I've had a lot of fun so far at this casino website! I think it's really cool all the different discounts and free spins and cool offers they seem to always have available. Also the selection of game... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Iris stayed with me throughout the entire process of making my deposit. It took a while to get it done because things on my end but she was so amazingly sweet and patient with me. She even remained in... See more
Company replied
I love Elegant platform, awesome free no deposit bonus as well as great service workers , today Iris was a big help supporting me I love when workers help because the care and not because it's a job..... See more
Company replied
My experience was great because all the times I've ever needed to reach out to customer care, I have not had to wait to be assisted. And every single time I've gotten the help needed and some. Than... See more
Company replied
Company details
Written by the company
Welcome to ElegantSpins, where the thrill of the game meets a commitment to excellence. ElegantSpins is not just another online casino – we are a team of passionate gaming enthusiasts dedicated to delivering an unparalleled gaming experience!
Contact info
United Kingdom
- support@elegantspins.com
- elegantspins.com
4.1
Great
710 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was great the lady was very helpful…
It was great the lady was very helpful and nice I like her a lot
11 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your kind feedback.
We’re very pleased to hear that you had a positive experience and that our team member was helpful and professional in assisting you. Delivering courteous and attentive service is very important to us, and your comments are truly appreciated.
Best online casino I've ever played
I really like the elegantspins the online casino they are more generous with their free spins than any other casino I've ever played and their customer service is excellent
10 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your wonderful feedback! We’re thrilled you’re enjoying our generous free spins and excellent customer service. 🎰
We truly appreciate your support and look forward to bringing you even more fun and rewards!
Elegantspins is a great place to play
Elegantspins is a great place to play. The customer service is quick and fast resolving any issues that i had. I constantly receive emails with free spins and other bonuses. I highly recommend Elegantspins to anyone.
10 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
We’re delighted to hear that you’re enjoying your time at ElegantSpins and that our support team has been quick and helpful whenever you needed assistance. It’s also great to know you’re loving the free spins and bonus emails — we work hard to keep the excitement going! 🎰
We truly appreciate your support and look forward to bringing you even more fun and rewards! 🌟
Extreme great site with so many bonus…
Extreme great site with so many bonus options. I have just started playing for about 5 months now and I have cashed out the staff are friendly and quick to solve problems as well.
9 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for sharing your experience! We’re so glad you’re enjoying the variety of bonuses and that our team has been friendly and quick to help.
Congrats on your cashout — we look forward to bringing you even more wins and great moments! 🎰🎉
Verry good casino i like it🙂
9 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We’re really happy to hear you’re enjoying the casino.
We appreciate your support and can’t wait to bring you even more fun and exciting games! 🎰
awesome customer service
9 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the kind words! We’re thrilled to hear you had an awesome experience with our customer service.
Our team is always here to help and make your time with us enjoyable! 🎰🌟
Great customer service really was…
Great customer service really was impressed on how fast they got back to me (the assistant)
8 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much for your kind words! We’re really glad you were impressed with how quickly our team got back to you. Providing fast and helpful support is always our priority, and we truly appreciate your feedback!
this is a fantastic app and a lot of…
this is a fantastic app and a lot of fun. support is very helpful
8 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the great feedback! We’re thrilled to hear you’re enjoying the app and having fun. Our support team is always happy to help, and we truly appreciate your kind words.
Amazing personal service....
Amazing personal service..... super nice ladies. I will spend extra money here just because of the sweet ladies.
7 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our team. Providing respectful, friendly, and professional service is very important to us, and your kind words truly mean a lot!
Bad experience
Bad experience . Don’t recommend. Fake promos , Mascot games are funny because you open a bonus and the wins are miserable
7 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your feedback.
We’d like to gently clarify that all of our promotions are genuine. All promotion details, including terms, conditions, and wagering requirements, are clearly mentioned on our website for full transparency.
Game outcomes are generated by certified systems and are completely random, ensuring fair play at all times so outcomes can vary from session to session.
We understand that bonus rounds don’t always result in high wins, which can be disappointing, but this is part of normal gameplay. If you’d like, our support team would be happy to review your experience in more detail and assist you further.
They are always quick to answer any…
They are always quick to answer any questions or concerns. They also provide plenty of bonuses. This is a good casino!
7 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for the awesome feedback! 😊
We’re happy to hear you enjoy our quick support and generous bonuses. Your kind words mean a lot to us. Wishing you lots of fun and great wins ahead! 🎰
Reply from Elegantspins
Dear Player,
Thank you for the kind words. We’re glad you’re enjoying our unique games and fast customer service. Wishing you a great time and big wins ahead! 😊
was able to assist in the issues i…
was able to assist in the issues i needed help with, without any problems and/or hassels
7 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
So glad to hear that. We’re happy we could help resolve everything smoothly and without any hassle. If you need anything else at all, we’re always here for you. Thanks for choosing us! 💙
Helped me and I'm very pleased.
6 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your feedback! I’m happy to hear you were pleased with the help provided.
Great customer service as usual when or…
Great customer service as usual when or if ever needed!
5 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We’re always happy to help whenever you need us. We truly appreciate your continued support.
Great service
Always have had fast customer service always has the best games
3 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We’re happy to hear you’ve always received fast customer service and enjoyed our games! 😊
Reply from Elegantspins
Dear Player,
Thank you! We’re glad you found the app fun, easy, and exciting. Hope you keep enjoying the games! 🎮
Very good....
2 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We’re really glad you had a very good experience. Hope to see you again soon!
Very generous bonuses and prompt…
Very generous bonuses and prompt customer service! Come play!
2 February 2026
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you so much! We’re happy you enjoyed the generous bonuses and our prompt customer service. Hope to see you again. Come play anytime! 🎉
It's a great deal but then you have to…
It's a great deal but then you have to claim your gift separately but other than that it's great service
1 December 2025
Unprompted review
Reply from Elegantspins
Dear Player,
Thank you for your feedback! We’re glad you enjoyed the great deal and our service.
We appreciate your note about claiming the gift separately and will definitely keep it in mind as we work to improve the experience. 😊
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