ElekDirect Reviews 356

Inexpensive items. Delivered on time by very pleasant folk.

Great service, delivered quickly and placed in right room. Fab fridge freezer and you can’t even see the slight marks that reduced the price massively. Would definitely recommend and buy from here again.

Ordered a new freezer a month ago- delivery was on time
The driver was very courteous and helpful
Freezer is great absolutely A**** service couldn’t be happier. Thanks elek👍

I've bought a number of items in the past from Elek Direct and the items and service have been spot on every time. Sadly, the last item I bought had to be returned because I'd made a mistake and had ordered an incompatible item - but this was no problem at all - courier collection was arranged for a day of my choosing and a full refund given straightaway. Really impressed, many thanks.

Fast delivery

Really good price for a American Beko fridge freezer.
Delivered promptly, I'd like to give the delivery team a mention Gavin & Edward who rang me once they were on their way and again when they were thirty minutes away . The fridge freezer it's self if you can cope with a few scratches but it's new not been used at all. Well worth the buy and will definitely use again.

Easy to order, photos of the actual product so you can see what defects it has.
Once we had selected the fridge freezer the order and delivered process what smooth.

Excellent product, service and delivery at an amazing price

Ordered and received with no problem. Great price. Item arrived on time with no issues at all

All good as described deliver was also good

Love this co ! Always a good price for a few scratches or dents that made no odds to performance of items. My go to for all my goods !

Really good price on Hoover fridge freezer.
Delivered promptly, the delivery team rang me twice, once first thing to confirm they were on their way and again when they were thirty minutes away. No complaints about carrying it up to my first floor flat.

Easy to order. Defects clearly shown. Well communicated delivery. Great product at good price for very minor scratch.

Best shop . Best agent.

I had a gaming monitor that unfortunately developed a fault.

I contacted Elekdirect (AO) via Email and was responded to almost immediately by a real person (Dale) not an A.I. Bot!

Dale arranged refund and collection of the faulty Monitor speedily and with no stress.

I was impressed bu his diligence.

The delivery time were also excellent - ringing me in the morning at 7 am to coniform collection before they set off,

Unlike other couriers - AO actually let you track the delivery van in real time and provide a contact number. This took the stress out of waiting in all day massively.

Collection was quick and smooth.

Contact with Dale maintained and amicable resolution to the issue resolved without fuss.

Real review - Thought i would do the team a favour as they clearly worked hard to provide a good service.

We ordered the wrong dishwasher but did not realise because it sat unpacked whilst we completed our kitchen. On Sunday 26th October we unpacked it with our installation plumber and realised our mistake.

We immediately took photos and emailed the service department. And then phoned on Monday 27th morning.

Step in the extraordinary Dale Fletcher. He asked several questions to clarify the situation, assessing the merit of our genuine mistake and agreed to exchange the machine for the one we thought we had bought.

Not only did he do that - he also worked hard to find a date to get the replacement to us fast as we had been w/o a DW for so long.

He offered generous & professional & efficient solutions to our mess-up. We could hardly believe our good fortune.

Dale was superb.

But we also think perhaps his response is the culture of the company? - that the ELekDirect/AO commitment to the customer is important to them?

You dont feel that often these days.

SO!

If you are planning to buy any white goods - buy them from ELEK DIRECT & AO - if you genuinely mess up you'll be looked after by someone who cares.

I hadn’t heard of Elek Direct before I started looking for a TV mount. They happened to be selling exactly what I needed for about £30 less than other retailers, simply because the box was damaged and the mount had a few minor scratches. Apart from that, everything appeared to be included.
When the item arrived, I checked it over and then put it away until I was ready to install it. That’s when I noticed a few screws were missing. I emailed Elek Direct after 8 p.m., expecting I’d probably need to call them the next day.
To my surprise, by 10 a.m. the next morning, Dale from Elek Direct had already replied, apologised for the issue, and offered two options: they could arrange a collection and full refund, or provide a partial refund so I could source the missing screws myself.
I chose the partial refund since I didn’t want the hassle of repacking or finding a new mount. I expected it to take a few days, but the money was in my account within half an hour!
Thanks to Dale Fletcher for the quick response and for turning a small problem into a really positive experience.

I would certainly recommend Elek Direct and will use them again

Excellent customer service and quick replies to any query I had about my order

Dales Fletcher customer sales and service advisor was especially good

Excellent customer service and a great delivery service would encourage me to use them again.

Dale Fletcher walked me through every step of a warranty procedure, he was supremely knowledgable and efficient when presented with my lack of knowledge. Cannot recommend him enough. Top drawer assistance and advice.