Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
Company replied
Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.7
Average
441 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response easy and quick returns…
Quick response easy and quick returns for exchange
15 October 2025
Reply from Elegatto
We’re so glad to hear that you had a smooth experience with our exchange process, Christian! We aim to make returns quick and easy, so your feedback truly means a lot to us.
We appreciate your support and hope you love your new bracelet!
Reply from Elegatto
We’re so happy to hear you’re enjoying your Signature Gold bracelet, Jerry! Your satisfaction is our top priority, and we truly appreciate you taking the time to share your experience. If you ever need anything else, don’t hesitate to reach out. We’d love to help again!
Oder I placed and they did not help me…
Oder I placed and they did not help me knowing the size was not as detailed
15 October 2025
Reply from Elegatto
Thank you for your feedback, Souheil. It appears that you started a return and used your own label, which is why a return label was not issued through our portal.
You are welcome to return the item to us, and we would be happy to assist with an exchange or help you find the right size. Please let us know if you need any further guidance or support with the return process.
We appreciate your understanding and look forward to resolving this for you.
Reply from Elegatto
Thank you so much for your feedback, William! It means a lot to us that you took the time to share your experience. If there’s ever anything else we can do for you, don’t hesitate to reach out. We’d be honored to assist you again in the future!
Appalling delivery company
At this point in time I still have not received the item I ordered.
The delivery company cainiao is appalling. They pretend no one was there to receive the parcel. There is a caretaker and a bell to call him. It is impossible to contact cainao despite sending several mails.
I am very disappointed .
20 October 2025
Reply from Elegatto
Thank you for sharing your feedback with us. We’ve reviewed your order and can confirm that it was shipped via standard delivery, which takes some time due to potential carrier delays and customs processing. The final delivery is handled by your local postal service, which, according to our records, completed the delivery today.
We understand your frustration with the process, and we sincerely apologize for any inconvenience caused. Unfortunately, once the package is transferred to the local carrier, we have no control over their delivery schedules or procedures.
If you encountered any issues with the delivered package or have further concerns, please don’t hesitate to contact our customer support team directly. We’re here to help resolve any problems and ensure your satisfaction. Thank you for your patience and understanding.
Reply from Elegatto
We truly appreciate you taking the time to share your feedback, Alan! It means the world to us. We’re glad that you’re happy with the quality of our products and that you’ve chosen to return to us time and again.
Loyal customers like you are the heart of our business, and we’re committed to continuing to earn your trust with every purchase. Thank you for being such an important part of our community!
Reply from Elegatto
We sincerely appreciate you taking the time to share your experience, Arthur. It’s wonderful to hear that our team’s courtesy, promptness, and professionalism met your expectations. This is exactly the standard we strive to maintain with every customer interaction.
Your recognition means a great deal to us, and we look forward to the opportunity to serve you again with the same level of dedication.
Reply from Elegatto
Thank you for taking the time to share your feedback, Federico! We truly appreciate it! We’re delighted to hear you’re happy with your purchase and had a positive experience with our customer service team.
Providing excellent products and service is our top priority, and reviews like yours motivate us to keep striving for the best. We look forward to serving you again in the future!
Great product and quick delivery
Great product and quick delivery to my home. I will definitely make another purchase. Thank you
29 October 2025
Reply from Elegatto
We’re so pleased to hear you’re happy with your purchase and our delivery service, Clint. Positive feedback like yours motivates our team to keep delivering great service.
Thank you for taking the time to share your experience! We truly appreciate it. We look forward to serving you again on your next order!
I haven’t received the order to give…
I haven’t received the order to give you a review!
15 October 2025
Reply from Elegatto
Thank you for taking the time to share your feedback, Sakina. We sincerely apologize; the review invitation was sent to you prematurely due to an error on our end. Your order is still on its way, and we’d never want to ask for feedback before you’ve had a chance to receive it.
Once your order arrives, we’d truly appreciate it if you could update your review with your honest thoughts. Your experience means everything to us, and we want to ensure it’s based on the actual product and service.
If you have any questions about your order in the meantime, please don’t hesitate to reach out. Thanks for your understanding!
The size guide is not correct
The size guide is not correct, I made the order depending on it and I got a wrong size, to return the order back or exchange it. I have to bear the shipping charge which is higher than the product itself as I'm outside US.
21 October 2025
Reply from Elegatto
Thank you for your feedback. We’re sorry to hear about the sizing issue you experienced. We want to help resolve this for you.
Please contact our support team, and they’ll be happy to assist you further with your return or exchange.
We appreciate your patience and hope to make this right for you.
I was surprised with product quality
I was surprised with product quality. I ordered Argos bracelet, it really looks cool. Love it!
The only downside is putting in and removing the lock.
20 October 2025
Reply from Elegatto
Thank you so much for your kind words about the Argos Steel Link bracelet, James. We’re happy to hear you love its design!
We appreciate your honest feedback about the locking mechanism as well. Your input helps us improve. In the meantime, please reach out to our customer support team if you need any assistance on how to wear it. Thanks again for choosing us!
misleading delivery information
I was sent a notification through email and text that my order was delivered, when in fact it's NOT! I call this misinformation.
24 October 2025
Reply from Elegatto
We sincerely apologize for the confusion regarding your order status, Ranel. According to our records, USPS marked your package as delivered, which triggered the notification you received. Occasionally, carriers may scan packages as delivered a bit early while they’re still in transit.
We recommend waiting a few more days to see if your order arrives. In the meantime, we’ve sent you an email to follow up—please check your inbox and reply there if you still haven’t received your package or need further assistance. We’re happy to help resolve this for you.
Thank you for your patience and understanding.
I have ordered 5 bracelets from ya'll
I have ordered 5 bracelets from ya'll. I like the fact that you can get a size. You get your order pretty fast too. The quality of the bracelets are very good. I'm sure I will order more at some point.
21 October 2025
Reply from Elegatto
Thank you for being a valued customer and for sharing your positive experience, Amy! We're delighted to hear you've been pleased with your bracelets and that our sizing options have worked well for you. It's gratifying to know you've noticed both the quality of our craftsmanship and our efficient shipping process. Customer satisfaction like yours is what motivates our team every day. We're honored by your loyalty and look forward to serving you again whenever you're ready for your next piece. Wishing you many happy moments wearing your bracelets!
Great company and customer service
I had a bracelet that broke not long after receiving it. I contacted customer service and sent a picture of the item. They responded quickly and gave me a store credit which converted the cost of the original item. I ordered something a little different this time but it covered it completely. Very professional service and well appreciated
24 October 2025
Reply from Elegatto
Thank you for taking the time to share your experience with us, Robert! We sincerely appreciate your understanding regarding the bracelet issue and are delighted we could provide a satisfactory resolution. It's wonderful to hear that our team handled your situation professionally. Your patience and kindness throughout the process mean the world to us, and we're truly grateful for customers like you. We hope your replacement item brings you joy for years to come!
It is taking forever for the products…
It is taking forever for the products to arrive and have no tracking number working. So Inpaid and have no clue where my products are
28 October 2025
Reply from Elegatto
We sincerely apologize for the delay and any frustration this has caused, Panos. Your order was shipped out on time, but as it’s an international shipment sent via standard shipping, delivery times can vary due to carrier processing or customs clearance. Unfortunately, tracking updates may also be limited during transit.
We understand how important it is to receive your order, and we’d be happy to look into this further for you. Please contact our Customer Support team directly, and we’ll do our best to assist you.
Thank you for your patience and understanding.
Reply from Elegatto
Thank you for your feedback, Ole-Petter! We're glad you found our shipping information clear and helpful. Providing transparent communication about delivery timelines is important to us, so we truly appreciate you noticing this effort. If you ever have any questions about an order's status, our customer service team is always happy to help. We appreciate you choosing us for your purchase!
Easy to navigate the web site and…
Easy to navigate the web site and purchase process was nice
22 October 2025
Reply from Elegatto
Thank you for your wonderful feedback, Mohamed! We're ladyou found our website easy to navigate and enjoyed the purchase process. Creating a seamless shopping experience is so important to us, and it's incredibly rewarding to know we've succeeded. We truly appreciate you taking the time to share your experience and for choosing us for your purchase. Looking forward to your next purchase!
Reply from Elegatto
Thank you so much for taking the time to share your experience, Sam! We're thrilled that your order arrived on time and that you're happy with your purchase. Customer satisfaction is our top priority, and feedback like yours motivates our team to keep delivering great products and service.
We truly appreciate you choosing us and hope to serve you again soon!
The product is of inferior quality not…
The product is of inferior quality not like those shown online. I will never buy again.
20 October 2025
Reply from Elegatto
We’re sorry to hear about your experience, Chang. We take your feedback seriously. To help resolve this, please contact our Customer Support team directly. We’d be happy to assist you further. Thank you for allowing us to make this right.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.