ELITAX Reviews 107

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Extremely efficient and professional team. They guided and supported me throughout the process and were always available to answer all my questions. They made the entire filing process seamless. I t... See more

Rated 1 out of 5 stars

I would strongly advise against using this company. They once provided excellent service, but since my tax consultant left, communication has completely broken down. They continue to take payment yet... See more

Rated 5 out of 5 stars

My previous tax advisor made significant errors on my tax return. They lacked communication and were so last minute that my husband and I had to rush to sign the tax return without any time to revi... See more

Rated 5 out of 5 stars

We have been clients of Elitax for a number of years. They have always been very attentive to our needs, answered our questions and provided a very professional service. As they became more successfu... See more

Company details

  1. City Tax Office

Written by the company

If you are an expatriate, you probably know the challenges of international taxation. At ELITAX, we are here to help you navigate this complex system, as well as the French tax system. With our personalised assistance services, we cover all tax issues that meet the specific needs of each expatriate. We pride ourselves on our team of bilingual tax specialists who are experts in French and international expatriate taxation. Our free 30 minute tax consultations provide you with personalised advice to help you manage your taxes with confidence. Book your appointment now by clicking on this link. With over 23 years of experience in income and wealth tax returns for resident and non-resident taxpayers, you can be sure that you will receive quality assistance in the preparation and processing of your tax returns. In addition, we offer tax representation, tax training for HR managers and assistance with tax audits in France. By choosing ELITAX, you are choosing a company specialised in international taxation that is committed to offering you a quality service, adapted to your specific needs. For more information, please visit our website www.elitax.com.


Contact info

4.2

Great

TrustScore 4 out of 5

107 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Very unprofessional

I had a free consultation booked with one advisor. The advisor was late without letting me know. After 15 minutes of waiting for her I wrote her asking if we are still having the consultation. She said she will call me a bit later as she is on another meeting. I dont have problem with the meeting being rescheduled or late but would expect to be informed about that in advance.
The call then went well but I had an additional question after the call and she replied to me after 2 months!! I mean why would I work with your advisor if they reply after 2 months? I would definitely not recommend this to anyone.

19 February 2023
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Reply from ELITAX

Thank you for taking the time to share this experience with us, Natasa. I am sorry that your experience did not meet your expectations and I apologize for the way things went. Communication is a key point for us at ELITAX, and we regret it took so long to come back to you and do hope that at least the answer satisfied you.
During fiscal season, our consultants do tend to get busier than the usual: our 30mn tax consultation calls are free, and we work really hard for it to stay that way.
I understand how frustrating your situation must have been, and I can assure you that our goal is always to provide answers in a timely manner. We will make sure this doesn’t happen again in the future.
We truly value our customers’ opinions and would like to thank you for bringing this to our attention. We look forward to hearing from you so we can make it up to you if you are willing to give us another chance. Sincerely, //Selma from ELITAX

Rated 5 out of 5 stars

Good, quick and reliable

Quick response to.questions aswell the questionnaires was good experience.

Especially the easy communication with Timothy was good as I am a seafarer on.the ocean, he did a few extra miles.

5 May 2023
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Reply from ELITAX

Dear Jansen, thank you for sharing such positive feedback ! Timothé is delighted to hear your kind words, and it was our pleasure assisting you with your taxes. We look forward to serving you again anytime. Have a wonderful day ! //Selma from ELITAX

Rated 5 out of 5 stars

Irma generoulsy took the time to…

Irma generoulsy took the time to explain to me my options, and offered great and accurate advice regarding my complex situation.

27 October 2022
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Reply from ELITAX

Dear Marie-Adele, it is great to hear our team provided you with clear explanations and a good service overall. I will make sure to pass on your review to Irma, I know she’ll be thrilled ! Best regards, //Selma from ELITAX

Rated 5 out of 5 stars

Elitax

I have been using Elitax for several years now to prepare and file my French income tax returns. I am very pleased with the professionalism and expertise of the staff.

I am a full time resident in France, but also have tax obligations in the US and UK. Working with Elitax greatly simplifies what would otherwise be a complex and time consuming task, and ensures that the provisions of the international tax treaties are fully utilized to minimize the tax burden.

3 May 2023
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Reply from ELITAX

Hi Michael, thank you for your continued trust ! It is very gratifying to know that our team’s work paid off, making your tax return less of a burden. We strive to ensure all of our clients receive the best customer care possible, and it is great to hear that we were successful in doing so for you. Thank you for your feedback, we are eager to collaborate with you again ! Best, // Selma from ELITAX

Rated 5 out of 5 stars

Elitax

I’ve been dealing with Elitax for three years. They have not only managed my French tax affairs but, since I am a UK national, and permanent resident in France, they also managed the process to help me to disengage from the UK tax system. I’ve found Elitax to be not only professional and efficient but also friendly and very easy to deal with. During the time I’ve been dealing with Elitax, I’ve always had the same person dealing with my tax affairs. This has been very important for me. Dealing with the same person the whole time makes it feel like one is getting a personal service rather than being just another client. I highly recommend Elitax especially for foreign nationals resident in France who might be unfamiliar with the French tax system.

28 April 2023
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Reply from ELITAX

Hello Desmond, just wanted to let you know how much your review means to the whole team at ELITAX. We are so lucky to have a loyal client like you! We will continue to strive hard to be of better service everyday. It’s always been a pleasure doing business with you. Thank you so much for your trust ! // Selma from ELITAX

Rated 5 out of 5 stars

Great call

I was happy with the call because Irma helped me understand relevant regulations, deadlines and processing fees.
Irma completely understood my needs and answered my questions adequately.
I will definitely recommend your services to others.

5 January 2023
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Reply from ELITAX

Hello Daniel, thank you very much for sharing this with us. We will make sure that your tax consultant Irma receives your kind feedback; It will make her day! As the whole ELITAX team works hard to process our clients tax returns in an effective and timely manner, it fills us with joy to hear that our hard work paid off and that your experience went great. We are lucky to have you as client and we are here to serve you anytime ! //Selma from ELITAX

Rated 5 out of 5 stars

I can only recommend their services

I can only recommend their services, we had a call with Irma somewhere around October 2022. Irma was knowledgable about the particularities of our situation which involved an employee working for an international organisation which is exempted from French taxes. She additionally advised us how the tax would change depending on our martial status and we learned about the details of exit taxes and taxes on capital gains in France. She was very attentive and has always followed up with us in due time.

3 October 2022
Unprompted review
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Reply from ELITAX

Dear Alicja, we’re so happy that we could give you a 5-star experience. Thank you so much for your positive feedback ! Regards, //Selma from ELITAX

Rated 5 out of 5 stars

Thorough and quick tax advice

The company was very quick to organise the 30-min free tax consultation. The consultation was very thorough, clear and helpful.

13 March 2023
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Reply from ELITAX

Hi Jelena, thank you so much ! We really appreciate your review and it was a pleasure for us to assist you with your taxes. We look forward to assisting you again anytime you need. Warmest regards, //Selma from Elitax

Rated 5 out of 5 stars

We are longtime clients of Elitax

We have been clients of Elitax for a number of years. They have always been very attentive to our needs, answered our questions and provided a very professional service. As they became more successful and expanded their business this has not changed. They continue to make doing business with them easier as they develop their client portal. We happily recommend Elitax for Expats, or anyone who needs help with their taxes in France.

23 April 2023
Rated 5 out of 5 stars

Tax seminar and consultations

The ILL has worked with Elitax for several years and appreciate the content of the tax seminars it has given for our international employees. The content is thorough and reliable and achieves the goal of providing them with the information they need to make their French tax declaration. Elitax could improve by offering more support during the orgnanisation of the seminar and the delivery. Responses to our questions were slow during the planning phase of the event, and there were some technical issues the day of the event that could have been avoided with more adequate technical support. Although our committee decided to try a more local service provider this year, we appreciate the Elitax's expertise and service, and would consider working with it again in the future.

29 April 2022
Rated 5 out of 5 stars

Highly reccomendable

Being a foreign person with a property in Paris, an issue of French tax is important and challenging for me.
I am very happy with personalized and competent service provided by Elitax related with my tax declaration in France.
Was lucky to find them.

22 April 2023
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Reply from ELITAX

Hello Igor B, your 5-star review just made our day ! We are thrilled to hear your experience went so smoothly and we look forward to serving you again through another tax season. All the best, //Selma from ELITAX

Rated 1 out of 5 stars

Getting ghosted – scam!

Second time edited: Since I told Elitax about the mistake in my taxes declaration, I’m gettin ghosted. I told Elitax that I don’t want to work with them anymore and asked them to delete my information and my Elitax account, but they even refuse to do this. Absolute scam.

Edited: After my first taxes turnover with Elitax, I feel like I have to change my review a bit. In the beginning I felt very supported and good taken care of, but when it got close to the deadline of the turnover, it was pure stress. My turnover was done 2 days before the deadline, there was very few communication and so on. Well, I could've accepted that, but then it turned out a month after the turnover was sent, that Elitax made a mistake in it. And not a small one. When I contacted my consultant because of it, they didn't do anything about fixing the issue. So I'll end working with Elitax and let another taxes bureau take care of what was done wrong. I'm very disappointed and hope that other people will have better experiences.

Original: I started working with Elitax, because I wasn’t happy anymore with my former taxes consultant. Unlike many other companies I requested, they replied fast to my email and offered me instantly a call to get to know each other. My consultant Irma was very nice and answered all my questions. My first taxes turnover isn’t finished yet, but I’m really happy so far. The prices are reasonable, and the people there are very nice. Still the communication is not as smooth as it should be at some times. Overall I recommend Elitax and look forward to work with them in the future!

23 April 2023
Unprompted review
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Reply from ELITAX

Dear Melina, thank you for sharing your insights with us. I will make sure to pass on your nice comment to Irma, and I am thrilled to hear that your experience has been positive so far. The whole ELITAX team will do its best to assist you as effectively as possible throughout the whole process of your income tax return. Thank you for also pointing out the different ways to improve our service in the future, it will not go unnoticed. If there is anything else we can do to serve you better, please let us know. Have a lovely day ! Best, //Selma from ELITAX

Rated 5 out of 5 stars

Fantastic

Last year, I utilized Elitax for my tax needs. Being new to France, I had limited knowledge of the process of filing taxes. However, Elitax made the process clear and straightforward, providing me with all the necessary information. I also had a personal consultation with them, which was extremely useful and informative. I would highly recommend their service to anyone with questions concerning filing taxes.

24 April 2022

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