Elite Electronics Reviews 

Faulty Lifespan Fitness recumbent exercise bike purchased via Elite Electronics/Woolworths
We were very much looking forward to using the bike, Which cost $984 delivered ($749 plus delivery $235).
My husband immediately assembled the bike but found that it did not work. He performed an error analysis which revealed that the problem was with the motor which was not operating despite the fact that the computer head unit was receiving power and was operating. We have since engaged a qualified electrician who checked all the component parts and connections and confirmed it was indeed the motor that was faulty.
When we contacted Elite Electronics we quickly formed the opinion that their main concern was to deny any liability and instead find a way to blame us for assembling the bike incorrectly.
We have been put through a lengthy process of repeatedly being asked for photos and videos. This included our pointing out early in the process that it appeared to be the motor that was faulty. The supplier then said that the bike has no motor, confirming that they knew very little about the product they had supplied. We took a photo of the user manual where the motor is discussed under troubleshooting and sent it to the two parties.
No attempt was made to explain this egregious error, which can only be explained if the seller lacked even basic familiarity with the product. This suggests products being imported, not checked for quality and sold on in the original packaging for the final purchaser to discover that they don’t work.
The supplier also requested a video of the bike not working, a peculiar request which we complied with.
Correspondence then switched to demands for photos of connections, which were supplied and illustrating that the connections were correct and sound but a claim was made that we had damaged the connections while assembling the bike. No acknowledgement was made that the photo proving that connections are intact was received.
The seller has now after more than a month’s correspondence, said that we should return the appliance, to be checked. The demand has been made that the bike should be in its in its original packaging otherwise their courier will not collect it from our address which is over 300 km away. The original packing was extremely tightly packed comprising large amounts of styrofoam and we no longer have it. This was the first time the need for original packaging was mentioned. The seller has since switched to saying the product can be returned not necessarily in its original packaging. It is now repackaged and ready for collection, but we are not optimistic about a refund given tactics to this point.

I had a very disappointing experience with this company. I returned an item that was brand new, undamaged, and still in resellable condition. However, despite this, they only offered me a 50% refund, which I found completely unreasonable. To make matters worse, their customer service was unhelpful and difficult to work with. When I reached out for clarification and resolution, I was met with poor communication and a lack of empathy. I would not recommend buying from them based on my experience.

Innocent sizing mistake with purchasing a smart ring. Told it was a hygiene issue and could not be exchanged/ returned etc. Clothing, shoes, sunglasses etc can easily be exchanged by customer focussed retailers however Elite Electronics will not accept returns for a $475 smart ring that wouldn’t fit ( and could be wiped with an antiseptic wipe if it was a “hygiene” problem. Be smart. Stay away from a company with poor customer return policies

I purchased an e-ink reader from this store, expecting a premium product. However, the item had serious issues, including screen defects, performance problems, and poor battery life, making it unusable for its intended purpose.

When I reported these issues, the store refused to acknowledge them, insisting the device was functioning “as expected.” Even more concerning, after my complaint, they modified the product listing to include a disclaimer about known defects that were not disclosed at the time of purchase. This is incredibly misleading and suggests they are aware of the problem but fail to inform customers upfront.

I returned the product for assessment, but their testing process was inadequate—they did not replicate real-world conditions where the issues were most apparent. They also failed to provide clear proof that the manufacturer even reviewed the device. Despite clear evidence of defects, they denied a refund and demanded an additional fee to return the faulty product.

This store does not stand behind the products they sell and will do everything possible to avoid issuing refunds for defective items. If you value honesty and good customer service, I strongly recommend avoiding this retailer.

Pathetic customer service, absolute would not recommend this company! Avoid like the plague.

Right now 1 star review will change depending on how the company responds.
I ordered 2 watches from these guys and the company they used to deliver (aramex) just put a note that i wasnt home and couldn't be delivered. I took a day off work and was home all day. Now i dont know where to pick up my items and aramex have no number to call ive been trying to email them with no luck. On top of that they want me to pay to have the item redelivered. Im not paying to have it redelivered and take another day off work either send a new set of watches with aus post and you can sort out collecting the old ones or refund me.

Total scam! They take your money yet never send your product nor give you a refund. I had to file fraudulent charges against them.

topopular.online (Elite Electronics)
has in Europe a borderline Russian scam site (or they are poorly organized for trade). You will not necessarily get what you order. Maybe because of the war based Western trade restrictions, or anyway. They offers goods for suspiciously low prices, and they have apparently good transaction guarantees, but for me it turned out to be a trap. They immediately sent me an order confirmation, but they haven't sent me what I have ordered (or anything) and they haven't answered my pile of e-mails. No communication at all. Be aware: It is a scam site, or at least a very insecure platform for trading.

This review will be changed or deleted the moment the company has responded to my inquiries.

Bought a walking pad, after 1 year it broke. company refused to provide a refund.

double check your measurements make sure 100% as they do not except returns. I made the mistake as wrong size and wanted to return for correct size. they do not accept returns. there advise was to sell on market place… what a joke. waste of $650. for a company selling electronics you would think they would understand retsina and mistakes on sizing would sometimes be misread. I guess ill head to market place and sell my $650 screen that I received yesterday for $50.00. lol good business not.

I ordered a head unit facia for my car from Elite Electronics. I was sent the wrong facia which didn't fit my car. When I asked them to send the right part; they wanted me to send the one I received back first. I did but never received my original order or a refund despite asking for one of the two.

Poor and crappy service, their business is borderline a scam - watch out and avoid shopping with Elite Electronics. They're not as "Elite" as you would think...

Recently bought a smart digital lock from Elite Electronics. When the package arrived I immediately knew the door lock would not fit due to the size and weight of the box. In its original packaging, I immediately contacted them to ask for a refund by trying to return the lock. The representative advised a 20 % restocking fee plus postage. This is beyond ridiculous when you know that not only because of this penalty fee but also because the seller will be able to resell the same lock at the same price. DO NOT TRUST this business or choose carefully!

Fast delivery and efficient communications. Thanks