Jamila
BEWARE OF ELENA MERAYO – Returns to China, expensive shipping and endless refund negotiations! NOT WORTH it!
I ordered two dresses from Elena Merayo (elenamerayo.com) on 11 October 2026, paying €177.21. At checkout, the website indicated delivery the following day. The dresses actually arrived on 23 October, twelve days later.
Both dresses were size M. One fitted perfectly, while the other was significantly oversized. Neither had brand, fabric-composition or care labels.
I requested an exchange on 4 November, followed by a full refund on 5 November for the unsuitable black dress, which cost €58.46.
This is where the nightmare began.
Despite advertising a business address in Madrid and easy 30-day returns, the company instructed me to return the dress to Ningbo, China, entirely at my expense.
Estimated international return shipping costs range from €20 to €64, potentially exceeding the value of the dress itself.
Even more concerning, the company repeatedly warned me about possible customs delays, additional charges, delivery complications and a return process that could take up to 60 days. They would only process the refund after the dress arrived and passed their inspection.
Rather than arranging a straightforward return, customer service repeatedly offered partial refunds, starting at 10% and eventually reaching 50%, despite my repeated requests for the full €58.46.
After researching the retailer, I discovered other customers reporting remarkably similar experiences.
As of 9 November, I have received no refund. I am no longer willing to waste time negotiating over a simple dress return and intend to pursue formal consumer complaint channels.
My concern is the lack of transparency surrounding a retailer presenting itself as Spanish while requiring costly and complicated returns to China.
Please read other customers’ experiences and investigate the return conditions before buying from this website.