Ellie Grace Jewellery Reviews 

646
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting items are beautifully crafted and well-made. Many people appreciate the excellent customer service, describing staff as helpful, patient, and responsive in resolving issues. Reviewers are often delighted with their purchases, finding the items to be meaningful gifts that are loved by recipients. However, some customers also noted concerns regarding delivery times, with several experiencing delays, missing orders, or issues with tracking information. A few other people also felt that product quality could be inconsistent, mentioning issues like bracelets coming apart, items not sitting flat, or packaging not matching expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the craftsmanship and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction and delight with... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting timely and fast deliveries, sometimes... See more

Customer service

Customers had positive experiences with customer service, with many describing it as excellent, outstanding,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more

Company replied

Rated 5 out of 5 stars

I purchased this Ellie Grace order as a gift for my daughter, and it was truly a remarkable present. The quality exceeded my expectations, and every detail was beautifully crafted. My daughter absolut... See more

Company replied

Rated 5 out of 5 stars

Quality! Ellie Grace are legit and do not disappoint! So grateful I chose them for the beautiful bracelet to my grandson. I absolutely love it. Legitimate and ultra friendly staff. Thank you Ell... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Create meaningful memories


Contact info

4.2

Great

TrustScore 4 out of 5

646 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(646)

430 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the entire team, they were all very prompt when I asked questions about the bracelet and the quality was excellent. Would recommend them to everyone.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

100% Terrific

Lovely bracelet and a lovely company to deal with. I had a problem opening up the clasp on the bracelet and tgey sent a video steaightaway to show me how it unclasped. All good now. Definitely recommend this Company.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

The Jewellery was absolutely beautiful

The Jewellery was absolutely beautiful, my daughters loved the mother and daughter bracelet and necklace.

Although i had an issue with one of the bracelet safety chain, they responded promptly to my complaint and addressed it in a very timely fashion. Excellent customer service and kept me informed throughout the whole process.

Would highly recommend this company.

I have purchased 2 sets of items from this company for my daughters on 8/10/25 and 31/12/25

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I had been searching for a cross ring…

I had been searching for a cross ring as my baptism gift for a long time, but most of the designs on the market felt quite plain. Then I found the double cross ring from Ellie & Grace, and it immediately stood out. I love the design and attention to detail. The delivery was fast and smooth, and the ring is beautifully made. I absolutely love it and wear it every day as a reminder of my connection with God and Jesus.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

The bracelet that I ordered for my…

The bracelet that I ordered for my grandson arrived in good time. I hope he loves it as much as I do. I had trouble with the magnetic clasp but a quick email to Cess had it sorted in no time. She even sent a video to explain the process. Thanks Cess for your prompt response.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous gift

Writing
I had a great experience from start to finish. The website was easy to navigate, the ordering process was seamless, and delivery was incredibly fast. The mother-daughter bracelet I received is absolutely beautiful—delicate, meaningful, and even better than expected. I’m really pleased with my purchase and would definitely recommend.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a gold ring for my daughter…

Purchased a gold ring for my daughter plus a bracelet for my granddaughter. They both arrived promptly in the mail. I was extremely happy with both purchases, they were just exquisite. My daughter was very happy, and my granddaughter was so excited, she vowed to never take it off! Thank you.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Bracelet

The quality of the bracelets was perfect and they look so good. I bought 2 for my grandsons' birthdays in July and can't wait for their reaction. I loved them. Very efficient company with good follow-ups. Highly recommended.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Very special gifts for very special occasions

The products and service from elliegrace is fantastic !
I bought the grandson bracelet which was so beautiful I then bought the daughter ring.
The reaction to both was priceless.
I would definitely recommend browsing their products for that very special someone :)

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

Attention to detail. Kept in contact to ensure correct engraving. Beautifully packaged. Very pleased. Beautiful gift for anyone.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Grandson’s bracelet

I bought the bracelet for my grandson & he absolutely loves it. I contacted Ellie Grace to see if we could make it smaller, they got back to me straight away offering an exchange but my grandson said it was fine, he hasn’t stopped wearing it - so happy 😁

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service is great

Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Great company and products

I cannot fault the customer service and fast response regarding my order. My grandson was over the moon with the bracelet. I will certainly order again in the future.

23 March 2026
Unprompted review

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