Electronic Express Reviews 

17,283
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 871 reviews, reviewers had a great experience with this company. Many consumers highlight the wonderful staff members who are always eager to answer questions and offer helpful assistance during store visits. Shoppers consistently praise the prompt delivery service, noting that orders arrive quickly and safely right at their homes. However, some reviewers were not happy with receiving defective products or damaged items that required returns. Some people also noted frustration when scheduling delivery appointments or finding that essential parts were missing from their packages. A few individuals experienced difficulties with online transactions or communication regarding the final status of their purchases.

What people talk about most

Delivery service

People report positive experiences with delivery_service, noting that items arrive promptly and often ahead... See more

Product

Reviewers mention ambiguous feedback about product quality and availability, as experiences vary... See more

Staff

Users describe positive interactions with staff members who are consistently friendly, professional, and... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a wide split in... See more

Service

Consumers find service to be positive, highlighting professional guidance and efficient delivery experiences.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only rea... See more

Company replied

Rated 4 out of 5 stars

I think Electronic Express did a great job. But the shipping was horrible. After my purchase I received a tracking number and date for the delivery. I took time off work and waited several days. Then... See more

Company replied

Rated 5 out of 5 stars

I have purchased from Electronic Express several times over the years. I like that they use Amazon shipping now instead of Fedex. I get stuff quicker (and tracking is much more accurate!) It was ea... See more

Company replied

Rated 5 out of 5 stars

I received my freezer on the day and time appointed. The delivery person was very nice and helpful. My freezer did have a dent in the side which we discovered after unpacking. I does not seem to affec... See more

Company replied


Company details

  1. Electronics Store
  2. Appliance Store
  3. Computer and Accessories Store
  4. Computer Store
  5. TV store
  6. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,283)

852 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The couch actually has no warranty

The couch actually has no warranty. Electronic Express sends you to manufacturer and manufacturer says they dont work with the end customer, and Electronics Express then says there is nothing they can do. No warranty on an expensive sofa. Shameful customer service and absolutely malicious false advertising.

7 August 2026
Rated 5 out of 5 stars

First Class Service

First Class Service. We just moved from Texas to Tennessee and needed to purchase a new washer/dryer. Bell Banther provided excellent service from the first interaction through delivery - she is a PRO! She gave us her cell phone number and worked with the manufacturer to get us our washer/dryer as quickly as possible when they didn't have any in stock, communicated status often. She consistently went above and beyond the call of duty. She explained all our options, provided us the right guidance on all things electronic express like extended warranty, and found specialty products for us. The delivery experience was also first class in how they communicated, delivered, and setup the unit. We would highly recommend working with Bell for appliances and Electronic Express!

11 August 2026
Unprompted review
Rated 1 out of 5 stars

The washer was badly damaged

The washer was badly damaged. They had to take it back and reschedule another delivery date. Why should I have to wait two more days? Should I get it the next day? It was Electronic Express mistake!

6 August 2026
Rated 4 out of 5 stars

Good service and prices

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only reason I gave 4 instead of 5 stars was the refund took a bit longer than I liked, but refund was issued. Id shop here again.

23 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

The salesman was extremely…

The salesman was extremely knowledgeable and seemed to be a subject matter expert on all things home theater related. Very helpful. Definitely recommend.

6 August 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Electronics Express always has the best…

Electronics Express always has the best prices on electronics! I've gotten several items from them, and it's become my new favorite place for electronic equipment.

12 August 2026
Unprompted review
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

New freezer.

I received my freezer on the day and time appointed. The delivery person was very nice and helpful. My freezer did have a dent in the side which we discovered after unpacking. I does not seem to affect it's operation. I purchased the 21 cubic ft. 2 door chest freezer and so far I really like the way it is designed. The two smaller doors are much easier to use and allow me to keep things better organized and more accessible.

22 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 5 out of 5 stars

Good Pricing on Quality Goods

Good Pricing on Quality Goods, Very fast service, Purchased On-Line, shipped item arrived in 2 Days.
Staff very friendly and most helpfull, with good service tech support.

4 August 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Murfreesboro mgr and team members I met…

Murfreesboro mgr and team members I met were extremely unprofessional. My husband and I bought an "out of the box" LG washer. The team member that helped me retrieve the washer told me "its like you basicly bought a washer from your grannie's neighbors yard sale." He made me feel so beneath him.

31 July 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. We apologize that our staff member disrespected you during the pickup. Your review has been forwarded to store management.

Rated 5 out of 5 stars

Simple and Efficient

It was a very easy process making and receiving this purchase! I received a 2 year protection plan and the installation was flawless!

3 August 2026
Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

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