Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
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Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Reply from Elegatto
Your kind words made our day, Jaturong! We're thrilled you're loving your purchase. Thanks for supporting our small business. It means the world to us!
Great Client Service & Products
I exchanged the 1st item due to size despite being a beautiful piece. I received the incorrect replacement... They corrected in < 24 hours and allowed me to keep the incorrectly sent item. They have an amazing client service culture on top of amazing pieces. Win - Win
15 October 2025
Reply from Elegatto
Thank you so much for taking the time to share your experience, Jeb! Feedback like this truly makes our day! We're thrilled you love your pieces and that our team could quickly resolve the issue. We can't wait to see how you style your new favorites!
Despite my sizing error and the normal…
Despite my sizing error and the normal return policy, I was allowed to exchange my purchase for the correct size.
7 October 2025
Reply from Elegatto
We’re so glad we could help with your exchange, Eric! We always want to make sure you’re completely happy with your purchase—even if it means bending the rules a little.
Enjoy your new bracelet in the perfect size, and thank you for supporting our small business! We hope to see you again soon.
Perfect service and quick delivery.
16 October 2025
Reply from Elegatto
We’re so pleased to hear you had a great experience with our service and delivery, Magnus! Providing efficient and seamless support is our priority, and your feedback lets us know we’re on the right track.
We truly appreciate you taking the time to share your thoughts and hope to serve you again soon.
Reply from Elegatto
We’re so happy to hear you’re enjoying your purchase, Genevieve! It’s always rewarding to know when our products exceed expectations.
Your support means everything to us, and we hope this piece brings you joy every time you use it. If there’s ever anything else we can do for you, don’t hesitate to reach out.
The size was too small.
16 October 2025
Reply from Elegatto
We’re sorry to hear the bracelet didn’t fit as expected. We’d be happy to help you exchange it for the correct size. To get started, simply visit our Returns Center to initiate an exchange. Thank you for allowing us to make this right. If you need any assistance, don’t hesitate to contact our customer support.
Reply from Elegatto
Thank you for taking the time to share your positive experience with our Cuban Chain Bracelet. We're happy that it met your expectations and that you're enjoying its elegant design.
Your satisfaction is what drives us to continue crafting quality pieces, and we're so pleased this one has found a happy home with you. Should you ever need anything else or have questions about our collections, please don't hesitate to reach out.
Beautiful work and great detail design…
Beautiful work and great detail design and style. I will definitely come back for new collection soon.
6 October 2025
Reply from Elegatto
Hi Kan! We’re so pleased to hear you appreciate the design and craftsmanship of your piece. It’s great to know the details stood out to you. Creating beautiful, stylish pieces is what we’re passionate about, and feedback like yours motivates us to keep doing our best work.
We look forward to welcoming you back for our upcoming collections. We’d love for you to be among the first to explore what’s new. Thank you for your continuous support!
Terrible bracelet
Terrible bracelet. Some nerve charging that price. Got a large and couldn’t even get it around my wrist and I know my wrist size. Finally, try to put the bracelet on alone. Not an easy task. Literally going to throw it away
13 October 2025
Reply from Elegatto
We're truly sorry to hear about your experience with our bracelet, James. After reviewing your order, we can confirm you purchased a Medium size. We understand sizing can sometimes be tricky, and we'd love to make this right for you.
If you'd like, you can easily initiate an exchange for a different size through our Returns Center. Our team will be happy to guide you through the process to ensure you get the perfect fit.
We appreciate your feedback and hope to have another opportunity to provide you with a better experience.
Love Elegatto Bracelets
This was my second bracelet purchase and the quality of both were more than expected. I will buy again.
15 October 2025
Reply from Elegatto
Hi Stephen! We’re so grateful to hear that your second Elegatto bracelet has exceeded your expectations, just like the first! Knowing that our quality continues to impress you is the highest compliment we could receive.
As a valued customer, your loyalty inspires us to keep crafting pieces worthy of your collection. We can’t wait to see which design you choose next!
If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Great customer care and professional…
Great customer care and professional would recommend to purchase from this vendor
15 October 2025
Reply from Elegatto
We truly appreciate you taking the time to share your positive experience with our customer care team, Jacob. It’s great to hear that you found our service professional and that you’d recommend us to others. That means the world to us!
Your trust and satisfaction are what drive us to keep improving, and we’re so grateful to have you as part of the Elegatto community. If there’s ever anything else we can do for you, don’t hesitate to reach out.
Thanks again for your kind words and support. We look forward to serving you again soon!
I had some issues with my bracelet and…
I had some issues with my bracelet and called into the support line and I must say, it was one of the best experiences I have ever had with customer support. I had some issues with my bracelet and instead of questioning me they just apologized and made sure I had a replacement right away. 5 stars on that .
15 October 2025
Reply from Elegatto
We’re so grateful for your thoughtful review, Kris! We believe great customer service starts with trust, and we’re glad our team could provide you with a seamless resolution for your bracelet.
Your 5-star rating means the world to us. If there’s ever anything else we can do to keep that positive experience going, don’t hesitate to reach out.
Thanks for letting us turn a hiccup into a highlight. We can’t wait to see you styling your replacement!
Stylish, well made products
Easy navigable website. Good sizing instructions. Fast processing. Stylish, well made products, nicely packaged and the extra screw pin for the bracelets is a nice bonus.
15 October 2025
Reply from Elegatto
Hi Jude! We’re absolutely thrilled to hear you’re enjoying our products. It’s awesome to know our website was easy to navigate, the sizing instructions were helpful, and your order was processed quickly.
We’re especially glad you appreciated the thoughtful packaging and the extra screw pin. Reviews like yours motivate us to keep delivering the same great experience.
Thank you for taking the time to share your kind words. We can’t wait to serve you again soon!
Great products
Great products! Have made multiple purchases.
Delivery was great. I was notified in a timely manner.
15 October 2025
Reply from Elegatto
We truly appreciate you taking the time to share your positive experience with us, Jose! It's wonderful to hear that you're enjoying our products and that our delivery notifications kept you well-informed throughout the process.
As a loyal customer who's made multiple purchases, your support means everything to us. We're committed to maintaining this standard for you and can't wait to serve you again soon!
If there's ever anything we can do to make your experience even better, please don't hesitate to let us know.
Beautiful products
14 October 2025
Reply from Elegatto
We're so happy to hear you're enjoying our products, Ricardo! It means the world to us that you took the time to share your positive experience. Your satisfaction is what drives us to continue creating pieces we hope you'll love. If there's ever anything we can do to make your experience even better, please don't hesitate to reach out.
Thanks again for being part of our story.
Nice product
Very happy with my Helix Vintage bracelet. The size guide on the site was accurate. The bracelet itself is robust and looks great. I also appreciate the spare screw and that the shackle and screw are made from 316L stainless steel. Nice product.
22 October 2025
Unprompted review
Reply from Elegatto
Hi Kieran! We’re absolutely delighted to hear how much you’re enjoying your Helix Vintage bracelet! It’s fantastic that our size guide worked perfectly for you. Your attention to detail and kind words truly mean the world to us. We hope it brings you joy every time you wear it!
Reply from Elegatto
Thank you for sharing your feedback, Luc. We’re sorry to hear that the product did not meet your expectations. If you’d like, you can return the item for a replacement or store credit. To initiate the process, please visit our returns page and follow the instructions.
We appreciate your honesty and hope to have the opportunity to provide you with a better experience in the future.
Reply from Elegatto
We're so happy to hear you're enjoying your Pelagus Aegean Blue bracelet, Peter. Thank you for taking the time to share your feedback! It means a lot to us.
If there's ever anything else we can do for you, don't hesitate to reach out. Wishing you many great moments with your new bracelet!
Poor quality. Broke in 6 days.communications. UPDATE: Replaced with a new one
I received the bracelet but, it broke after just 6 days. Poor quality where the strings attach to the clasp. I would not recommend this
UPDATE: I'm happy to report that Elegatto replaced the broken bracelet. Good follow-up and communications.
4 October 2025
Reply from Elegatto
Thank you for sharing your feedback, Mark. We sincerely apologize that your bracelet didn’t meet our quality standards. That’s certainly not the experience we want for our customers, and we truly appreciate you bringing this to our attention.
We’d like to make this right for you. Please contact our customer support team, and they’ll be happy to arrange a replacement for you.
Your satisfaction is important to us, and we hope to have the opportunity to restore your confidence in our products.
Great logistic envolving purchase!
Great logistic envolving purchase!
Very nice bracelet!
15 October 2025
Reply from Elegatto
We're so happy to hear you had a great experience with your purchase and that you're loving your bracelet! Your feedback means a lot to us, Gustavo.
If there's ever anything else we can do for you, don't hesitate to reach out. Enjoy your new bracelet!
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