elevate your sole Reviews 163

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and friendly staff who go out of their way to assist. Many appreciate the wide selection of quality footwear, including various brands and styles, often finding exactly what they need. The efficiency of order processing and quick delivery times are frequently mentioned, contributing to a positive overall purchasing experience. However, some customers also noted issues with product descriptions, specifically regarding items advertised as waterproof that were not, and concerns about the quality of packaging for returns. A few other people also felt that orders sometimes took longer to arrive than expected or that incorrect sizes were sent, requiring exchanges.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the excellent quality, good selection, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, fantastic, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising them as helpful, efficient, and... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the good quality... See more

Order

Customers consistently note positive experiences with order, praising the easy website and ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My favourite shoe shop, always visit when in llandudno. Discovered lunar make of boots in the Winter never off my feet - waterproof and warm lining. Thrilled to get equally comfy leather trainer... See more

Rated 5 out of 5 stars

Amazing shoes, staff and shops I have purchased from Elevate your sole from day 1 in Prestatyn High Street visit the store in Rhos, Llandudno and now in Chester I have bought shoes boots and sandal... See more

Rated 5 out of 5 stars

Both me and my husband have purchased shoes from Elevate your Sole, Llandudno and have always been very happy with the service and quality of the shoes provided. This is a lovely independent shoe shop... See more

Rated 5 out of 5 stars

Always take a look at Elevate your sole and you may well find exactly what you seek. I was looking for some of Riekers Ready2GO shoes, but in leather not fabric. My brother now finds it difficult to... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

163 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ordered a pair of Loake shoes

Ordered a pair of Loake shoes. They were competitively priced and included free shipping. When they arrived, they were accompanied by a hand written thank you note and a small pack of Love Heart sweets. What a way to make you feel valued and build brand loyalty. Excellent.

5 January 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look