Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
Company replied
I recently purchased 3 bracelets, I love them. Reasonably quick arrival given Christmas and public holidays. Excellent quality, great materials and they look good, haven’t taken them off! L... See more
Company replied
Company details
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
448 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
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Your response team for complaint are…
Your response team for complaint are really delayed and my early request for cancelation on double order went to a deaf ears.
2 February 2026
Reply from Elegatto
Hi Jose! Thank you for sharing your feedback, and please accept our sincere apologies for the frustration this has caused.
To clarify the delay, our support team is offline on weekends. Since your cancellation request was sent on a Saturday, we were unfortunately unable to process it before our warehouse fulfilled the order.
Once an order has been processed, we are unable to cancel it. However, you are more than welcome to return the duplicate items through our Return Center once they arrive.
We appreciate your patience, and please let us know if you need any further assistance.
Great service
Great service! They constantly keep you updated and make sure your parcel is delivered properly, which I really appreciate.
2 February 2026
Reply from Elegatto
Thank you so much for the 5-star review, Bushra! We’re happy to hear that you appreciated the communication. We know how important it is to stay in the loop while waiting for a parcel, so we make it a priority to provide consistent updates until it's safely in your hands.
We truly value your support and look forward to your next order with us!
Reply from Elegatto
Thank you so much for the 5-star review, Roman! We’re glad to hear that you found the ordering process easy and the communication clear. Providing a seamless and responsible shopping experience—from the first click to the quick shipment—is always our goal.
We truly appreciate your support and look forward to your next order!
Elegant 🥰
Elegatto bracelet is very stylish perfect fit on my wrist and you can wear it on any occasion. Love it 🥰
2 February 2026
Reply from Elegatto
Thank you so much for the lovely review, Rain! We're thrilled to hear that your Elegatto bracelet is a perfect fit and that you're enjoying its versatility. We designed our pieces to transition seamlessly from casual to formal wear, so it's wonderful to know it has become a staple for any occasion!
We truly appreciate your support and look forward to your next order. ♥️
Have had great service from this…
Have had great service from this company. Bough a bracelet which was too small and could not find my email receipt. They asked me to send it back and have exchanged it for another size. They kept in touch with me through out the process. So pleased with the service I received 😁
6 January 2026
Unprompted review
Reply from Elegatto
Thank you so much for the 5-star review, Pauline! We are so glad we could help you with your exchange. We know how important a perfect fit is, and our team always aims to make the process as smooth and transparent as possible through consistent updates.
It was a pleasure assisting you, and we hope you enjoy wearing your new bracelet!
Not that interested in Customer Service
This was the 2nd item I ordered from Elegatto as I had been impressed with the 1st order. The 2nd order arrived and it had imprefections in the finish. I sent an email to their support email address and heard nothing. I would expect much more from a company clearly pitching to the premium end of the market. Upon reflection I shouldn't have expected anything less, as that's all I got. My recommendation is look at other options.
12 January 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, Rupert, and please accept our sincere apologies for the delay in our response.
We always aim to address all inquiries within 24–48 hours; however, during periods of high inquiry volume, it can occasionally take us a little longer to get back to everyone. We understand that as a premium brand, our communication should reflect that standard, and we regret that we missed the mark initially.
We are glad to see that a member of our team has since been in touch and resolved the issue with your order. We appreciate your patience and your continued support of Elegatto, and we will work hard to ensure your next experience is seamless from start to finish.
Neverending spam!!
Neverending spam!!! I bought an item from them some time ago and I deeply regret it. While the product was unremarkable but as advertised, I signed up to the newsletter. I then unsubscribed from said newsletter. I kept on receiving their spam despite being unsubscribed, so I aksed to be removed from their database. This never happened. I asked them some 4 times now, and I keep receiving their spam. I'm going to ask one more time, then I'm going to report them to the GDPR authority. This is insane!
EDIT: the email was easy enough to dispose, as I could just block it, but I keep getting SMSs from a number that I cannot block.
11 January 2026
Unprompted review
Reply from Elegatto
We sincerely apologize for the frustration and the persistent emails you’ve received, Gabby. This is certainly not the experience we want for our customers, and we take your privacy and unsubscribe requests very seriously.
Please be assured that we are looking into this immediately. While an unsubscribe request is usually processed instantly, technical sync issues between our database and email platform can occasionally cause a delay. We want to ensure your data is completely removed and that no further marketing communications are sent to you.
We value your privacy and appreciate you bringing this to our attention so we can fix it once and for all. If you receive even one more email after this, please reach out to us directly so we can escalate this to our technical team.
My experience with the company
I ordered a bracelet and and I put it on and started wearing it well within 1 week, the screw came undone. And it fell off down my sleeve. Luckily enough, I was able to retrieve it. Put it back on well that lasted about 3 days. It fell back off, and I have no idea where it went. I told them about it. They gave me a gift card for 20 bucks. So I went and ordered a bracelet. And then I found out it was out of stock. Now if you look at most of their ADS, it says it before you order it. So you don't order that this one didn't have that on there. So I write them and tell them about it, and They apologized and told me to if I wanted to order another one. And I had to get back to them and tell them I had a discount with the first one. Well, then they gave me a discount of $5. The original one was for $20. Now they gave me 1 for $5. So now they've screwed me out of all that money and insulted me. I think their quality is terrible. And I would really be careful buying one of their bracelets. I won't buy one, and they're just not what they say. They are they advertise and being able to beware every day. And now you can't, you can't wear them every day. You might be able to wear them out 1 day. Day and bring it bring it home and take it off.But you can't wear it every day
10 January 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, James, and we sincerely apologize for the frustration you’ve experienced with the quality of your bracelet and the subsequent support process.
We design our pieces for daily wear, and it is disappointing to hear that the screw closure on your original item did not meet our standards. We also regret the confusion regarding stock availability and the discount codes. To clarify, our records show that the $24 gift card sent to you was successfully applied to your most recent order; however, we understand that the additional $5 discount may have caused further confusion during the reordering process.
We want to ensure you are completely satisfied with the outcome. Please reach out to our support team directly at support@elegatto.com so we can review your account, address your concerns regarding the product's durability, and make this right for you.
Just Say No to Elegatto!
Elegatto.com was having a sale so I purchased 3 products. I emailed them because my order still said processing for over a week. I get an email saying we're so sorry bla bla bla they don't have 2 of the 3 items in stock & they were trying to get me to buy something else and I refused. Isn't it illegal to advertise something that you don't have and taking money for it online?
They held my money for almost 2 weeks and sent the refund a couple of days later, I think this is some kind of a bait and switch situation to get me to buy products at regular prices and remove my discount. The communication (if you want to call it that) was terrible durning this time. Just don't do business with this company. A few days layer they send me a email flyer which I can not unsubscribe from. If I get any more I'd need help fixing this. Just don't buy from them so you don't have to go through what I did!
24 December 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Michael, and we sincerely apologize for the frustration caused by the stock issues and the delay in communication.
We want to clarify that we never intend to mislead our customers. Due to high demand during our sale, our system unfortunately did not update the stock levels in real-time, leading to the overselling of certain items. When this happens, we offer alternatives or immediate refunds. Regarding your refund, please note that while we process the transaction on our end immediately, it can take 3–5 business days for the funds to appear in your account due to processing times at the bank and payment processor level.
We also take your concerns about our emails seriously. If you are having trouble unsubscribing, please contact our support team directly so we can manually remove your email from our database and ensure you receive no further marketing.
We appreciate your patience and regret that we fell short of your expectations during this sale.
Excellent Bracelet and Service
My Bracelet looks amazing and fits perfectly. Shipping to Canada was unbelievably fast and at a reasonable cost.
8 January 2026
Reply from Elegatto
Thank you so much for the 5-star review, Paul! We’re so glad to hear that your bracelet looks amazing and fits you perfectly. We take great pride in our international logistics, so it’s wonderful to know that your order reached you in Canada quickly and at a great value.
We truly appreciate your support and look forward to your next order with us!
Great response the customer service great…
Appreciate the customer service great response
2 January 2026
Love the Product
Delivery was good and the product is beautiful. Very satisfied. Very classy packaging as well. Thank you.
2 January 2026
Reply from Elegatto
Thank you so much for the review, Wayne! We're very happy to hear that you had a positive experience with our team. We strive to provide clear and helpful communication to all of our customers, so your appreciation means a lot to us.
We truly value your support and look forward to assisting you again in the future!
I ordered a bracelet with expedited…
I ordered a bracelet with expedited shipping on 12/20. On 12/22 I received an email saying my ordered had been shipped and I would get tracking info in the next 24-48 business hours (whatever that means? 2 days or 3-6 days?)
When I clicked on the lock to tracking the usps site says tracking not available. I have reached out to customer service via email 3 times. On 12/38 I did receive a response saying that my claim would be “elevated to the fulfillment department”. It’s is 1/6 and I have had no further responses from Elegatto despite two additional emails from me. I have called the number that I listed and called some random person in Seattle Washington!! Not sure why I paid for expedidite shipping if over two weeks later I still do t have the order and no one from the company is responding to me. Very frustrated
20 December 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Amanda, and please accept our sincerest apologies for the frustration and lack of clear communication you experienced.
We understand how disappointing it is to pay for expedited shipping and face such significant delays. Your order was unfortunately impacted by the high volume of our holiday rush, which led to processing times that fell outside our usual standards. We also want to clarify that Elegatto provides support exclusively via email, and we regret any confusion regarding the phone number you dialed, as it is not an official line for our customer service.
We are glad to see that a member of our team has since been in touch and that the issue has been fully resolved. We are working hard to improve our fulfillment and response times to ensure this doesn't happen again, especially during peak seasons.
We appreciate your patience and for giving us the chance to make this right.
Disappointed After the Hype
Disappointed After the Hype
I purchased two men’s bracelets as Christmas gifts, and while the advertising was impressive—stylish photos, sleek branding, and promises of quality—the actual product didn’t live up to the hype.
The bracelets looked nice at first glance, but the materials felt cheap and flimsy in hand. Even more frustrating, they’re nearly impossible to put on without help. It took two people just to secure them, which makes them impractical for everyday wear.
I really wanted to love these, but unfortunately, the quality and functionality just weren’t there.
24 December 2025
Unprompted review
Reply from Elegatto
Thank you for your honest feedback, Tina. We are sorry to hear that your experience with our bracelets didn't live up to the expectations set by our advertising.
We strive to balance style with durability, and we regret that the materials felt lighter than you anticipated. Regarding the difficulty with the clasps, we understand that some of our more secure designs can take a moment to get used to. We often suggest resting the wrist on a flat surface while securing the clasp to make it easier to put on by yourself.
We want you to feel confident in your purchase. If you feel the items are not a good fit for your needs, please reach out to our support team at support@elegatto.com. We would be happy to discuss an exchange for a different style or provide assistance with a return.
Disappointed
Disappointed, asked partner for bracket from this company weeks ago, ordered weeks ago. Still no sign, sent emails, nothing. Never buying off FB ads again. Scammers in my humble opinion.
3 January 2026
Unprompted review
Reply from Elegatto
Thank you for your feedback, David, and please accept our sincere apologies for the frustration caused by the delay in our communication. We can assure you that we are not a scam, but we understand how a lack of updates can lead to that concern.
We aim to respond to all customer inquiries within 24 to 48 business hours; however, during peak seasons and high-volume periods, it can take our team a bit longer to catch up. If you do not see a response from us within that timeframe, we highly recommend checking your Spam or Junk folders, as our emails can sometimes be filtered there by mistake.
We have looked into your account and are happy to see that your order has now been delivered. If there is anything else you need, please don't hesitate to reach back out to us.
Great customer service experience
Great customer service experience. During the holidays there was a shipping snafu and the team jumped right in and fixed the issue and rushed to replace the bracelet I ordered. Extremely happy
27 December 2025
Unprompted review
Reply from Elegatto
Thank you so much for the 5-star review, Ivy! We're very happy to hear that our team was able to step in and resolve that shipping issue for you quickly. We know how important holiday gifts are, and we’re glad we could get your replacement bracelet rushed out to you in time.
It was a pleasure assisting you, and we truly appreciate your kind words and support!
Great products
2 January 2026
Go on, treat yourself!
I recently purchased 3 bracelets, I love them.
Reasonably quick arrival given Christmas and public holidays.
Excellent quality, great materials and they look good, haven’t taken them off!
Likes them so much I ordered more.
Well worth the investment.
2 January 2026
Reply from Elegatto
Thank you so much for the review, CJ! We're very happy to hear that you are enjoying our products. We take great pride in our designs and the quality of our materials, so it is wonderful to see that reflected in your experience.
We look forward to seeing you again soon!
Elegatto is the Grinch who stole my…
Elegatto is the Grinch who stole my husband’s Christmas!!
Non existent service. Tracking link said it was delivered but I never received it. I’ve sent 3 emails with no response ( there is no phone # posted anywhere) only an automated email that says to file complaint with USPS. There was plenty of time to ship a replacement out in time for Christmas if they had been responsive, but now my husband will not get a gift. Bah humbug. If there were zero stars on the review I’d choose that, but 1 was the lowest.
20 December 2025
Unprompted review
Reply from Elegatto
Thank you for your feedback, Sally, and please accept our sincerest apologies for the frustration this has caused. We are truly sorry that we missed the mark on making your husband’s Christmas special.
We understand how stressful a missing delivery can be. To clarify our response time, we typically aim to reply to all inquiries within 24–48 business hours; however, our team was offline for the holidays to allow our staff time with their families, which resulted in a delay in getting back to you. We also want to confirm that we provide support exclusively via email to ensure every case is documented and tracked correctly.
Our records show that a member of our team reached out to offer a replacement for your missing package, but we have not yet received a response from you. We would love to get that replacement shipped out immediately to ensure your husband receives his gift.
Please check your Spam or Junk folders for our message, or reach back out to us at support@elegatto.com so we can finalize this for you right away.
Reply from Elegatto
Thank you so much for the 5-star review, Greg! We're very happy to hear that you love your new bracelet. We take great pride in our craftsmanship and design, so it is wonderful to know that we hit the mark for you.
We look forward to having you shop with us again soon!
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