Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days togethe... See more
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Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days togethe... See more
Company replied
The RV was mostly fine. The refrigerator drawers were broken and the ceiling fan didn't work and the water hose we were given leaked and had to buy a replacement. Otherwise the unit was in good... See more
Company replied
Highly recommend El Monte RV! From the moment we started planning our trip, everything was smooth and straightforward. Their prices are hard to beat and the fleet offers plenty of great options to... See more
Company replied
Excellent experience from Start to finish. Scott who is based in Australia called to discuss some details and also recommended RV app KOA, which we used for several nights. The pick up went smoothly a... See more
Company replied
El Monte RV began in 1970 with a simple mission: to help people discover the freedom and joy of RV travel. From one location to a nationwide network, we've spent over 50 years helping families and adventurers from around the world explore the open road. At El Monte RV, we’re more than just RV rentals—we’re your gateway to unforgettable journeys. Whether you're cruising through national parks, scenic coastlines, or hidden gems across America, our team is here to support you with well-maintained vehicles, expert guidance, and a passion for adventure. We believe in exceptional service, quality RVs, and creating lasting memories—one road trip at a time.
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3800 Boulder Hwy, 89121, Las Vegas, NV, United States
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The pick-up and drop-off from the RV were very quick, mainly due to the self check-in. Staff was also kind and helpfully.
An free early pick-up, like it was a couple of years ago, would have been pretty.
Great service and friendly, competent, solution-oriented staff (5 Stars) The vehicle was „well-worn“(3 Stars), but after some minor modifications, we covered 4,400 miles in 9 States in 30 days together. Good contact with the Road Care team. Thanks again

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
Like RV from El Monte, smart process to check in check out, good kitchen and Sleeping room equipment

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
The RV was 9 month young! Everything is working! El Monte is my partner to rent an RV! I do it 4 times ago last years.
The staff is so friendly everyone give you the time you need !

Reply from El Monte RV - Las Vegas
The RV was mostly fine.
The refrigerator drawers were broken and the ceiling fan didn't work and the water hose we were given leaked and had to buy a replacement.
Otherwise the unit was in good shape, and was clean.
Walk thru at the store was unclear on how gray and black water worked. Hose dumped all over me when removing the cap at first dump site, so I figured it out with wet shoes.
Walk thru on stove and heater was minimal and lots of fumbling to get it to work. Was told some switches on the access panel 'don't do anything' but they do...

Reply from El Monte RV - Las Vegas
It was well appointed but the bathroom was very small. It drove very well and easy. The handover was not very thorough. It was someone who was just learning I think. The second drawer broke as the magnet was faulty when we got the van. Of course there was normal wear and tear on the van. The mattresses and bed was very comfortable. It was nice to pick up left over stuff from other campers.

Reply from El Monte RV - Las Vegas
Everything was great from pickup to drop off!
The only thing I wish was that I got more instructions on the awning and when not to use it.

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
They never responded to my complaint and cheated me out of my deposit

Reply from El Monte RV - Las Vegas

Reply from El Monte RV - Las Vegas
At the rental center the staff was very helpful for the pick up and drop off they made that process very seamless

Reply from El Monte RV - Las Vegas
It was a great trip. Don't get me wrong. It's was 2+ week in a Class B motor home (Sprinter Van) that had troubles and I think the company is stepping back from them. They worked with us on the issues and as a company things worked out OK. But I think that if they are going to do something it should be "all in", not a "kinda in" which was this experience. Would use them again. It was a fun trip!

Reply from El Monte RV - Las Vegas
First time driving rv. Staff was helpful showing us around the RV and answered any questions in SLC. Staff in LV were really nice and welcoming. They were able to quickly check us out. Leaving plenty of time to catch a flight.

Reply from El Monte RV - Las Vegas
I’ve rented road bear a few times already and every single time great customer service and really are considerate, greatest prices as well.
10/10

Reply from El Monte RV - Las Vegas
Highly recommend El Monte RV! From the moment we started planning our trip, everything was smooth and straightforward. Their prices are hard to beat and the fleet offers plenty of great options to suit different needs.
The staff was warm, professional, and genuinely helpful. What really stood out was how fast their support team responded whenever we reached out — absolutely top-notch service.
The only downside was a generator that wasn’t functioning during our trip, which caused an inconvenience.
We’ll definitely be back and will keep recommending El Monte RV to friends and family.

Reply from El Monte RV - Las Vegas
Check in/ check out was quick and easy. The staff were friendly and thorough.

Reply from El Monte RV - Las Vegas
We had a wonderfull time with the El Monte (Road Bear) RV. One way from Vegas to Denver in May. No negative comments on the RV and staff frienliness at all. It was all great!!

Reply from El Monte RV - Las Vegas
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