THERE IS NOTHING KIWI ABOUT THIS COMPANY. Electric kiwi are terrible. They hide behind a chat wall for their customer service. They also stuffed up my billing, not sending me a single invoice or direc... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a simple question about power and probably able to be dealt with by one phone call in less than five minutes. Instead have to go through chatbox experience wasting time and then finding I have t... See more
Company replied
Just dont there absolute liers and scamed every one when frank shut down power bill was over double what i was paying even though they were the cheapest option on power switch absolute scam. Have now... See more
Company replied
Really cool power peeps. Easy to set up; They respond online when i need them. Great company, and a great kaupapa. This has turned into a horrible interaction. I arranged to pay my bill (lost bank... See more
Company replied
Company details
Written by the company
Electric Kiwi is an independent online New Zealand electricity retailer.
Contact info
Level 4, 99 Quay Street, 1010, Auckland, New Zealand
- electrickiwi.co.nz
2.7
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Magic
05 /09/2025
Fast , easy , straightforward , solved my issue . Magic
5 September 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the magical review Neill! We’re delighted to hear that everything was fast, easy, and straightforward. Solving your issue felt like magic on our end too! If you ever need anything else, just let us know! Thanks a bunch!
Very good deals changed over in less…
Very good deals changed over in less than 24 hrs. Great clear instructions.
3 September 2025
Unprompted review
Reply from Electric Kiwi
Thanks a bunch for the review Beyonka! We’re so pleased to hear you snagged a good deal and switched over in no time! If you ever need anything, just give us a shout. Welcome aboard! 😊
Very Reliable and Accomodating
The person I talk to was very detailed. She guided me on my application pretty well.👍
3 September 2025
Unprompted review
Reply from Electric Kiwi
We're thrilled to hear that you found our customer service helpful Paulo! Thanks so much for the wonderful review! Always feel free to reach out if you need anything! We're happy to have you at Electric Kiwi 😊
Customer service is great very happyto…
Customer service is great very happyto help
3 September 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the awesome feedback Stephen! We’re thrilled our team helped you out and showed that enthusiasm! Just give us a shout whenever you need! 😊
Just a small comparison...
Contact will supply power at 13.2 cents kwh off peak 26.4 kwh peak times and $3.28 a day.
Electric Kiwi will do 30.21 cents kwh off peak. 33.56 peak times and $2.67 day plus the free hour each day for an hour at the time they designate....
So a similar plan but way more expensive.
Correct me if I'm wrong Electric Kiwi.
1 September 2025
Unprompted review
Reply from Electric Kiwi
Thank you for your review and the detailed comparison Craig! Great question and point to bring up! Pricing and usage can indeed vary widely, and it’s important to find the best fit for your household to suit the usage you have. Larger retailers also can often customize deals for properties with higher price categories since they have more leeway to do so, while pricing in general (and ours) is influenced by several factors, including network charges, EA levies, meter configurations, area location, and the price category assigned to your meter.
For some properties (e.g with higher price codes), for sure we don't have a better deal, so we highly encourage people to browse and research the best plans for their households! PowerSwitch can be a great site for that! The largest factor affecting billing is usage patterns. Our model benefits homes that are proactive with load shifting and utilizing their usage effectively. Often, what you'll see varying in providers is the daily cost vs rates. Some providers, Contact in this case, have higher daily costs, so they can offset and offer lower kWh rates. This generally benefits homes using a lot of power since a higher daily cost allows for cheaper rates per kWh, which works out cheaper for the quantity of power used. If you are a home with low usage, then lower daily but higher rates since less power is used overall per kWh would add up less.
Our Hour of Power is designed to help you save. You can definitely choose a 60-minute off-peak time slot that fits your schedule, and we use your smart meter to track it! You can change your Hour of Power anytime via our app or online portal. (Look for the ‘POWER’ section and the pencil icon.) The last time entered before midnight is the time selected for free power each day. Off-peak hours are available between 9:00 AM to 5:00 PM and 9:00 PM to 7:00 AM.
Ultimately, it’s all about what works best for your usage habits to maximize savings. If you have more questions, feel free to reach out via DM on Facebook too!
The people I was dealing with were very…
The people I was dealing with were very helpful and curteous
31 August 2025
Unprompted review
Reply from Electric Kiwi
Thank you for your lovely feedback Warren! We're stoked to hear that and thank you for choosing us! Always feel free to get in touch if you need anything!
Impressive signup process.
Impressive signup process.
I know a fair bit about the complexities behind the scenes - these guys appear to really have it sorted. Quick, easy, painless - and will save me some money.
29 August 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the fantastic review Chris! We’re thrilled to hear that the signup process was quick and easy for you. It's great to know our efforts to simplify things are paying off. If you have any questions or need assistance down the line, feel free to reach out. Welcome aboard!
Switched from flick
Switched from flick, love the free hour of power.
Customer service is above average.
31 August 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the awesome review Nick! It's great to hear you’re enjoying the free Hour of Power. We're glad our customer service is hitting above average, and we're always working to elevate it even further :) If you have any suggestions or need anything else, feel free to reach out!
Great service
Changing to Electric Kiwi was a very easy process which only took a few minutes to do online. I was setup with them within the day and they kept me up-to-date of what was happening throughout this time. Thanks Electric Kiwi for a great service.
29 August 2025
Unprompted review
Reply from Electric Kiwi
Thanks a bunch for the glowing review Donna! 😊 We're thrilled to know that your switch to Electric Kiwi was smooth and speedy! We're happy it made a difference. If you ever have questions, we're here for you. Welcome to the Electric Kiwi family!
Poor service and company
We moved my father to Electric Kiwi after using Powerswitch.org.nz, which showed them as a competitive option. Big mistake. His bills have nearly doubled compared to his previous provider, despite the same usage.
When we raised this, Electric Kiwi refused to acknowledge the issue. For a pensioner, this is not only unfair but shows a complete lack of care for vulnerable customers. Their pricing is misleading and their customer service dismissive.
We’ve now escalated the matter to Utility Disputes and will be raising it further if no resolution is provided.
I strongly caution anyone considering Electric Kiwi – what looks like a good deal on paper may turn out to be very costly in reality.
30 August 2025
Unprompted review
Reply from Electric Kiwi
Thank you for sharing your experience and the situation Joe. We understand the concerns about your father’s billing situation and the importance of accurate and fair billing, especially for our vulnerable customers.
Many of our plans are time-of-use based, so even with the same usage, costs can vary depending on when power is used. We’d like to take a closer look at what might be causing the higher bills, considering factors like plan suitability, meter configurations, price category for the property, network setup, and home habits.
It was a good call in this case to contact UDL, If you could please send us a DM on Facebook with the account details, and we’ll investigate this further. We're keen to get a resolution and ensuring your father receives the support he needs! We appreciate your feedback as it helps us improve our service.
Reply from Electric Kiwi
Thanks for the positive feedback Jaclyn! We’re glad to hear everything went smoothly for you. We're with you on the Amex front, wish we could accept it too! Unfortunately, we can only process payments from NZ-based banks at the moment. If there’s anything else we can help with, just let us know!
Because of the values of Electric Kiwi
26 August 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the shoutout Nicholas! 😊 We're thrilled to hear that our values resonate with you. If you ever need anything, just give us a shout on Livechat or our FB DMs!
Amazing customer support with great…
Amazing customer support with great prices!
25 August 2025
Unprompted review
Reply from Electric Kiwi
Wow, thank you for the fantastic feedback Riley! 🌟 We’re so glad to hear you're happy with our customer support and prices. If you ever need anything or just want to chat, don't hesitate to reach out!
Simple and quick
Simple online interface. Really prompt comms. I didn't have to spend hours on the phone - it all just worked
21 August 2025
Unprompted review
Reply from Electric Kiwi
Hey DC, thanks for the great feedback! We’re super glad to hear everything worked smoothly and you didn’t have to spend hours on the phone. If you need anything else or have questions, we're just a message away :)
App looks amazing
App looks amazing. It was quick response when I ported my number to kiwi electric.
22 August 2025
Unprompted review
Reply from Electric Kiwi
Hey Anil, thanks for the fantastic 5-star rating! We're delighted to hear you’re enjoying the app’s design and that your number porting experience was swift and seamless. Welcome to Electric Kiwi!
super great company
super great company. highly reccomend.
i have mobile and power and its simple as easy to use....
great prices and no sneaky contracts =) .
love it. thankyou.
proud to be kiwi and maori . hehe x
21 August 2025
Unprompted review
Reply from Electric Kiwi
Kia ora! Thank you so much for the glowing 5-star review! Glad you're loving our services and appreciate your recommendation. Simplicity, great prices, and no sneaky contracts are what we’re all about. We're proud to have you as a part of our Electric Kiwi family!
Electric Kiwi staff - ready to help
Online chat, gave specific, accurate and helpful feedback. The response time was great.
19 August 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the shoutout Roger! Awesome to hear that our online chat team came through with spot-on help and quick responses. If you ever need more info or a hand with anything, just give us a shout :)
Electric kiwi has by far been the…
Electric kiwi has by far been the easiest company to transfer to my new home while moving.
20 August 2025
Unprompted review
Reply from Electric Kiwi
Thank you for the wonderful review Charlote! Stocked that transferring to Electric Kiwi was a breeze during your move. If you need any more help settling in or have questions, just give us a bell! Welcome to your new home and hope you've settled in nicely 😊
Easy to Join
The staff member was knowledgeable and helpful. Switching to them was easy and seamless. I would highly recommend making the move over.
15 August 2025
Unprompted review
Reply from Electric Kiwi
Aww shucks, you’re too kind Haydn! Thanks for the awesome review and recommendation! We’re stoked to hear the switch was easy and seamless. Welcome aboard and if you ever have questions, let us know!😊
So far so good!
So far so good. A refugee from Flick I've been with Electric Kiwi for just over a month (for electricity only so far).
Weekly costs have been comparable with Flick so far albeit I am taking full advantage of free hours and free Sundays. I'm also using the hot water automation.
The website is very good with all my info rght there; Ilove being able to change my free hour so easily.
I've emailed a query once and had a reply within a couple of hours.
After I had signed up I read the reviews and wondered if I'd made a mistake but happy to report I don't think I have.
Definitely thinking about also using the phone and internet options but a bit worried they wouldn't be as straightforward to switch. I'll keep checking the reviews for them.
So five weeks with Electric Kiwi and my power is averaging $40 a week, $10 a week less than with Flick. Will be looking into switching mobile.
So I switched my mobile to Electric Kiwi when I realised Spark was charging me $50 a month. Switch was so easy with no hassles. Is now costing me 59c a day.
Power currently averaging $35 a week. Less heat pump and dryer use with warmer weather but also my power using strategy has improved!
20 August 2025
Unprompted review
Reply from Electric Kiwi
Thanks for such an informative review and also updating us Linda! We're gleaming to hear everything’s going well and you’re saving with us! 😊 It’s awesome that you’re making the most of the free hours and hot water automation! We love to hear it!
Reviews are indeed a great way to get the scoop on the worst of the worst and the best of the best, so kudos for doing your research! If you’re considering switching mobile or broadband, remember we don’t have contracts, so you’re always free to switch around. If you have any questions, just let us know. Happy to have you with us! BroadbandCompare and sites similar are great places to browse for the best deals out there!
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