EliteSingles Reviews 

417
TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, most reviewers were let down by their experience overall. Many people found the website and app to be problematic, with issues like login difficulties, unchangeable passwords, and constant loading screens. Customers also reported that the app often failed to update, made typing messages impossible, and had non-functional notifications. A significant number of users expressed dissatisfaction with the subscription service, feeling misled and unable to send introductory messages without mutual likes after recent changes. Reviewers frequently encountered numerous fake or outdated profiles, making it difficult to connect with genuine individuals, and some even had their accounts blocked for unexplained "inconsistencies" without clear customer service resolution. The customer service was often described as unhelpful and difficult to reach, with some users unable to get refunds or proper assistance when their accounts were suspended.

What people talk about most

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and calling... See more

User experience

Consumers find the user experience to be negative, with many reporting issues such as a lack of video calls... See more

Subscription

People report negative experiences with subscription, with many feeling that advertising and profiles were... See more

Application

Reviewers express significant dissatisfaction with the app, citing numerous functional issues and a lack of... See more

Customer service

Users describe negative interactions with customer service, often receiving automated responses that ignore... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Despite being able to log on from my computer or my phone for the first few days, I now keep receiving messages that my password isn't recognized. When I try to change my password, it says something... See more

Rated 1 out of 5 stars

An echo chamber. The app update means I can no longer see who's viewed my profile, nor whether my 'likes' have been received. As others have said, it's very annoying that profiles you've liked di... See more

Rated 1 out of 5 stars

After 5 months of sending appox 10+ likes daily (which is all you can do) I have only 1 person acknowledging me. Filled out the profile, great pictures as well and no response by all the fake profile... See more

Rated 1 out of 5 stars

I recently paid for 6 months membership, however, they recently changed their website and I now cannot send an introductory message without first having to send a mutual like. This method greatly red... See more


Company details

  1. Dating Service

Written by the company

EliteSingles is a serious online dating site for aspirational singles. When finding a partner, standards are instinctively high, and we provide a high-quality product to meet those expectations. We aren't an average dating site. We are Elite.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

417 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.5

All reviews

(417)

92 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This site is horrible!

This site is horrible!! Do not join!! You will have about 10 options. Also their policies are horrible and their customer service are definitely not customer friendly. Worst product I've ever used for dating. Please do not waste your money!!

19 February 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're truly sorry to hear about your experience, Amanda. We are fully committed to ensuring that every member has a positive and supportive experience with us. If you'd like to share more details about your experience or have any specific suggestions for improvement, please don't hesitate to reach out to our customer care team using the contact form available on our Help pages; simply click on 'Submit a request.' Thank you!

Rated 1 out of 5 stars

fraud

elite bought my contact from match match making and never hindered my contract that i had. with them.
so i am out 6000.00$ and for that money i had exactly 3 meetings
that’s 2000.00 per date. little steep don’t you think?? my request for reembursement were ignored my phone calls not returned
this company sucks

18 February 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We are genuinely sorry to hear about your disappointing experience with EliteSingles. Our goal is to provide a platform that fosters meaningful connections in a safe and respectful environment. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

They have fake profiles on their site

They have fake profiles on their site, just happen to see a woman who tried to scam me on another site new to EliteSingles. They didn't seem to want to pull the profiles but did cancel my subscription which I requested and refunded my money!

25 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We sincerely apologize that your experience did not meet your expectations, Eric! We take such concerns seriously and are consistently working to enhance our platform. If you encounter any fake or suspicious profiles, please report them to us promptly so that we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

Don’t waste your money!

I paid around £165 for six months for what I thought was going to be a site different to all the others, how right I was. Different as in they match you, so no swiping involved, but they match you with people who you would probably never match with given the choice. Too old, absolutely miles away (minimum distance is 50 miles), the opposite of what I’m looking for generally. So disappointed thus far and my subscription runs until April I think.
Awful site, would not recommend at all.

Edited 2nd Feb 24
I have contacted Customer Services twice and tweaked as they suggested… it makes zero difference.

31 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this, Helen! It sounds like some of your search criteria might need tweaking so we can suggest different matches to you. If you need any help in doing this, please contact our customer care team and we'll be happy to improve your experience with us. Thank you!

Rated 1 out of 5 stars

This website is a scam

This website does its' very best to make sure you can't, under any circumstance, contact anyone from their company. There is no method available through their website to have an actual conversation with any employee of their company.

They took my money, I had issues logging in (kept getting a "Failed Login" error message) and attempted to contact them. Needles to say at this point, I failed completely to speak to a human or resolve my issue.

This company is a scam. They have no interest in resolving issues and have no method to inform them of issues.

Update in response to EliteSingles response:

"Please contact us by using the contact form available on our Help pages by simply clicking on "Submit a request"."

Of course this was my FIRST course of action and had they replied in a timely manor with good will and intent to assist, I would have never taken the time to lodge my complaint here. Again, this company has no interest in solving your issues. They will, however, take the time to monitor websites like TrustPilot to mitigate poor reviews. Note to EliteSingles: Spend more time addressing your customers issues BEFORE they resort to alerting others of your poor customer support and you will spend less time and money with your post-hoc marketing attempts.

27 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We sincerely apologize for any challenges you've experienced. We would like to investigate your concern further, please contact us by using the contact form available on our Help pages by simply clicking on "Submit a request". Thank you!

Rated 1 out of 5 stars

Terrible matches even after spending…

Terrible matches even after spending all that time to answer quite a few questions about yourself and interests. Poor filters. Extremely false claims about “bush professionals.” The amount of people on there that are not active, don’t even have a job, then you get matched to these people. Should be called complete opposites match

19 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

Thank you for your feedback, Ashley! Some of our members choose to keep their profiles on our app for a longer time and we do not actively delete them if they're being logged in to, even if sporadically. Of course, our customer care team will be happy to help you tweak your search criteria so we can suggest different matches to you.

Rated 1 out of 5 stars

This company has no singles interacting…

This company has no singles interacting on their site, i gave up after a few weeks, then they have an AUTO subscribe by default and have charged me nearly 300 euro for a service i dont use and say they wont refund. I am now looking into taking them to court as i did not agree to this. They are not to be trusted and provide no interations.

14 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear that the renewal of your subscription may have been unexpected, Colin! Our subscriptions renew automatically unless you cancel them, and this needs to be done via the app or on our website. If you require assistance with canceling auto-renewal, we recommend checking our Help pages. Thank you!

Rated 1 out of 5 stars

Full of crypto scammers ..

Full of crypto scammers ... what a waste of time! Been using about a year and 90% of people met are crypto scammers ... will not renew.

4 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We apologize for any inconvenience you may have experienced. Our dedicated team is actively working on removing fake profiles and prioritizing the safety of our users. If you come across any fake or suspicious profiles, please report them to us immediately so that we can investigate and take appropriate action. Thank you!

Rated 1 out of 5 stars

turnoff members no photo and scammers messaging

My experience feedback:It is a turnoff to mainly see new members without a photo, members who do not post photo when requested (this is not in your control), and 100% asian scammers that message me that are out of the 50 miles range.It would be more of a pleasant experience to require members to post their photos (if they have nothing to hide and are serious of looking for a relationship) and distinguish themselves as authentic by being verified.

2 January 2024
Unprompted review
EliteSingles logo

Reply from EliteSingles

We're sorry to hear this, Joy! It seems that some of your search criteria might need adjusting so that we can suggest different matches to you. If you suspect any profiles of being fake or suspicious, please report them to us, and we will investigate immediately. We have a dedicated team working on removing fake profiles, so your information would be very useful. Thank you!

Rated 2 out of 5 stars

Don’t even know how to cancel and…

Don’t even know how to cancel and review - as they don’t allow you to!
Signed up, they then have taken an incorrect ‘preference’ I can’t change. Awful. If they take my money they will have a problem. So disappointing. They’ll be hearing.

28 December 2023
Unprompted review
Rated 1 out of 5 stars

Waste of money

Waste of money. I wish I'd known I could cancel in the first three days. High school educated guys the opposite of what I'd said I was looking for, or men from 5 hours away with education claims I have no reason to believe. There's no place to even enter where you went to school! My profile self-description wasn't even published - I had no idea. I happened to go back to my profile and see it was "rejected". I can not imagine why. This site should be shut down.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Hardly any matches - total waste of money

Trickle feeding you 10 "matches" per day is a great business model; one that hides the fact there is not much in the pot to be "fed" to you....
Of course after a couple of days of blurred images, you cannot resist but spend your hard earned money on joining (if your card works that is. I had to get a friend's card number and pay her back, and despite asking repeatedly why this might be so, all I got from "Elite Singles" was "congratulations, your payment was accepted"...)
Anyway, so you are two days in and any "matches" that might be out there, are now exhausted. The few that trickle in after that will have no photos, and no content.
The "have you met" section will offer you (at least if your are female) men that are 10 years older, even though you are fit enough to run rings around guys your own age, and these profiles don't actually match your preferences.
Then that's it. For the next 6 months or whatever you have signed up for; perhaps with the exception of the occasional new person that has signed up, and a lot of those cannot be bothered to actually say anything about themselves.
Not just not elite, but there is hardly anyone here. Total waste of time and money.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

In my opinion, a very dodgy outfit

My experience with this company was very negative. First off, I think the majority of the profiles are fake and matches would come from 1000’s of miles away. The few contacts that I made, in my opinion, were fake. The responses seemed to follow a pattern and they just didn’t seem genuine. What got me was the fact that I was being sent matches from persons 1000s of miles away which didn’t match my preferences & criteria. Then I got one strange email from EliteSingles that one such match was being investigated for possible scam activities. After that, I decided not to answer any match responses. The only way you can communicate with the dating site is email & they’re headquartered in Germany. I’m sorry I spent money and time on this dating site. Beware of online scams.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

watch out

I was on Elite Singles for about 2.5 months. I just cancelled and deleted my profile (hope the deletion works...) after requesting a refund which was denied. On average i was getting 1 to 3 notices per week from their 'customer care' that there had been a security issue re someone i had been in touch with. Mostly they had been in touch with me. My impression is that these security notifications pertain to only a very small fraction of the scams being run on this site. There are many, many profiles with one picture, a few words in required fields in pigeon English, many such profiles resemble one another with seemingly some of the same mistakes. Looks like fake profiles are being set up wholesale. Many contacts when they messaged said "i hate this chat, send me your phone..." Early on I did contact one by text and what a mistake.

Immediately following a couple testy email exchanges with ES customer service i received a flush of 5 or 6 'likes' and messages from lovely young women eager to connect. Huh? I'm a 71 year old man--my pictures look reasonably good, i think, but i dont look 35, or even 55. This was not part of the pattern from the previous 2 months. It's an open question as to what that means, but is the admin of ES sending a flush of enticing profiles at me? If so, why?

I read reviews of this site before i signed up and they were fair to good for the most part. I hope the word can get out about these people. Looks like this company, out of Germany, is not doing their security due diligence, or worse. It was a waste of time and money for me and could be much worse for someone who's just a little more gullible, and hopeful. Best, Phil

11 December 2023
Unprompted review
Rated 1 out of 5 stars

This platform is an absolute scam

This platform is an absolute scam. They trick you into signing up, once you do, you keep paying and paying for any features you want to use. Users are the same low quality as other dating app. Save your money and stay away. They won't refund. They say they do but then they come up with excuses.

8 December 2023
Unprompted review
Rated 1 out of 5 stars

Less than one starts

Less than one starts . Scammers, and you can’t get a refund . I reported at least 5 scammers with proof and the only thing that happened was , there were not matches for me. In conclusion, they make fake profiles and when they get caught , they just won’t refund. Fake and expensive , nothing elite about this site . Don’t pay for it.

5 December 2023
Unprompted review
Rated 1 out of 5 stars

The site contains mostly fake profiles.

The site contains mostly fake profiles. After a six month premium membership I've only had two responses from female members, involving countless attempts. Obviously the profiles are mostly fabricated as they almost all have one photo, a very brief narrative or bio, and the never respond in writing. Its now a scam and I don't recommend. I've used other sites as well and others were more real but I'm convinced that today that the dating sites are mostly all motivated by profits and they intentionally prevent you from meeting compatible mates. Your odds are slim even if you are a great catch or a true great find. Sad but true. This site has become a total scam.

3 December 2023
Unprompted review

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