected after every trip for your safety and ease.
From Coast-to-Coast
With locations across the country and flexible rental options, renting an RV with us is simple and stress-free. Whether you are planning ahead, or booking last-minute, we are here to get you on the road.

Contact info

We provide unforgettable journeys.

We work as a team to provide special offers to encourage memories.

4.3

Excellent

TrustScore 4.5 out of 5

83 reviews

5-star
4-star
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1-star

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Rated 4 out of 5 stars

The pick-up and drop-off

The pick-up and drop-off from the RV were very quick, mainly due to the self check-in. Staff was also kind and helpfully.
An free early pick-up, like it was a couple of years ago, would have been pretty.

15 June 2026
Rated 4 out of 5 stars

4,400 miles, 9 States in 30 days

Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days together. Good contact with the Road Care team. Thanks again

18 May 2026
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Reply from El Monte RV - Las Vegas

We're so glad you had a great experience with our team and covered so many miles! We appreciate your understanding regarding the vehicle and are happy we could assist.

Rated 5 out of 5 stars

Quick easy and reliable service and…

Quick easy and reliable service and equipment.

15 June 2026
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Reply from El Monte RV - Las Vegas

We're glad our service and equipment were quick, easy, and reliable for you. We appreciate your positive feedback.

Rated 5 out of 5 stars

Like RV from El Monte

Like RV from El Monte, smart process to check in check out, good kitchen and Sleeping room equipment

15 June 2026
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Reply from El Monte RV - Las Vegas

We're glad you enjoyed our smart check-in/out process and well-equipped rooms. Thank you for your feedback!

Rated 5 out of 5 stars

Great experience

Staff was friendly service was great

18 June 2026
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Reply from El Monte RV - Las Vegas

Thank you for the wonderful 5-star review! We’re grateful you chose us for your trip and we’re glad you had a great experience. Our team works hard to make the process feel comfortable and easy to follow. Safe travels, and we look forward to helping again.

Rated 5 out of 5 stars

The RV was 9 month young

The RV was 9 month young! Everything is working! El Monte is my partner to rent an RV! I do it 4 times ago last years.
The staff is so friendly everyone give you the time you need !

17 June 2026
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Reply from El Monte RV - Las Vegas

We are so happy to hear you consistently enjoy your RV rentals with us! We truly appreciate your kind words about our friendly staff. Thank you for your continued partnership!

Rated 4 out of 5 stars

The RV was mostly fine.

The RV was mostly fine.
The refrigerator drawers were broken and the ceiling fan didn't work and the water hose we were given leaked and had to buy a replacement.
Otherwise the unit was in good shape, and was clean.

Walk thru at the store was unclear on how gray and black water worked. Hose dumped all over me when removing the cap at first dump site, so I figured it out with wet shoes.

Walk thru on stove and heater was minimal and lots of fumbling to get it to work. Was told some switches on the access panel 'don't do anything' but they do...

13 June 2026
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Reply from El Monte RV - Las Vegas

We appreciate you sharing your experience. We are sorry to hear about the issues with the refrigerator drawers, ceiling fan, and water hose. We are also concerned about the clarity of the walk-throughs for the gray/black water system, stove, and heater. We are reviewing our procedures to ensure more thorough explanations and equipment checks.

Rated 4 out of 5 stars

It was well appointed but the bathroom…

It was well appointed but the bathroom was very small. It drove very well and easy. The handover was not very thorough. It was someone who was just learning I think. The second drawer broke as the magnet was faulty when we got the van. Of course there was normal wear and tear on the van. The mattresses and bed was very comfortable. It was nice to pick up left over stuff from other campers.

28 May 2026
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Reply from El Monte RV - Las Vegas

We appreciate your detailed feedback. We're glad you found the van comfortable and easy to drive. We're addressing the handover process and the drawer issue to ensure a smoother experience for future guests. Your comments help us improve.

Rated 4 out of 5 stars

Everything was great from pickup to…

Everything was great from pickup to drop off!
The only thing I wish was that I got more instructions on the awning and when not to use it.

20 May 2026
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Reply from El Monte RV - Las Vegas

We're glad you enjoyed your experience! We appreciate your feedback regarding awning instructions. We will improve our guidance.

Rated 5 out of 5 stars

Great experience and staff was very…

Great experience and staff was very helpful!

20 May 2026
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Reply from El Monte RV - Las Vegas

Thank you for the 5 stars! We’re so glad you had a great experience with us. Your feedback helps our team stay energized and focused on great service. We’d be excited to welcome you back anytime.

Rated 1 out of 5 stars

Cheated out of my deposit

They never responded to my complaint and cheated me out of my deposit

19 May 2026
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Reply from El Monte RV - Las Vegas

Thank you for sharing your feedback. We understand this has been frustrating, and while our team did review and respond to your complaint based on the rental agreement and inspection records, we recognize that this was not the outcome you had hoped for. Your comments have been noted and shared with our team.

Rated 5 out of 5 stars

10/10

Great staff, fast service, quality RVs. Easy check in and check out process.

19 May 2026
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Reply from El Monte RV - Las Vegas

We're delighted you had such a positive experience with our team and RVs. Thank you for your kind words!

Rated 5 out of 5 stars

Viewing the beautiful national parks

At the rental center the staff was very helpful for the pick up and drop off they made that process very seamless

24 May 2026
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Reply from El Monte RV - Las Vegas

We're so glad to hear our team made your pick-up and drop-off seamless. We appreciate your kind words!

Rated 5 out of 5 stars

Good service

Good service! Nice camper

23 May 2026
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Reply from El Monte RV - Las Vegas

Thank you for your feedback about our service and camper. We're glad you had a positive experience with El Monte RV Rentals.

Rated 3 out of 5 stars

It was a great trip... but...

It was a great trip. Don't get me wrong. It's was 2+ week in a Class B motor home (Sprinter Van) that had troubles and I think the company is stepping back from them. They worked with us on the issues and as a company things worked out OK. But I think that if they are going to do something it should be "all in", not a "kinda in" which was this experience. Would use them again. It was a fun trip!

16 May 2026
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Reply from El Monte RV - Las Vegas

We're glad to hear you had a fun trip despite the issues you encountered. We appreciate your feedback regarding our approach and are always working to improve our services.

Rated 5 out of 5 stars

First time driving rv

First time driving rv. Staff was helpful showing us around the RV and answered any questions in SLC. Staff in LV were really nice and welcoming. They were able to quickly check us out. Leaving plenty of time to catch a flight.

19 May 2026
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Reply from El Monte RV - Las Vegas

We are absolutely thrilled to hear about your positive first-time RV experience! Thank you for recognizing our helpful staff in both branches!

Rated 5 out of 5 stars

I’ve rented road bear a few times…

I’ve rented road bear a few times already and every single time great customer service and really are considerate, greatest prices as well.

10/10

14 May 2026
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Reply from El Monte RV - Las Vegas

We are so happy to hear about your positive experiences with us! We truly appreciate your continued business and kind words about our service and prices.

Rated 4 out of 5 stars

Recommended El Monte RV

Highly recommend El Monte RV! From the moment we started planning our trip, everything was smooth and straightforward. Their prices are hard to beat and the fleet offers plenty of great options to suit different needs.
The staff was warm, professional, and genuinely helpful. What really stood out was how fast their support team responded whenever we reached out — absolutely top-notch service.
The only downside was a generator that wasn’t functioning during our trip, which caused an inconvenience.
We’ll definitely be back and will keep recommending El Monte RV to friends and family.

13 May 2026
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Reply from El Monte RV - Las Vegas

We are so pleased you had a smooth and straightforward planning experience with our team and found our prices and fleet options to your liking. We truly appreciate your kind words about our staff and support. We are sorry to hear about the generator issue and that it caused any disruptions to your trip. We look forward to welcoming you back!

Rated 5 out of 5 stars

Check in/ check out was quick and easy

Check in/ check out was quick and easy. The staff were friendly and thorough.

20 May 2026
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Reply from El Monte RV - Las Vegas

Thank you for your feedback about our quick check-in process and friendly, thorough staff! Hope to welcome you as our Guest in the future.

Rated 5 out of 5 stars

Great Holiday

We had a wonderfull time with the El Monte (Road Bear) RV. One way from Vegas to Denver in May. No negative comments on the RV and staff frienliness at all. It was all great!!

13 May 2026
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Reply from El Monte RV - Las Vegas

Thank you for your positive feedback about your Vegas to Denver trip! Thrilled you enjoyed the RV and our staff's service.

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