Elmajewellery Reviews 

332
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fantastic service. My 1st order - the rings didn’t fit but once returned. Full refund was made. Made a separate order for the correct sizes of our chosen rings. Fast delivery Very good quality and gr... See more

Rated 5 out of 5 stars

Placed an order for 2 rings with Elma a few days ago. I had an issue with the credit card at checkout so reached out to the site, who got back to me within the hour. Everything got sorted out, and the... See more

Rated 5 out of 5 stars

We got the titanium court wedding rings, engraved. Said delivery would be 5 days, it came within 2! Ordered on Tuesday, got them today. They're beautiful. Lovely material, and very lightweight. Would... See more

Rated 5 out of 5 stars

Ordering was simple. Delivery within the timescale specified. Well packaged and the quality of product was exceptional for the price. Will definitely use this retailer again without hesitation.

Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

332 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(332)

62 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful.

Very helpful when I rang up to enquire. Beautiful ring absolutely delighted. Excellent quality. Arrived two days later special delivery. Very impressed. Would highly recommend 😃

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service.

I had a problem with an item so had to return it. The whole process was handled amazingly well with care & a brilliant service. Highly recommend this company!

20 May 2024
Unprompted review
Rated 5 out of 5 stars

Bought the always & forever ring for my…

Bought the always & forever ring for my partners birthday.. from the moment I placed my order Elma Jewellery were very professional in notifying me of every step of the order process. Arrived quickly. Unfortunately I ordered totally the wrong size and had to return for an exchange. This was done quickly & efficiently. Would highly recommend and will definitely use again. Thank you…

22 May 2024
Unprompted review
Rated 5 out of 5 stars

My Wedding Anniversary Surprise.

My lovely wife has always wanted me to wear a wedding ring. I have never worn one, because of the jobs I used to. I was always arfaid of getting the ring caught. Plus I am not in to jewelry that much. So I decided to buy a wedding ring from Elmajewellery. It is a lovely ring. I shall secretly putting on. On our 42nd wedding anniversay on 28th-July-2024 while on our holidays. Then seeing if my lovely wife notices it.

7 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!

I absolutely love the wedding rings we bought from Elma jewellery.
They are gorgeous! Perfect size, great quality and delivery was so fast.
Great prices as well, love mine and I can't wait till I wear it everyday.
Future hubby extremely happy as well.
Highly recommend! x

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Great!!

Gorgeous ring, great quality. Ordered it and it turned up 2 days later, lovely presentation box too. Thank you!!

2 May 2024
Unprompted review
Rated 1 out of 5 stars

Took my money and ran!

Took my money and the order didn't go though!
Took the fund's out of my account but I received no order confirmation or email.
I've tried calling them 3 times today and it just plays an automated message saying no one is available!
Plus their website prices are double what are on their eBay page.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery

Ver fast delivery and i am so happy with them. I lost my wedding ring what we bought in 2017 and Elma was the only where i’ve got exactly the same ring. Thank you 🙏

29 April 2024
Unprompted review
Rated 5 out of 5 stars

Sent my ring out special delivery …

Sent my ring out special delivery which came with a very happy post lady. Tried it on and it’s a perfect fit. Exactly what we discussed without too much waiting via eBay’s messaging service. If only all sellers were as efficient and reliable as EJ. Elma Jewellery so thank you very much and hopefully I’ll come back for more gold in the future.

28 March 2024
Unprompted review
Rated 1 out of 5 stars

Still awaiting a refund

Still awaiting a refund! They received the item back over a week ago, confirmed details a week ago and still no refund. Can’t get hold of them on the phone!

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Quick Delivery, and no questions asked full refund

Ordered platinum ring from Website. Price was good compared to other similar styles from high street jewellers.

Ring arrived the following day. Unfortunately the ring didn't suit me so I contacted Elma requesting a return and refund. They responded to say this was OK.

Had a full refund within 3 days of returning the risk. Good honest company, would have no hesitation recommending to others

17 March 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful rings and great customer service

I recently purchased a beautiful ring from Elma Jewellery and I must say, it is absolutely stunning. The craftsmanship and design are top-notch, and the quality of the materials used is evident in every detail. Not only is the ring gorgeous, but the customer service I received was also exceptional. The staff was friendly, knowledgeable, and went above and beyond to ensure that I was completely satisfied with my purchase. I highly recommend this jewellery company to anyone looking for high-quality pieces and excellent service. 5 stars!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Long way but successful

We ordered wedding rings. They was fast delivered and in good looking box what we ordered is well. Rings was great looking but Her ring size was to small. We sent it change to bigger. But reserved to big. We sent to change again but it's was to big. Company was so good and sent third ring. And this time it was exact size. Big thanks. Good communication and understanding from company...

14 March 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look