Elite Hotels of Sweden Reviews 61

Excellent services and two restaurants at the ground floor, you don't need to walk out of hotel . 1 block the best breakfast in downtown and northlight tour cross the street or they can pick u up at the hotel.

We accidentally left our expensive Christmas gifts of cheese salmon and row in the refrigerator and they were supposedly thrown out by the staff? The hotel made no effort to contact us when they found our items? When we contacted them no service attitude at all - just Swedish way its your problem now not ours!!
No cofee - in room or loby - get it yourself. No soap in shower - noisy room - walls n floor project noise. 100+ people enter breakfast area at same time no access to Food at that point.

“Exceptional Hospitality and Unbeatable Comfort”
Staying at Elite Hotel Luleå was an absolute delight! From the moment I arrived, the staff went above and beyond to ensure every aspect of my stay was perfect. Their warm smiles and genuine care created such a welcoming atmosphere—it truly felt like a home away from home.

The breakfast room deserves special mention—what a fantastic way to start the day! The variety and quality of the breakfast options were incredible, catering to every taste and preference. Whether you’re in the mood for a hearty meal or a lighter option, the offerings are both fresh and delicious, served in a beautifully arranged and relaxing setting.

As for the location, it simply couldn’t be better. Situated right in the heart of Luleå, everything you need is within easy walking distance. Whether you’re exploring the city’s charming streets, heading to the waterfront, or indulging in some local shopping and dining, this hotel places you at the center of it all.

Elite Hotel Luleå delivers a perfect blend of comfort, luxury, and hospitality. I can’t recommend it highly enough for anyone visiting Luleå—whether for business or leisure, this is the place to stay!

Horrible to employees

The Wood Hotel by Elite, Skellefteå

I booked a room in the Wood Hotel by Elite in Skellefteå via the Booking mobile app on 21.06.2023.
I had a Genius discount with a room upgrade, breakfast, and dinner. It was a getaway offer for Genius 3 Level guests. The idea was to have a romantic stay during my summer vacation and have a pleasant time.

After payment was done dinner went missing from my reservation.
I contacted the property regarding the issue and the hotel asked me to resolve this problem myself since the property that sold me this package insisted on not having such packages.

I had to send
60 messages, and make 9 calls over two hours on the phone. 30€bill during the last 24 hours being between the property and Booking service agents trying to solve the problem.
24 hours of stress, calls, messages, sending proofs, screenshots, waiting, etc.

Even before my trip even began I feel dizzy because of stress, and spent a sleepless night before departing to my destination. I spent over 30€ on calls to get what I paid for.

I totally regret dealing with this property altogether. The main idea was to have a luxurious pleasant and unique summer vacation trip for couples.
Well… I got totally the opposite.

For people who book this hotel: definitely do not book it through booking.com and do not expect relaxation.
The idea was to have a romantic stay during my summer vacation and have a pleasant time. The result is total stress, sleepless night, headache, and other health issues.

I regret making a booking there.

Let's start by being charged $133 for a 60 dollar room that wasn't very clean,the heater gave a awful smell,the exhaust fan in the bathroom didn't work,go out side to smoke & there card dont unlock the outside door so I walk around the building at 12 30 am. The useless staff tells me it's for security but recorded my key and showed me it worked,go back to my room and the card wouldn't get me back in my room. So I wait till this morning to speak to someone and that was just icing on the cake she confirmed that it's a $60 dollar room if u book it online. that was on the list to be fixed on Feb 7 2023 and when I asked how they rent rooms that ain't ready she start getting ignorant & loud.

Örebro elite hotel!
At the momment im so unsatisfied that leaving feedback to the hotel is not an option, i will NOT participate in making their bussines better.
Perhapse tomorrow if they find an sollution served with apologies.