Often reaching out for customer support is less than ideal.. normally don't get a person your get a half baked AI. This company does it right.. easy routing, then when I get to an actual person they... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was contacted by Oscar to renew my service. Because I am no longer using my website I didn't need to renew. I cannot express how pleasantly surprised I was by his response when I mentioned I wi... See more
Company replied
Every time I've reached out, I've received excellent service and genuine help from Elementor. Their team is truly fantastic, they respond so quickly, and they've helped me with every question and r... See more
Company replied
What a wonderful team at Elementor. Excellent, prompt and high level support every time I make contact. Oscar is brilliant! I could not have asked for better support. I am not a web developer and... See more
Company replied
Company details
About Elementor
Written by the company
About Elementor
Empowering the Web’s Creators
THE #1 NO CODE DRAG & DROP WORDPRESS WEBSITE BUILDER POWERING OVER 17M WEBSITES WORLDWIDE, NOW WITH AI.
Whether you’re launching a side project, building a business, or showcasing your portfolio, Elementor gives you the freedom to create, design, and manage your online presence just the way you envision it.
With our powerful tools, you can customize every aspect of your site, sell products and services, and grow your brand with advanced marketing features without writing a single line of code.
At Elementor, we believe your website should reflect your unique ideas and aspirations. That’s why we’ve built a platform that lets you bring your vision to life—no matter how big or small. Your vision, your website—built with Elementor.
Our Main Features Include:
- Intuitive Drag-and-Drop Editor: Seamlessly design and customize your site with a powerful, easy-to-use Editor.
- Advanced Theme Builder: Control every part of your website, from headers and footers, single post, product, 404 pages, and more with our comprehensive theme-building capabilities.
- WooCommerce Builder: Create a fully customized online store, manage your products, cart, checkout and more, all within WordPress.
- Global Widgets: Save and reuse your design elements across multiple pages, ensuring a consistent and professional look.
- Integrated Marketing Tools: Enhance your site’s visibility and reach while creating the most converting Landing Pages, Popups, and Forms.
- Responsive Design: Ensure your website looks perfect on any device with automatic mobile optimization, or customize it further to perfectly match the experience you want to facilitate.
- AI-Powered Tools: Revolutionize the way you build websites with Elementor AI, a native AI integration. Create complete sections, original text, code, and images instantly, or reference another website to recreate its layout in your website.
- 24/7 Support: A dedicated support team ready to help you with any challenge, anytime.
Elementor eCommerce Solutions:
Elementor’s powerful eCommerce tools, seamlessly integrated with WooCommerce, empower you to sell anything, anywhere, with complete control. Manage your products, customize your store, and optimize your marketing efforts all within the Elementor interface. Whether you’re building a small online boutique or scaling a large eCommerce business, Elementor’s flexible and robust infrastructure, paired with WooCommerce, ensures your store delivers a seamless shopping experience, remains secure, and performs reliably even as your business grows.
Take Your Website to the Next Level With:
- Custom CSS: Add advanced styling and animations to make your site truly stand out.
- Global Colors and Fonts: Maintain brand consistency across your site with global settings.
- Role Manager: Delegate design tasks while maintaining control over your site’s most important settings.
- Third-Party Integrations: Seamlessly connect with popular marketing, CRM, and email tools.
Elementor Page Builder Plugin
The #1 WooCommerce Builder
Inspiration By Real Elementor Users
WordPress Hosting By Elementor
🌍 Join our Global Communities
Join a global community that helps each other achieve their goals.
- Discord Community – Topic and language-specific channels, plus Ella, an amazing AI helper, ready to assist you.
- Facebook Community – Over 150K+ members, offering support, advice, feedback, and tutorials.
- GitHub Community – Get information about releases, request features, or report a bug.
- Elementor Addons, Themes, and Kits Themes and Kits – created specifically for Elementor.
- Learn valuable insights and techniques from our YouTube Channel.
- Access our Academy and Help Center – Find guides, tutorials, and resources to answer your questions and boost creativity.
- Show your support by rating us on WordPress. Your feedback fuels our growth! 🤗
- If you have questions or need support, visit the Plugin's Forum. Elementor Pro users can get 24/7 premium support, or visit Elementor Website Builder.
Create Websites, Design Your Future
Written by the company
- Join our community of 8M+ professionals who build websites, collaborate, and grow together with the #1 web creation platform for WordPress.
Contact info
Tel Aviv, Israel
- elementor.com
4.4
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
i experienced a number of difficult…
i experienced a number of difficult problems in updating my complex 16-year-old community website hosted on Bluehost and now based on WordPress/Elementor. I have found the Elementor Helpdesk to be unfailingly helpful and expert in understanding and resolving many difficult problems. I unreservedly commend and recommend them!
23 June 2026
Unprompted review
Extremely fast and thorough support
Extremely fast and thorough support. Truly appreciate the team.
22 June 2026
Unprompted review
Reply from Elementor
Thank you so much for the wonderful feedback. We are thrilled to hear that our support team was able to help you. If you ever need anything else, we're always here to help!
Ray was so wonderful to help me get my sites up. 10 stars!!!
Ray was so wonderful to help me get my sites back up. I truly appreciate the support. So helpful and positive. I really am happy with the service. 10 stars!!!
20 June 2026
Unprompted review
Reply from Elementor
Thank you so much for your amazing feedback! We're delighted to hear that Ray was able to help get your sites back up and provide a positive support experience. We'll be sure to pass along your kind words to him. Your support means a lot to us, and we're grateful to have you as part of the Elementor community. Thank you for the 10 stars!
Great Customer Service
I have always had a great and seamless experience with Elementor in every aspect. One thing I have particularly appreciated is the live chat and customer service. The support team is always polite, helpful, patient, and professional.
Recently, I had an issue with my subscription, and as usual, everything was resolved very quickly. Special thanks to Avi and Mina for their excellent support.
18 June 2026
Reply from Elementor
Thank you for your wonderful review! We're thrilled to hear that you've consistently had a seamless experience with Elementor and that our support team has been able to assist you effectively. We'll be sure to share your kind words with Avi and Mina—they'll be delighted to know their efforts made a positive impact. We truly appreciate your support and look forward to continuing to help you.
Maricar was very helpful with some…
Maricar was very helpful with some billing enquires, they were very polite and understanding.
19 June 2026
Unprompted review
Reply from Elementor
Hi Sam! Thank you so much for the wonderful feedback. We are thrilled to hear that Maricar was able to help get you. If you ever need anything else, we're always here to help!
Wonderfully helpful!
They are so wonderfully helpful. They explained everything. It's a wonderful service that you offer.
17 June 2026
Reply from Elementor
We truly appreciate your wonderful feedback. We're delighted to hear that our support was helpful to you. Your feedback is very important to us, and we value your support.
Great experience
Great experience! The service was professional, fast, and super helpful. A special thanks to Oscar for the amazing support. Highly recommended!
17 June 2026
Reply from Elementor
Thank you so much for the wonderful review! We're thrilled to hear you had such a great experience and that Oscar was able to provide you with amazing support. We'll be sure to pass along your kind words to him. Thanks for the recommendation — it truly means a lot!
Turned a stressful mistake into a great support experience
I accidentally renewed a hosting subscription just as I was in the middle of migrating my website to another platform, and for a moment it seemed I would have to absorb a costly mistake.
What initially felt like a very stressful situation was resolved smoothly thanks to Maria’s clear communication, willingness to help, and Elementor’s exemplary customer-oriented approach throughout the process.
I truly appreciated the fact that Elementor chose to approach the situation with understanding and flexibility rather than simply applying policy.
Excellent support experience overall.
16 June 2026
Reply from Elementor
Thank you so much for sharing this! We're really glad the situation was resolved smoothly and that you felt supported throughout the process. Feedback like this means a lot to us.
DO NOT USE THIS COMPANY IF YOU WANT CUSTOMER SERVICE
Poor services, Not easy to cancel account. Strong emphasis on upgrade and renewal which you cannot cancel.
17 June 2026
Unprompted review
Reply from Elementor
Thank you for your feedback. We're sorry to hear about your experience and understand your frustration. We'd like the opportunity to help — please reach out to feedback@support.elementor.com and our team will be happy to assist you.
Maricar from Elementor support was most…
Maricar from Elementor support was most helpful. We managed to resolve the issue and our site is now running smoothly again :-)
16 June 2026
Reply from Elementor
Hi Thomas! Thank you so much for the wonderful feedback. We are thrilled to hear that Maricar was able to help get your site running smoothly again. If you ever need anything else, we're always here to help!
Do NOT buy pro
Elementor keeps forcing its own default colors no matter what I do. I clicked "Disable Default Colors & Fonts" in the settings, set my own Global Colors and Fonts, regenerated the CSS, and even switched the CSS print method to Internal Embedding — nothing works. The site reverts to Elementor's default blue every single time.
This is a brand-new, clean install: no other plugins, no imported templates, nothing. And I still can't make it use my own colors. After three hours I've gotten absolutely nowhere on something that should take two minutes.
To top it off, I just got an email that from June 3 I won't even get real support with my Pro subscription anymore — just an AI chatbot. Paying for Pro and getting this is unacceptable. Don't waste your money.
Update 17-06: Re: the response below — the promises sound great. But when I log into elementor.com with my Pro account, it tells me I have to upgrade before I can contact support. So to whoever reads this: note that they do not actually do what they promise here.
15 June 2026
Unprompted review
Reply from Elementor
Hi Damian,
I am genuinely sorry for the frustration. Spending hours troubleshooting a global color issue on a clean install is completely unacceptable, and we understand your annoyance. Since you've already tried the basic troubleshooting, kindly reach out to us so our technical team can dig deeper into your site to provide a resolution.
We also want to reassure you that we are not replacing human support with an AI chatbot for Pro users. Instead, we have now limited our human support for other plans.
We appreciate you taking the time to provide this feedback, as it helps us identify areas where we can improve both our processes and customer experience.
Update: Based on your recent comments - if you already had a paid plan with us from past ( let's say that started atleast a month ago ) you should not have had any trouble getting to our support. For checking this properly reach out to us vai: feedback@support.elementor.com
Always helpful and quick to fix a…
Always helpful and quick to fix a problem. Outstanding.
15 June 2026
Reply from Elementor
Thank you so much for the kind words! We're really glad to hear you had a great experience and found the responses helpful and professional. We appreciate you taking the time to share your feedback!
Reply from Elementor
That's lovely to hear! Thank you so much for taking the time to share your experience.
The tech help was great
The tech help was great. Getting to the tech help is a nightmare.
12 June 2026
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Your feedback is valuable and helps us continue improving our support experience.
Thank you for choosing Elementor.
Regards,
The rep made the concern very easy to…
The rep made the concern very easy to follow and fix!
12 June 2026
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Your feedback is valuable and helps us continue improving our support experience.
Thank you for choosing Elementor.
Regards,
Responsiveness and timely of the…
Responsiveness and timely of the support rendered by the Help/support Team led by Ray has managed to resolve the issues I was facing
12 June 2026
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Regards,
My problem was sorted out quickly!
11 June 2026
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Thank you for choosing Elementor.
Regards,
Quick to respond and address the issue
11 June 2026
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Thank you for choosing Elementor.
Regards,
Amazing
Amazing, excellent service. They did everything from start to finish themselves without sending me to do all sorts of things.
10 June 2026
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Thank you for choosing Elementor.
Regards,
Reply from Elementor
Hi,
Thank you for taking the time to share your feedback.
Thank you for choosing Elementor.
Regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.