Electronic Express - Florence Reviews 30

Bought this whirlpool pair & the dryer broke first time we used it. Drum liner came out factory defective. Called the store to report it. Was told it was a warranty claim & they are usually very quick. That was on 4/28/2026. Repair company calls to schedule on 5/4/2026 & said they can come out on 5/5/26. I was informed they did not even receive the repair request till 5/1/2026. Repair company said they will come out and look at it then whirlpool will send repair parts to my house then they will come back & fix it. I was told that is the way it works not the repair company's fault. Long story short family of 4 no washer and dryer. Didn't buy a new washer and dryer to have to go to a laundry mat or live in dirty laundry till a BRAND NEW dryer gets fixed. Florence Al store manager and district manager would not replace it. A good business should stand behind the products it sales or not carry the product in store. Looks like it will be 2 weeks or more with no dryer. I would give the STORE and WHIRLPOOL 0 stars if I could. Never buying from Electronics Express again. I will get rid of the pair at a loss once the dryer is repaired and will go with a better business and brand for piece of mind for my family. Better price not worth the garbage service and support.

Very customer oriented and easy to work with. Thanks!

Had the best price and kind employees. Fast pickup.

Good customer service, great communication, great product.

Order was exactly what I ordered. Delivery was right on time, even over the holidays. Perfect!

Very nice experience. Easy to order, friendly people and they even unboxed it and kept the trash! They was also on time. I will definitely recommend!

The clerk was very helpful on ordering my item

Our Samsung has the perfect picture! It was delivered on time and set up by your courteous staff!! They were a delight to deal with!! Thank you!!! The manager in the store was very very helpful in my selecting the Samsung!!

Was able to make a decision on my first visit, Chris was great and I will be back very soon for that 83". Thanks again Chris...

The people were very friendly and helpful. They made sure I had everything I needed and that my payments were affordable. They keep their store clean and neat including the restroom

The sales person Charles was great, very helpful and customer aware, he did a super job with finding and selling me my new gas range, I had went to two other big box stores and they could have cared less if they sold me a range, thanks Charles and electronic express

Lili was very helpful and knew the answers to my questions.

Employees gave us, the most respect as anyone could ask for. Helped us with whatever we shown interest in. Very happy. Thank you 👍

The employee who provided me with excellent advice

Great place great service

I was ready to buy a dishwasher. I went to another store first, and they didn’t take any time to tell me the features of anything. Just pointed at them and said, “Here they are.” So I left. Walked into Electronic Express, and was immediately greeted with a friendly welcome. He introduced us to Priestly, the manager, who was very knowledgeable about dishwashers and super nice to boot. He answered every question I had, and gave me pros and cons for the ones I liked. We did buy a dishwasher. I love it, and I will definitely be going back to this store in Florence for all my appliance needs. Customer service means a lot, and they have very nice and helpful employees at this store.

From the time i walked in the door, the team(staff) descended on me and were kind, knowledgeable and super helpful! asking the right questions from me & each other.. Highly impressed with this group!
Kindly, Phil Flannagin

Great prices. I bought an HP laptop that was the newest model and it was on sale. Plus it was tax-free weekend. I think the sales mans name was Jared, he was very helpful.

The Florence team are amazing! I’ve bought several items from them and each time has been a great experience!

I went in to find a very specific item. I had been to other stores and was very frustrated. Zach went right to the item I needed and had me on my way! Got home and was thrilled to find the item was exactly what I needed.