Great price, very quick delivery when items are in stock. They are very good at keeping you updated regarding timescales for items when out of stock and, if they are let down by third party stockists... See more
Company replied
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Review summary
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Easy to use website a good selection of Warhammer AOS products. Items are packaged well, and have always arrived in a good condition, no squashed or dented boxes. Delivery is fast, normally next, at m... See more
Company replied
I order regularly from Element Games and enjoy fast dispatches and shipping every time. Issues are not the norm however when issues do occur they're always fast to act and happy to help. Could... See more
Company replied
I’ve been a customer of Element Games for a number of years and have always found their customer service to be excellent. A recent purchase contained some broken items, no fault of EG as the items wer... See more
Company replied
Company details
Written by the company
Customer Service team available 8am-6pm.
Element Games - Wargaming Webstore
Written by the company
- Low Prices. Same Day Dispatch. First Class Delivery.
Contact info
1st Floor, Hallam Business Centre, Hallam Street, SK2 6PT, Stockport, United Kingdom
- 0161 509 5940
- support@elementgames.co.uk
- elementgames.co.uk
4.9
Excellent
20K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service quick delivery
Excellent service quick delivery, products as listed, just miss the mint and sticker
10 April 2026
Reply from Element Games
Hey there,
Thank you so much for taking the time to leave us your review. We really appreciate it.
Kind regards,
Joe.
Ronseal of modelling
Clear pricing, stock availability and product description. Ordered no problem, quickly delivered by a reputable company that provided comprehensive tracking.
13 April 2026
Reply from Element Games
Hi there,
We really appreciate you taking the time to leave us your review. Thank you.
Kind regards,
Joe.
Reply from Element Games
Hey there,
Thank you so much for taking the time to leave us your review. We really appreciate it.
Kind regards,
Joe.
Excellent service and a speedy delivery.
13 April 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really appreciate it.
Kind regards,
Joe.
Great Service
good prices , quality items with fast well packed delivery , with a ton of products to choose from you can't go wrong , building up your loyalty diamonds gives further discounts on future purchases.
2 April 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really appreciate it.
Kind regards,
Joe.
Refunded requested for the back order…
Refunded requested for the back order that they claimed to have. Do not trust this company at all
15 April 2026
Unprompted review
Reply from Element Games
Hi there,
Thank you for taking the time to leave us your review.
I have looked into this further for you and can see that the item ordered by yourself was on backorder.
This means we do not keep stock of this item but will instead order this from our supplier when one is ordered from ourselves.
In this case, when we attempted to order this from our supplier, they informed us that they will no longer be able to provide us with any further stock which led to your order being cancelled and a refund being processed.
I apologise for any inconvenience caused by this and should you have any further questions or concerns, please don't hesitate to reach out.
We can be reach by support@elementgames.co.uk or alternatively 0161 509 5940.
Kind regards,
Joe.
Arrived on time
10 April 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really appreciate this.
Kind regards,
Joe.
Top notch service
Top notch service, next day delivery and everything was packed lovely, also included a pukka sticker and a sweet. What more can ya ask for ! Thanks guys.
10 April 2026
Reply from Element Games
Hey there,
We really appreciate you taking the time to leave us your review. Thank you so much.
Kind regards,
Joe.
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really appreciate this.
Kind regards,
Joe.
Very fast and well packaged parcel
Very fast and well packaged parcel. Very good prices and easy checkout.
10 April 2026
Reply from Element Games
Hey there,
We really appreciate you taking the time to leave us your review. Thank you so much.
Kind regards,
Joe.
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really appreciate this.
Kind regards,
Joe.
Had stock fast delivery time
10 April 2026
Reply from Element Games
Hey there,
We really appreciate you taking the time to leave us your review. Thank you so much.
Kind regards,
Joe.
Excellent service
I found it very easy to make my purchase and delivery was prompt and as expected
9 April 2026
Reply from Element Games
Hey there,
Thank you for taking the time to leave us your review. We really appreciate this.
Kind regards,
Joe.
Gold standard for Games Suppliers
I order regularly from Element Games and enjoy fast dispatches and shipping every time.
Issues are not the norm however when issues do occur they're always fast to act and happy to help.
Couldn't recommend Element Games enough!
14 April 2026
Unprompted review
Reply from Element Games
Hey there,
We really appreciate you taking the time to leave us your review. Thank you so much.
Kind regards,
Joe.
Good experience
I ordered twice. They have stock always well supplied and offers a wide variety of products. Second time I got issue cause of the French delivery service (not Element Games fault) and they have been very pro and refound me without issues. The only comment i have is: "please open a store in France !".
14 April 2026
Unprompted review
Reply from Element Games
Hey there,
Thank you so much for leaving us your review. We really appreciate it.
Great suggestion too!
Kind regards,
Joe.
Amazing and very fast delivery
Amazing and very fast delivery
Will certainly be ordering again
9 April 2026
Reply from Element Games
Hey there,
Thank you so much for taking the time to leave us your review. We really appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hi there,
Thank you for taking the time to leave us your review.
I can see that your order was placed on 09/04/2026 and dispatched out via Royal Mail the same day.
Unfortunately Royal Mail appear to have bene facing some slight delays on their side. I will contact our Royal Mail liaison in regards to this.
If you would like to reach out to us via email to support@elementgames.co.uk, we can look into this matter further for you.
Kind regards,
Joe.
Reply from Element Games
Hey there,
Thank you so much for taking the time to leave us your review.
We really appreciate it.
Kind regards,
Joe.
Reply from Element Games
Hi there,
Thank you so much for your order and feedback! We look forward to hearing from you again!
Kind regards,
Luke
Reply from Element Games
Hi there,
Thank you so much for your order and feedback! We look forward to hearing from you again!
Kind regards,
Luke
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