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EcoFuego Reviews 189

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TrustScore 4.5 out of 5

4.7

Garden
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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product, often highlighting its quality, ease of use, and effective heat output. Many appreciate the prompt delivery service and the overall excellent customer service, noting the company's responsiveness and helpfulness. People also praise the product's design and its ability to provide ambiance without smoke or mess. However, some customers were dissatisfied with specific aspects of the product. A few reported issues with tiny flames providing zero heat, black soot residue coating surfaces, and the wooden surround becoming discolored after only a few uses. Additionally, some reviewers noted that the burn time of the candles was shorter than advertised, lasting closer to 5 or 6.5 hours instead of the stated 8 hours.

What people talk about most

Product

Reviewers highlight positive aspects of the product. Many consumers are impressed with the design,... See more

Quality

Customers had positive experiences with quality. Many reviewers were impressed with the portable stainless... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight excellent service and... See more

User experience

Users describe positive interactions with the product's user experience. Many reviewers highlight its ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased the Eco Fuego fire pit after experiencing the item at a friend’s Bar B Q. Extremely happy with the purchase, brilliant.It’s now on our Cornish road trip and keeping the chills at bay as we e... See more

Rated 5 out of 5 stars

Wow!! Really impressed with the portable stainless steel fire pit. Used for the weekend over two nights and it exceeded our expectations. No issues lighting, really powerful heat which was continu... See more

Rated 5 out of 5 stars

I would like to thank Ecofuego… especially Aelfric for his prompt response to my damaged delivery. He was very apologetic about the situation and has dispatched a replacement straight away. I would hi... See more

Rated 5 out of 5 stars

Amazing fire, with more campsites getting strict about wood fuelled fires this is a perfect alternative! Did some research about this and it sounded perfect and was pleasantly surprised at how good it... See more

Company details

  1. Garden

Written by the company

The World's First Wax, Eco, Wood-Smokeless, outdoor heating Fire Pit, Fuelled by 100% sustainable vegetable wax. Large consistent flame without the maintenance and hassle of a conventional wood burning Fire Pit. Light and put out in seconds for instant heat, controllable mesmerizing flame, and an ambiance like no other.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

189 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent product

Excellent product. The fire is incredible and love that we have no after smell like a wood firepit! After care service has been fantastic and very professional. Highly recommend this company

21 May 2025
Unprompted review
Rated 5 out of 5 stars

I love my Fuego

I love my Fuego - such a brilliant product! Fantastic customer service too - Tom was super responsive and was so helpful with my enquiry.
… now where shall I put my third Fuego fire pit!? 👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent fire-pit 5*

I purchased one of the outdoor fire pits at a trade show over a year ago. I struggled to get it going at first but when I found out the trick to put a bit of kitchen roll on the fire, I was really impressed with the heat output! My friends could not believe the amount of heat that came off from what is essentially a very large candle. I would recommend this to anybody who wants to have a nice heat source on a summers evening.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

I had a small issue with my fire pit I…

I had a small issue with my fire pit I emailed the company and the day after I had a phone call from Tim Jeff's who invented the fire pit he subsequently offered me a brand new one of my choice all I can say is thank you, that's what you call after sales and how to deal with any problems , cheers Tim and El Fuego , Keith Snape

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. Fab product! Love it. Would highly recommend. An issue with wrong colour being delivered but was no problem to resolve, fast and without hesitation even though I’d had it (unpackaged) for many weeks before I realised. 🙈 delivery driver to swap over wrong colour was super helpful, polite and nothing too much trouble. A pleasure to deal with such a fab company. Wish many others were half as good!

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Best fire pit on the planet

Best fire pit on the planet, the candles burn perfectly, great heat and light, light and portable and delivered in perfect condition, been using it almost every evening, can recommend it enough

23 September 2024
Rated 5 out of 5 stars

What a product !

What a product !! It is effortless and gorgeous, everybody that see's it comments and wants to know where to get it. I have bought one for my wife and my MIL. Could not recommend more, you will not be disappointed.

27 September 2024
Unprompted review

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