James & Ella Reviews 933

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, especially the freeze-dried raw and cold-pressed options, highlighting their nutritional value and quality ingredients. Many consumers report significant improvements in their dogs' health, including better skin, coats, digestion, and increased appetite, even for fussy eaters or those with sensitive stomachs. People appreciate the convenience of the food, noting it's easy to store and serve, and that their dogs genuinely love the taste, making meal times enjoyable. However, some customers also noted issues with sizing, finding products to be smaller than expected and inconsistent. A few other people also felt that the quality of some merchandise was poor.

What people talk about most

Product

Consumers find product to be positive, especially for pets with sensitive stomachs or fussy eating habits.... See more

Quality

Reviewers mention positive feedback about quality. Customers are highly satisfied with the quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Freeze Dried Raw - Has all the nutritional value and benefits of raw feeding, without any of the inconvenience. Hassle free feed times, at home or whilst on the go, with the benefit of healthy, happy... See more

Company replied

Rated 5 out of 5 stars

I picked up a bag of James & Ella out of curiosity in the supermarket to give it a try. My 4yo golden retriever has never had any problems eating and loves Lilys normally but noticing a difference in... See more

Rated 5 out of 5 stars

I tried this via Ocado online home delivery shopping. My French bulldog was suffering from dry, irritated and itchy shin. Within weeks the improvement to her skin and coat was apparent and it has now... See more

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring. It’s... See more

Company replied


Company details

  1. Pet Store
  2. Animal Feed Store
  3. Pet Supply Store

Written by the company

We're James & Ella: a health and wellbeing company for dogs. Together, we're on a mission to do everything we can to make dogs' lives as happy and as healthy as possible, starting with the food they eat.


Contact info

4.9

Excellent

TrustScore 5 out of 5

933 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

James and Ella… first class👍🏻

Every interaction with James and Ella is always positive. Lauren is a credit to the company and is always willing to help and offer advice.

3 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 🐾 I’m so glad I could help, and it’s wonderful to hear you’ve had such positive experiences with James & Ella - long may it continue! -Lauren 💙

Rated 5 out of 5 stars

Best dog food we have found

Our dogs, one of whom is a very fussy eater, love the food and the treats, it’s so easy to order and delivery is fast and reliable.

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you! 💙 🐾 We’re so glad even your fussy eater is loving the food and treats, and that ordering and delivery have been hassle-free 🐶

Rated 5 out of 5 stars

The best option for my babies!

The food is high quality and provides great nutrition. Additionally, the service has no equal, so I know I can trust and depend on them.

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled to hear you trust us and that your dog is enjoying their James & Ella meals so much 🐶

Rated 4 out of 5 stars

The kibble and raw dog food is…excellent. Easy to store and feed

The kibble and raw dog food is expensive but you feel your doing the best for your dog. My dog has anal gland issues, which is why I decided to try this food. Art the time of writing i don't know whether this has improved by switching food but I'm hopeful

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you for your feedback! 💙 🐾 We completely understand wanting the best for your dog. We hope you start to see improvements with the Kibble + Raw, and please don’t hesitate to reach out if you’d like any advice or guidance from our canine nutritionist 🐶

Rated 5 out of 5 stars

How lovely to receive an email asking…

How lovely to receive an email asking if I was satisfied with the company and its service.
Delivery is consistently reliable.

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you! 💙 🐾 We’re so glad to hear our deliveries are reliable and that you’ve been happy with our service 🐶

Rated 5 out of 5 stars

Excellent

Excellent quality food that my dog still loves years later and excellent customer service

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you! 💙 🐾 We’re so glad your dog is still loving the food after all these years! 🐶

Rated 5 out of 5 stars

Rafa Approved Din Dins

Rafa loves the food and eats it every time!
New non-chicken flavour is great
Love the special edition seasonal flavoured treats
And the best customer service!!

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled Rafa is enjoying the new flavours and special edition treats, and it’s wonderful to hear you’re happy with our service too 🐶

Rated 5 out of 5 stars

Experience of using J&E.

Comprehensive, easy to navigate website. Good range of choices. Ordering system is great and I've had no problems with getting supplies. Most importantly, the dog loves his food and his digestion is settled and stable. Plan to continue.

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re delighted to hear your dog is enjoying their meals and that digestion has settled. It’s wonderful to have you as part of the James & Ella pack! 🐶

Rated 5 out of 5 stars

My pugs have lost weight and look younger

My pugs love the freeze dried raw and cold pressed foods. They are as convenient to use as dried kibble, but better quality. Both dogs have lost weight and look younger, which has been noticed by many dog-owning friends, who have ordered for their own dogs.

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐾 We’re thrilled your pugs are loving James & Ella, and it’s wonderful to hear they’re looking and feeling so great 🐶

Rated 5 out of 5 stars

Fabulous support and great food that my…

Fabulous support and great food that my dog is thriving on after discovering he is allergic to so many foods.

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you! 💙 We’re so glad your dog is thriving and that our food and support have made a difference 🐾

Rated 5 out of 5 stars

Good quality dog food for a fussy eater…

Good quality dog food for a fussy eater with a sensitive stomach.

5 October 2025
Unprompted review
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Reply from James & Ella

We’re so glad to hear it! 🐾 It’s great that even a fussy eater with a sensitive tummy is enjoying their James & Ella meals. 🐶

Rated 5 out of 5 stars

High quality food which is very easy to feed

Superb customer service. The food is absolutely excellent. A follow up call with a canine nutritionist was extremely helpful. The treats are such good value too and of excellent quality and contain no fillers or rubbish. My dogs are very happy indeed!

2 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much Samantha! 💙 🐾 We’re delighted your dogs are happy and that our nutritionist's call was helpful. It’s great to hear you’re enjoying the food and treats too! 🐶

Rated 5 out of 5 stars

My dog Ted absolutely loves your treats…

My dog Ted absolutely loves your treats — they never fail to get his tail wagging! The quality is always consistent, deliveries are quick, and the service feels really personal and caring.

It’s lovely to see how excited he gets when the box arrives. Thank you for such a great product and service — we wouldn’t go anywhere else! 🐾

— Ted (and his human) 🐶💛

5 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐶 We’re thrilled Ted loves his treats and that they bring so much excitement to your home. It’s wonderful to have you both as part of the James & Ella pack! 🐾

Rated 5 out of 5 stars

James & Ella make amazing raw food

James & Ella is an amazing company. I really wanted to feed my dog raw food but had so many concerns about it that I didn’t to it. Then I found J&E compressed raw food which offers all the benefits without the downside and it is amazing. My dog loves it and I haven’t found anything similar anywhere else. The customer service is excellent as well.

3 October 2025
Unprompted review
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Reply from James & Ella

Thank you so much! 💙 🐶 We’re so glad your dog is loving the Freeze-Dried Raw and that you feel confident feeding it 🐾

Rated 5 out of 5 stars

Fantastic dog food

Fantastic dog food - I was looking for a high protein food for my old dogs who were experiencing stomach and bowel problems and the change to this food was amazing - would recommend to everyone - even use the kibble as treats it’s that tasty - I use the kibble and freeze dried chicken and also order beef treats. Have been a customer for a year now and wouldn’t change a thing

3 October 2025
Unprompted review
James & Ella logo

Reply from James & Ella

Thank you so much, Lorraine! 💙 🐾 We’re thrilled your dogs are thriving on our food and enjoying the treats too. It’s wonderful to have you as part of the James & Ella family! 🐶

Rated 5 out of 5 stars

Our Cockerspaniel love’s James & Ella…

Our Cockerspaniel love’s James & Ella dog food . He used to get bad tummy , on other brands,since changing we have had no issues 🌺

3 October 2025
Unprompted review
James & Ella logo

Reply from James & Ella

That’s wonderful to hear! We’re so glad your Cocker Spaniel’s tummy has settled and he’s loving his James & Ella meals 💙 🐾 🐶

Rated 5 out of 5 stars

This is the best dog food for my…

This is the best dog food for my Maltese. She is very fussy and gets an upset tummy with loads of food. Ella & co freeze dried raw is the answer. Healthy and happy dog now!

3 October 2025
Unprompted review
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Reply from James & Ella

We’re so happy to hear your Maltese is thriving on our Freeze-Dried Raw! Thanks for sharing!

Rated 1 out of 5 stars

Worst company to deal with and the…

Worst company to deal with and the merchandise is cheap

18 September 2025
Unprompted review
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Reply from James & Ella

Hi Denise,

We’re really sorry to hear about your experience. We take all feedback seriously and want to make sure every customer feels valued. However, we’re unable to find any record of an order under your name or email.

If you have placed an order with us, please get in touch at James@ella.co so we can investigate further and resolve any issues. We pride ourselves on high-quality products and excellent service, and we’d love the chance to make things right.

Thank you,
The James & Ella Team

Rated 5 out of 5 stars

First food my puppy has loved

First food my puppy has loved, she gets really excited when the bag comes out and their customer service is excellent. Would highly recommend if you want to go down the raw route but can't face the raw meat in your freezer / fridge. Happy customers!

16 September 2025
Unprompted review
James & Ella logo

Reply from James & Ella

Hi Victoria,

Thank you so much for your lovely review! We’re thrilled to hear that your puppy loves her meals and that our service has made things easier for you!

Your recommendation means a lot to us.

Thanks again,
The James & Ella Team

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