Electronic Star Reviews 2,535

Easy to use e-shop. The buying process went straightforward, as usual (I bought items in the past as well)

I do not like to write a bad review, but I was so disappointed by Electronic Star customer service that I have to tell my story: Two months ago I have purchased an item from Electronic Star. Navigation and purchase process was so easy and customer friendly, no complain about that. After 3 weeks I have received the item (two weeks longer due to Covid 19 issues; “OK”). Item arrived damaged, and poorly packed. I have had to return it. Process For returning was easy, but that is a 4th week in total. I was asking for the replacement of the item. Another 4 weeks later and there is no word from Electronic Star. 8 weeks after the original order I have had to contact them again, to find out that order was canceled. The reason was that can not deliver to the Requested address (But they could first time). That was just an excuse for who knows what reason. Web-site advertised in Switzerland, Delivery from Germany, first time delivered damaged, second time can not be delivered to the same address; it is up to you to get what is going on. Bottom line is that I have wasted 8 weeks to get something that they do not have in stock (but inly one damaged item they are trying to sell to someone).
Two stars for the processing of the order, otherwise it would be “0” for misleading.
Now I have to spend another few weeks to find the item from another distributer.
I do not recommend Electronic Star, but it is up to you to decide. I did get money back, but wasted 8 weeks on something I did not get it. I have never received an apology for the bad service: this is the E-mail I have received from them with the explanation: This is not an apology, this is an automatic respond:

We inform you that after contacting the correct department, we got informed that due to a general technical issue some of the order that arrived at our warehouse in order to get a new replacement unit got cancelled and refunded, due to the impossibility to process sending at that time to the destination country.

We are very sorry that this issue affected your order, if you still would like to get this item we recommend you to place again the order trough our website, since we are again able to process sendings.

Very easy to navigate the website. Some good offers. Good choice of garden stoves. Lots of choice and a variety of price ranges to suit.

absolutely lovely , customer service was great and the site is amazing very easy to navigate great offers and images as well as the products

It was really good to shop at Electronic-Star. My experience was good with them.

agreabl, simple, complet, grand choix

Good customer service!!!!
Good customer service and really good range of products. Our order arrived in good time and was worth the wait, no gripes here.

A really dreadful company

Most online retailers are good and efficient. Not this company though.
Bought two heaters and separate feet. From day one nothing was right.
The feet are not fit for purpose and cannot be used (dangerous and made the heaters fall over).
They offered an extended return period online when I bought these items but this has been ignored.
No communication, no reply and no customer service. They have ignored all communications to them this past month and the return period ends today. There is clearly zero chance of them giving a refund and I can't use the heaters unless I fix them to a wall! This is a summary of a very long list of issues.
FOLLOW THE ADVICE OF ALL OF THE OTHER ONE STAR REVIEWS (and there are plenty) AND DO NOT BUY FROM THIS COMPANY. It's just sad we cannot leave zero stars or their average would be much lower than the 3.7 they currently have!

I’m very happy with my new fan/dehumidifier, it looks nice in the room and it’s quite. Also bought it on sale. Great shop and prompt delivery.

Bought the Auna Concept 620 on this site. It was lowered in price due to 'slight damage'. It was deliverd within a week and i didn't notice any damage. Fully satisfactory.

Good range of quality products,Good company to deal with.Well-priced electronics.Prices are sensible and products are high quality with great customer service and fast delivery.

Following my previous review Do not buy from this company. A return item cost me £40 in postage which they promised to refund. Three months later and still no refund. A disgraceful way to run a business. Note they do not even respond to negative reviews! That says it all in my opinion

I haven't been using it for long but it looks very interesting so far and I will carry on using it

From sound systems to work out equipment and to coffee markers. This has so much to offer and and we very helpful when I need some questions answer. Very reasonable price compare to other I have seen.

No costumer service at all? I got my utem broken and not painted evenly.
No answer to my emails...
Dont buy here.

Good company to deal with, delivery is good and kept up to date with despatch information, the prices and customer service are also great

Got myself a mini fridge and it's been the best experience ever. Fits nicely all my skincare and medications. Really high quality and sturdy item.

Only ever received high quality electricals, finding competitive prices in todays market is increasingly difficult, but ES really helped me out.

High quality and well-priced electronics. We most recently got a food processor and it's the cheapest one I've ever had and yet it works just as well, if not better than others.