Electronic Express Reviews 

17,428
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery services and the incredibly knowledgeable, friendly staff members, making all general interactions very pleasant and productive. Consumers often highlight that online orders arrive promptly, while the careful protective packaging successfully keeps electronic and household items fully secure during transit. Some reviewers were not happy with receiving damaged items, noting that certain major appliances arrived with noticeable dents or structural flaws. A few other people also felt that certain delivery and installation procedures encountered frustrating communication issues or unexpected scheduling delays before final completion.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptional speed and... See more

Product

People report ambiguous experiences with product, as many consumers praise the great selection, timely... See more

Staff

Customers consistently note positive experiences with staff, frequently praising sales associates and... See more

Order

Consumers experience great satisfaction with the ordering process, praising fast delivery times, simple... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are fast, extremely kind, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice friendly help from online personnel. I found what I was looking for. Ordering process easy. Fast delivery. I had to return freezer however because it was defective. But pickup was quick. Only rea... See more

Company replied

Rated 5 out of 5 stars

During a long process with a Hisense soundbar purchased At worst buy. After 5 weeks dealing with Hisense I visited electronic express Murfreesboro TN. The sound bar was not repairable so the check... See more

Company replied

Rated 5 out of 5 stars

I received my freezer on the day and time appointed. The delivery person was very nice and helpful. My freezer did have a dent in the side which we discovered after unpacking. I does not seem to affec... See more

Company replied

Rated 5 out of 5 stars

This is a great store in the Rivergate area - they have a wide range of products for any homeowner. I personally purchased two TVs during my visit as they had the products in stock at the better pric... See more

Company replied


Company details

  1. Electronics Store
  2. also in
  3. Appliance Store
  4. Computer and Accessories Store
  5. Computer Store
  6. TV store
  7. Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info

4.1

Great

TrustScore 4 out of 5

17K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(17,428)

893 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Shipping is quick for an appliance

Shipping is very quick for an appliance, less than a week and I live in the middle of nowhere. The fridge/freezer is very nice and I'm considering buying another so I can have a matching freezer. The reason for only 4 stars is because the first attempt was damaged and I had to call the company 3 times to get the full refund.

15 October 2026
Rated 5 out of 5 stars

Experience was great

Experience was great. Easy online purchase and store pick up. Hopefully product will last longer than previous purchase at competitor.

12 October 2026
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Reply from Electronic Express

Thank you for the feedback.

Rated 5 out of 5 stars

Because

Here is 10 characters

29 September 2026
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Reply from Electronic Express

Thank you for the feedback.

Rated 1 out of 5 stars

My order is still not shipped after 7…

My order is still not shipped after 7 days dont buy from here

12 October 2026
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Reply from Electronic Express

Thank you for the feedback. Your review has been forwarded to customer service to look into the issue.

Rated 5 out of 5 stars

It was very easy to place my order…

It was very easy to place my order online. The sales dept promptly followed up with me about my purchase because it had an expected delivery of 4 to 8 weeks. I knew and had deliberately ordered it then because of it. Then the product became available and they were going to deliver today. I contacted them and they were very helpful in rescheduling it for me later when I would be ready for it.
I was happy with the sale price. The discounted amount covered the sales tax. It won't be delivered until late November so I can't comment on delivery yet.

10 October 2026
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Reply from Electronic Express

Thank you for the feedback.

Rated 5 out of 5 stars

Don’t buy at Worst buy, electronic express is really the BEST

During a long process with a Hisense soundbar purchased
At worst buy. After 5 weeks dealing with Hisense I visited electronic express Murfreesboro TN.
The sound bar was not repairable so the check is in the mail for a full refund. Anyway your store in Murfreesboro was very educational. I bought online the JVC for 499.00. I bought it on a Saturday and received it on Tuesday. I purchased a 2 year warranty with it for obvious reasons here.
You staff in and out of the store are very knowledgeable and professional. Thanks for hiring people who know their stuff.

10 October 2026
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Reply from Electronic Express

Thank you for the feedback.

Rated 1 out of 5 stars

0 STARS

I purchased a pokemon gift set with a really great value and was completely scammed. The box had none of what I was supposed to get with a ziploc bag inside and ripped packaging and I have to wait 2 additional weeks for them to complete an investigation before a refund is issued because the company refused to take accountability

9 October 2026
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Reply from Electronic Express

Thank you for the feedback.

Rated 5 out of 5 stars

Loving my new 75 in tv got it for a…

Loving my new 75 in tv got it for a great price and the delivery service was excellent they was here within the first 15 minutes of the 3 hour window. Will definitely be ordering something again, very soon

8 October 2026
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Reply from Electronic Express

Thank you for the feedback!

Rated 1 out of 5 stars

Not good way to do Business

I placed my order, paid with My Synchrony Home card, payment was accepted and my card was charged. Days later I am waiting for confirmation of shipping, went to your website to find out the order was cancelled. Had a "chat", yes they take the card but not shipping to out of area. No news of cancellation, took money from my card.

8 October 2026
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Reply from Electronic Express

Thank you for the feedback.

Rated 5 out of 5 stars

Great All Around!

Great website, good prices, good communication, GREAT delivery speed. Ordered a laptop and got it like 36 hours later. Love these guys. Great product, great service.

8 October 2026
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Reply from Electronic Express

Thank you for the feedback!

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