Although the items received were not exactly as I thought they would be, this company was more than willing to help and respond in a quick time frame to organise a full refund. They did offer store... See more
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Review summary
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Reviews shaping this summary
Bought a basic tee to test the quality and ended up loving it. Neckline stayed in shape after washing which is my biggest issue usually. Fabric feels soft but not flimsy. Definitely buying more colour... See more
Company replied
Shipping took a little longer than expected, maybe a couple of days extra, but the final product was worth the wait. Quality is good, colour looks the same as online, and it didn’t wrinkle much in tra... See more
Company replied
Just another online scam. When will I learn sigh. False marketing of Byron Bay based mother/daughter company. I purchased a dress. Very poor quality, happened to come across the exact same dress on Sh... See more
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Company details
Written by the company
Elle The Label – Timeless Women's Fashion in Australia & New Zealand Discover chic, trend-forward fashion designed for modern women at Elle The Label. Serving Australia and New Zealand, we curate high-quality, stylish pieces that empower confidence and elegance. From everyday essentials to statement outfits, our collection blends timeless designs with the latest trends. Shop now and elevate your wardrobe with Elle The Label.
Contact info
Australia
- ellethelabel.com
2.6
Poor
635 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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The knitted top I got looks simple but…
The knitted top I got looks simple but the details are really clean. No loose threads anywhere. The fit is exactly what I hoped for. I can already see myself wearing it way too often.
23 January 2026
Unprompted review
Reply from Elle The Label
Hi Mareana,
Thank you so much for your wonderful feedback! I’m so happy to hear that you’re loving your knitted top. It’s great to know the clean detailing and overall finish met your expectations, especially with no loose threads. That kind of quality truly matters.
I’m also thrilled that the fit turned out exactly how you hoped. It sounds like it’s going to become a staple in your wardrobe, and we couldn’t be happier about that. If you ever need help finding another favorite piece, I’m always here for you.
Kind regards,
Team Elle The Label
Everything looks beautifully made
Everything looks beautifully made, but the inner lining on mine felt a tiny bit snug. Not enough to return, but just mentioning it. Otherwise, the rest is perfect.
15 January 2026
Unprompted review
Reply from Elle The Label
Hi Aroha,
Thank you so much for sharing your feedback! I’m glad to hear that you’re happy with the overall quality and design. It’s wonderful to know that everything looks beautifully made.
I appreciate you mentioning the snugness of the inner lining. Even small details like that are helpful for us to know, and we’re glad it wasn’t enough to affect your enjoyment of the item. We’re thrilled that the rest of the piece is perfect for you!
Kind regards,
Team Elle The Label
They lie about being in Sydney Double…
They lie about being in Sydney Double Bay.
They have an email address on their website that is not accessible.
Their garments are of extremely cheap material and nothing as advertised
9 February 2026
Unprompted review
Reply from Elle The Label
Hi Rufiya,
Thank you for bringing this to our attention. I’m very sorry to hear about your experience and understand how frustrating this must be. We take feedback like yours seriously and want to look into this matter for you.
Could you please provide your order number so we can investigate the situation further? Once we have that information, we’ll be able to review your order and assist you accordingly.
Kind regards,
Team Elle The Label
My new shoulder bag looks expensive but…
My new shoulder bag looks expensive but feels lightweight. Really elegant design.
13 January 2026
Unprompted review
Reply from Elle The Label
Hi Sienna,
Thank you so much for your lovely feedback! I’m so happy to hear that you’re enjoying your new shoulder bag. It’s great to know it gives that premium, elegant look while still feeling lightweight and comfortable to carry throughout the day.
We’re delighted that the design stood out to you as well, as we always aim to combine style with practicality. If you ever need help finding another piece to match your collection, I’d be more than happy to assist!
Kind regards,
Team Elle The Label
The knit cardigan I got is warm without…
The knit cardigan I got is warm without being bulky. The sleeves bunch nicely around the wrists. It even smells new in a clean way. I already want another piece from them.
3 January 2026
Unprompted review
Reply from Elle The Label
Hi Ruby,
Thank you so much for sharing your feedback! I’m really glad to hear that you’re enjoying your knit cardigan. It’s great to know it keeps you warm without feeling bulky and that the fit, especially around the sleeves, feels just right and comfortable.
We also love that you noticed the fresh, clean feel of the piece. That’s exactly the kind of quality we aim to deliver. It means a lot to hear you’re already thinking about adding another item to your collection. If you ever need recommendations or assistance, I’m always happy to help!
Kind regards,
Team Elle The Label
The length was actually perfect which…
The length was actually perfect which shocked me because online sizing is usually chaos for me. material is soft but not floppy, if that makes sense. Really comfy overall.
12 January 2026
Unprompted review
Reply from Elle The Label
Hi Brooke,
Thank you for sharing your experience! I’m so glad to hear that the length worked out perfectly. It’s always a relief when online sizing actually matches expectations.
It’s also great to know the material feels soft without being floppy, making it comfortable to wear. I’m happy it turned out to be such a comfy piece overall, and we really appreciate your feedback.
Kind regards,
Team Elle The Label
I liked that the material has a bit of…
I liked that the material has a bit of weight to it, so it doesn’t stick to the body awkwardly. The length is perfect for day outings. Packaging came clean and minimal.
10 January 2026
Unprompted review
Reply from Elle The Label
Hi Tara,
Thank you for sharing your thoughts. I’m really glad to hear you liked the material and that it has a bit of weight to it, giving it a nicer drape without clinging awkwardly. It sounds like the fit and length work perfectly for comfortable day outings, which is exactly what we hope for.
It’s also great to know the packaging arrived clean and minimal. We appreciate you taking the time to share your experience, and we’re so happy you’re pleased with your purchase.
Kind regards,
Team Elle The Label
Tried it on super quick before heading…
Tried it on super quick before heading out and ended up wearing it the whole day. Didn’t itch, didn’t stretch out, didn’t annoy me that’s already a win in my book.
21 January 2026
Unprompted review
Reply from Elle The Label
Hi Shannon,
Thank you for sharing your experience. I’m so glad to hear you tried it on quickly and ended up wearing it comfortably all day. That’s always a great sign that the fit and feel are just right.
It’s even better to know it didn’t itch, stretch out, or cause any discomfort. Comfort really makes all the difference, and we’re happy it turned out to be such a win for you. We truly appreciate your feedback and support.
Kind regards,
Team Elle The Label
My order came in a white paper wrap…
My order came in a white paper wrap that felt very boutique like. No weird plastic smell or crushed corners which I’ve had from other brands. The top inside is soft and the seams look solid. Feels like it’ll last ages.
5 January 2026
Unprompted review
Reply from Elle The Label
Hi Paige,
Thank you so much for sharing your experience with us. I’m glad to hear that your order arrived neatly packaged and that the presentation felt clean and boutique like, without any unpleasant smells or damage. We always aim to make sure our packaging reflects the care we put into our products.
It’s also wonderful to know you’re happy with the quality of the top, from the soft fabric to the strong seams. Your feedback means a lot, and we’re so pleased it feels like something that will last you a long time.
Kind regards,
Team Elle The Label
The floral print sweater is adorable
The floral print sweater is adorable. The sleeves have a comfy looseness to them, and the knit feels heavier than I expected. Wearing it with high waisted jeans looks so cute..
1 February 2026
Unprompted review
Reply from Elle The Label
Hi Zoe,
Thank you so much for your lovely feedback! I’m so happy to hear that you find the floral print sweater adorable and that the sleeves have that comfortable, relaxed fit. It’s great to know the knit feels nicely weighted and even better than you expected.
It sounds like it pairs perfectly with your high-waisted jeans too, which must look super cute. We truly appreciate you sharing your experience and are so glad you’re enjoying your new sweater!
Kind regards,
Team Elle The Label
The cable knit sweater is warm but not…
The cable knit sweater is warm but not heavy which is perfect for the office. Someone even called it cosy chic which made me laugh but also kinda true. The colour is a muted soft tone that works with everything I own. Happy with this one fr.
26 January 2026
Unprompted review
Reply from Elle The Label
Hi Maggie,
Thank you so much for sharing your feedback! I’m really glad to hear that the cable knit sweater keeps you warm without feeling heavy, making it perfect for the office. It’s great that you’re finding it both comfortable and practical for everyday wear.
I’m also happy to know the soft, muted color works well with everything in your wardrobe and makes styling easy. We truly appreciate your support and are so glad you’re happy with your purchase!
Kind regards,
Team Elle The Label
The blazer has such a clean shape it…
The blazer has such a clean shape it instantly makes jeans look fancy. Shoulders structured but not stiff at all. Even the lining feels smooth not scratchy. Came with zero creases somehow.
15 January 2026
Unprompted review
Reply from Elle The Label
Hi Isla,
Thank you so much for sharing your wonderful feedback! I’m delighted to hear that you love the clean, structured shape of the blazer and how effortlessly it elevates your look, even with jeans. It’s great to know the fit feels polished yet comfortable, and that the lining is smooth and gentle on the skin.
We’re also happy it arrived in perfect condition with no creases, ready to wear right away. Your detailed comments truly mean a lot to us, and we appreciate you taking the time to share your experience!
Kind regards,
Team Elle The Label
WARNING DO NOT BUY
WARNING DO NOT BUY
This website is an absolute SCAM
The products are cheap bad quality copies of the photos on the website. There is no store in Australia and Elle does not exist, it all comes from a drop shipping site in China.
5 February 2026
Unprompted review
Reply from Elle The Label
Hi Paula,
Thank you for taking the time to share your honest feedback with us. We’re truly sorry to hear that your experience did not meet your expectations and that you feel disappointed with the product quality and overall service. This is certainly not the impression we want to leave, and we genuinely value you bringing these concerns to our attention.
To help us review this matter further and provide the appropriate support, could you please share your order number with us? Once received, we’ll investigate your order right away and work toward a proper resolution.
Kind regards,
Team Elle The Label
It has that simple classy feel without…
It has that simple classy feel without trying too hard. Very lightweight and comfy. Wore it out for a short walk and didn’t feel overdressed or underdressed.
28 January 2026
Unprompted review
Reply from Elle The Label
Hi Willow,
Thank you so much for sharing your feedback. We’re delighted to hear that you love the simple and classy feel of the piece, and that it gives you an effortless look without trying too hard.
It’s also wonderful to know that it’s lightweight and comfortable to wear. We’re glad you felt perfectly dressed during your walk, not too much and not too little. We truly appreciate you taking the time to share your experience with us.
Kind regards,
Team Elle The Label
The suede BB bag is tiny but mighty
The suede BB bag is tiny but mighty. Perfect size for nights out where I only need a few essentials. The suede has such a classy finish. I love how lightweight it feels while still giving that chic vibe. Definitely one of my better impulse purchases.
21 January 2026
Unprompted review
Reply from Elle The Label
Hi Matilda,
Thank you so much for sharing your feedback about the suede BB bag. I’m delighted to hear that its compact size is perfect for your nights out and that it holds just the essentials you need. It’s wonderful to know you appreciate the classy suede finish and how lightweight yet stylish it feels.
I’m especially glad it turned out to be one of your favorite impulse purchases. That truly means a lot to us. We hope you continue enjoying it, and please don’t hesitate to reach out if there’s anything else we can assist you with.
Kind regards,
Team Elle The Label
The chunky knit set makes cozy days…
The chunky knit set makes cozy days even better. Thick without being suffocating, cute without trying too hard. I love matching sets and this one’s a favourite already.
5 January 2026
Unprompted review
Reply from Elle The Label
Hi Piper,
Thank you so much for sharing your lovely feedback about the chunky knit set. We’re so happy to hear that it’s keeping you cozy and comfortable without feeling too heavy. It’s great to know the fabric and fit strike the perfect balance while still looking effortlessly cute.
Matching sets are always such a fun and easy choice, and we’re thrilled this one has already become a favorite for you. Your kind words truly mean a lot to us, and we hope you continue enjoying many more comfy days in it!
Kind regards,
Team Elle The Label
The ribbed long sleeve top has the…
The ribbed long sleeve top has the nicest texture. Soft but still structured enough to look polished. It washed well too which I wasn’t expecting. No shrinkage or colour change.
3 January 2026
Unprompted review
Reply from Elle The Label
Hi Tarni,
Thank you so much for sharing your feedback about the ribbed long sleeve top. We’re really happy to hear how much you’re loving it. It’s great to know the texture feels soft yet structured enough to keep that polished look, exactly what we aim for when designing pieces that are both comfortable and stylish.
We’re especially glad it held up well after washing with no shrinkage or color changes. That kind of quality and durability makes all the difference, and we truly appreciate you taking the time to share your experience with us.
Kind regards,
Team Elle The Label
I bought the cross strap wedges for a…
I bought the cross strap wedges for a beachside party and ended up wearing them all night because they were ridiculously comfortable. The wedge is balanced properly so you don’t get that tipping feeling some wedges have. I loved the way they made my legs look too a nice subtle lift. Even on uneven tiles they felt secure. I’d definitely buy another style from this range.
29 December 2025
Unprompted review
Reply from Elle The Label
Hi Aroha,
Thank you so much for sharing your experience! I’m really happy to hear that the cross-strap wedges worked out perfectly for your beachside party. It’s great that they were comfortable enough to wear all night, especially since events like that usually mean being on your feet for hours. The balanced wedge design you mentioned sounds like it gave you the stability and support you needed, without that uneasy tipping feeling some styles can have.
I also love that they gave you a subtle lift and helped enhance the overall look while still feeling secure, even on uneven tiles. Feeling both confident and comfortable makes such a difference. Your feedback truly means a lot, and I’m so glad this pair impressed you enough to consider trying more styles from the range. We can’t wait for you to find your next favorite!
Kind regards,
Team Elle The Label
Needed help choosing between two sizes…
Needed help choosing between two sizes and their reply was super helpful. Ended up getting the smaller one and it fits like it was made for me. The material feels soft and not cheap at all. Very happy overall.
3 January 2026
Unprompted review
Reply from Elle The Label
Hi Nia,
Thank you so much for sharing your experience! I’m really glad to hear that our team was able to help you choose between the two sizes and provide the guidance you needed. Finding the right fit can sometimes be tricky, so it’s great to know the recommendation worked out perfectly for you.
It’s wonderful that the smaller size fits like it was made just for you and that you’re happy with the material quality as well. Soft, well-made pieces really make all the difference in comfort and confidence. We truly appreciate your feedback and are so happy you’re pleased with your purchase overall!
Kind regards,
Team Elle The Label
Looks really elegant but the bottom…
Looks really elegant but the bottom part was a tiny bit long for me. I’ll probably hem it. material quality feels good though and the colour matched the photos.
17 January 2026
Unprompted review
Reply from Elle The Label
Hi Bindi,
Thank you so much for your thoughtful feedback! I’m glad to hear that you found the piece elegant and that the material quality met your expectations. It’s also great to know the color matched the photos, as we always aim to present our products as accurately as possible.
I appreciate you mentioning the length as well. A small hem adjustment should help achieve the perfect fit, and I’m happy the overall quality still made a positive impression. Thank you for sharing your experience and for your support!
Kind regards,
Team Elle The Label
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