Elite Garages Reviews 

953
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 656 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly friendly local staff for providing exceptionally helpful and welcoming service during every single appointment. Many people also appreciate the remarkably straightforward online booking process, quick turnaround times, and competitive pricing for tyres and vehicle maintenance tasks. However, some reviewers were not happy with certain mechanical repairs, noting that unusual vehicle noises often persisted long after service completion. A few other people also felt that repair charges were rather high when complex problems ultimately remained completely unresolved by the garage mechanics. Consumers additionally reported instances where appointments for major tasks experienced unexpected communication difficulties or frustrating delays.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, prompt, and efficient... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Price

Consumers find price to be positive and note that pricing is clear, competitive, and offers great value for... See more

Booking process

Customers had positive experiences with booking_process, highlighting that appointments are quick and easy to... See more

Product

Customers consistently note ambiguous experiences with product, as feedback regarding parts and availability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for... See more

Rated 5 out of 5 stars

Telephoned the KINGSBRIDGE site and was quickly booked in for a wheel alignment check (and adjustment where necessary) three days later. Greeted on arrival by the Manager and the car was quickly o... See more

Company replied

Rated 5 out of 5 stars

Visited this garage for the first time, for my MOT. Very happy with the friendly down to earth service, I came away very satisfied with the whole experience (it wasn't a straight forward MOT) but the... See more

Rated 5 out of 5 stars

The staff were friendly and very helpful, gave me a free tyre check on all my tyres before changing 1 tyre that required changing, i shopped around for prices and these guys where the cheapest in Wes... See more

Company replied


Company details

  1. Car Service
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Mechanic
  5. Tire Shop
  6. Wheel Alignment Service

Written by the company

Elite Garages has been a family-run business for over 60 years! We have 19 branches across the south, offering MOTs, tyres, servicing and vehicle repairs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

953 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(953)

639 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aircon gas …

Air con needed regasing done straight away very good service thanks

23 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 4 out of 5 stars

Unmatched tyre pressures after fix

I had a deflating tyre fixed at the Stroud branch. All good except they didn't ask me what pressure I wanted and did not tell me I should reset the Tyre Pressure Monitoring System. When I checked, the fixed tyre was at 3.0 Bar and tyre on the other side was at 2.35 Bar.

24 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you. If you would like us to look into this further, please email enquiries@elitegarages.co.uk with some further information including your vehicle registration and the date of your visit. Thank you!

Rated 1 out of 5 stars

I took my car with safety concerns over…

I took my car wuth safety concerns over having difficulty getting it into any gear. This was intermittent. The garage charged £375 for changing the oil and filter , replacing a sump plug putting in antifreeze putting in a fuel cleaner and a degrease coolant flush. It did seem overly expensive but the actual issue was not addressed correctly. The car was undriveable after two hours or so going west. I had the RAC eventually to tow the vehicle after their engineer assessed it needed a master clutch cylinder which takes an hour or so to replace. They wanted to charge 285 but couldn't fix it without a garage ramp so it was towed to a garage in Midhurst. Midhurst garage said there was nothing wrong with the cylinder function the whole problem wS caused through old brake and clutch fluid which was milky. They charged £10 for the fluid. £155 for labour. With VAT. I have since driven the car and it runs fine and the gears are fine. Walmer said they'd checked the tyres and done all checks but the offside front tyre is showing a warning sensor. I think if I am brutally honest they charged a lot for doing effectively nothing regarding the real issue and I was just fortunate that when the gears failed I was off the motorways. They did change the oil etc as in a service. So maybe it's not a good garage for resolving issues.

16 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Hi Mrs R Beresford. We're sorry to read your review. Please email enquiries@elitegarages.co.uk with some further information including your vehicle registration and the date of your visit so that we can look into this. Thank you.

Rated 1 out of 5 stars

Chancers and cowboys avoid

I had my car MOT’ed and it failed for one of the indicators being too red, the said indicator was supplied as a genuine part directly by BMW and was passed by the same tester in Walmer the year before. I was really lucky though as they could get me the correct indicator the next day for over £300 !!! I took it straight to a more honest tester and it passed straight away not even a minor as it has since. Dishonest cowboys

31 July 2025
Unprompted review
Elite Garages logo

Reply from Elite Garages

Hi Simon. We're sorry to read your review. Please email enquiries@elitegarages.co.uk with some further information including your vehicle registration and the date of your visit so that we can look into this. Thank you.

Rated 4 out of 5 stars

always had good service from elite in…

always had good service from elite in turbary park Poole
accept one time a few years ago which the manager dealt with (the mechanic was sacked)
The staff now is very good and I would recommend them to anyone

20 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you

Rated 5 out of 5 stars

Whilst on holiday in Dorset we had a…

Whilst on holiday in Dorset we had a flat tyre. Having made a temporary repair a new tyre was needed asap. Having looked at all the tyre companies in the Bridport area Elite Garages were the only company to offer next day tyre service. Arranged on-line for a new tyre and visit to Elite Garages next day, staff were friendly and very helpful. A new tyre was fitted immediately. Great price, service, thanks.

20 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 5 out of 5 stars

I took my car in the elite garage today…

I took my car in the elite garage today hoping they would look at a small issue.They were super helpful ki Nd smiley what a lovely place.They sorted my issue quickly I was very gratefull.

24 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 5 out of 5 stars

MOT and Brakes

Friendly, helpful, efficient. Always cheerful and kind. Competitive pricing so good value for money.

24 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

Rated 3 out of 5 stars

Great service, but disappointed the quoted price wasn’t honoured

I drove down on Saturday to enquire about the cost of an air-conditioning regas. The staff were really friendly and helpful and quoted me £58. They said they could fit me in there and then, so I left the car with them. I was also told that if there were any leaks and they couldn’t complete the regas, I wouldn’t be charged, which I appreciated.

When I returned to collect the car about an hour later, however, I was told the actual charge was £88. The member of staff apologised and explained that they had quoted me the wrong price.

While I appreciate that mistakes happen and the staff were otherwise great, I do feel the original £58 price should have been honoured, particularly as I agreed to leave the car with them based on that quote and it was in line with prices I had seen elsewhere. A £30 increase without being told before the work was carried out was disappointing.

18 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Please email enquiries@elitegarages.co.uk with some further information including your vehicle registration and the date of your visit so that we can look into this. Thank you

Rated 4 out of 5 stars

Very good

Very good , very polite and good service

17 July 2026
Unprompted review
Elite Garages logo

Reply from Elite Garages

Thank you!

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