While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Decoration and Interior Design Store

Written by the company

Webshoppen élé living er dedikeret til at bringe orden og skønhed ind i dit hjem. Vores nøje udvalgte sortiment fokuserer på organisering og indretning med et stilrent og æstetisk touch. Hos élé living finder du alt, hvad du behøver for at skabe et harmonisk og overskueligt hjemmemiljø. Vores sortiment inkluderer et bredt udvalg af opbevaringsglas, der er perfekte til køkkenet. Disse firkantede, stabelbare glas ikke alene holder dine fødevarer friske, men gør det også nemt at finde hvad du søger i en travl hverdag. Derudover tilbyder vi elegante og praktiske kasser, der passer perfekt i både køleskabet og skufferne, hvilket giver en organiseret følelse i ethvert rum. For dem, der elsker detaljer, har vi også et udvalg af labels. Disse labels er ikke bare praktiske til at identificere indholdet i dine opbevaringsløsninger, men tilføjer en personlig og stilfuld touch til din indretning. Uanset om det er krydderier, tørvarer eller små genstande, så hjælper vores labels med at holde orden. Hos élé living er det vores mission at gøre organisering til en integreret og smuk del af din indretning. Vi håber, at du finder glæde og inspiration i vores nøje udvalgte produkter, og at vores webshop giver dig en behagelig og inspirerende shoppingoplevelse. Velkommen til vores lille univers, hvor funktionalitet møder æstetik, og hvor hver eneste detalje bidrager til hjemmets harmoni og elegance.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

440 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 23% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Dissapointing.

Ordered opbevaringsglas on December 13 and received them on December 15. Unfortunately, they were far taller than expected, so I returned them on December 16 using the enclosed exchange slip, requesting a smaller size.
After that—absolute silence. No confirmation of receipt, no update on the exchange, no communication at all. I emailed customer service on January 2 and received no response. I finally called on January 6, and they couldn’t even confirm whether my return had arrived. They promised to follow up and did so on January 7.
Their conclusion? They don’t offer exchanges—I should simply place a new order. Naturally, the item I need is now sold out. Had this been communicated from the start, I would have reordered immediately and likely already had the correct product.
So I’m left wondering what the purpose of the exchange slip is, and whether nearly a month is a reasonable response time for customer service—especially from a Denmark-based company.
The customer service representative was polite, but as a customer, I shouldn’t have to chase basic information or discover policy changes the hard way. Now I’m just waiting to see how long the refund will take.

7 January 2026
Unprompted review
élé living logo

Reply from élé living

Hi, thanks for taking the time to write. I am sorry for the confusion and the long gaps in communication. That is not the experience we aim for. We target replies within 24 hours on weekdays.

Regarding policy, we do not offer like-for-like exchanges. Returns are refunded, and the quickest way to get a different size is to place a new order. About the “exchange slip,” we do not include exchange forms in our parcels. We only include a packing list.

If anything is still missing from our side, please share your order number and, if available, the return tracking at info@eleliving.dk. I will locate your return and make sure the refund is processed. Refunds typically appear 7 to 10 banking days after we complete the check-in of the parcel. If the size you need is currently sold out, we can notify you as soon as it is back or help you choose an alternative.

Thank you for the candid feedback. We are tightening our communication so this does not happen again.

— élé living

Rated 5 out of 5 stars

Great products and customer service

I'm very pleased with the products and the customer service. Beautiful glass jars with great quality!

1 July 2024
Unprompted review
élé living logo

Reply from élé living

Thank you for your lovely review! We're delighted to hear that you're pleased with our products and customer service. We're glad you love the glass jars. We look forward to serving you again!

Show reviews in all languages. (440 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look