I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more
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Company details
Written by the company
Create meaningful memories
Contact info
PO BOX 3093, 2077, Asquith, Australia
- 02 8552 8674
- support@elliegrace.com.au
- elliegrace.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 1 week
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Excellent customer service from the…
Excellent customer service from the entire team, they were all very prompt when I asked questions about the bracelet and the quality was excellent. Would recommend them to everyone.
100% Terrific
Lovely bracelet and a lovely company to deal with. I had a problem opening up the clasp on the bracelet and tgey sent a video steaightaway to show me how it unclasped. All good now. Definitely recommend this Company.
The Jewellery was absolutely beautiful
The Jewellery was absolutely beautiful, my daughters loved the mother and daughter bracelet and necklace.
Although i had an issue with one of the bracelet safety chain, they responded promptly to my complaint and addressed it in a very timely fashion. Excellent customer service and kept me informed throughout the whole process.
Would highly recommend this company.
I have purchased 2 sets of items from this company for my daughters on 8/10/25 and 31/12/25
I had been searching for a cross ring…
I had been searching for a cross ring as my baptism gift for a long time, but most of the designs on the market felt quite plain. Then I found the double cross ring from Ellie & Grace, and it immediately stood out. I love the design and attention to detail. The delivery was fast and smooth, and the ring is beautifully made. I absolutely love it and wear it every day as a reminder of my connection with God and Jesus.
The bracelet that I ordered for my…
The bracelet that I ordered for my grandson arrived in good time. I hope he loves it as much as I do. I had trouble with the magnetic clasp but a quick email to Cess had it sorted in no time. She even sent a video to explain the process. Thanks Cess for your prompt response.
Fabulous gift
Writing
I had a great experience from start to finish. The website was easy to navigate, the ordering process was seamless, and delivery was incredibly fast. The mother-daughter bracelet I received is absolutely beautiful—delicate, meaningful, and even better than expected. I’m really pleased with my purchase and would definitely recommend.
Purchased a gold ring for my daughter…
Purchased a gold ring for my daughter plus a bracelet for my granddaughter. They both arrived promptly in the mail. I was extremely happy with both purchases, they were just exquisite. My daughter was very happy, and my granddaughter was so excited, she vowed to never take it off! Thank you.
My 15year old grandson loved his bracelet
My 15year old grandson loved his bracelet. Top quality. I had a few minor issues which were solved quickly. Customer service was excellent. Replied to my email within a few hours.
Great easy company to purchase item…
Great easy company to purchase item from. Beautiful quality.
Beautiful Bracelet
The quality of the bracelets was perfect and they look so good. I bought 2 for my grandsons' birthdays in July and can't wait for their reaction. I loved them. Very efficient company with good follow-ups. Highly recommended.
I was updated all the time
I was updated all the time, and my order arrivwd safely
Very special gifts for very special occasions
The products and service from elliegrace is fantastic !
I bought the grandson bracelet which was so beautiful I then bought the daughter ring.
The reaction to both was priceless.
I would definitely recommend browsing their products for that very special someone :)
I had an issue with my original order…
I had an issue with my original order but the company addressed it promptly and efficiently and I am very pleased with my purchase.
Attention to detail
Attention to detail. Kept in contact to ensure correct engraving. Beautifully packaged. Very pleased. Beautiful gift for anyone.
Grandson’s bracelet
I bought the bracelet for my grandson & he absolutely loves it. I contacted Ellie Grace to see if we could make it smaller, they got back to me straight away offering an exchange but my grandson said it was fine, he hasn’t stopped wearing it - so happy 😁
Bracelet is exactly as advertised
Communication from purchase to delivery was fantastic
The bracelet is exactly as advertised and I’m delighted with my choice
My order was delivered promptly
My order was delivered promptly, packed with care and arrived in time for my daughter's birthday. She absolutely loved it.
Customer service is great
Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.
Exceptional
Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you
Great company and products
I cannot fault the customer service and fast response regarding my order. My grandson was over the moon with the bracelet. I will certainly order again in the future.
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