THERE IS NOTHING KIWI ABOUT THIS COMPANY. Electric kiwi are terrible. They hide behind a chat wall for their customer service. They also stuffed up my billing, not sending me a single invoice or direc... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had a simple question about power and probably able to be dealt with by one phone call in less than five minutes. Instead have to go through chatbox experience wasting time and then finding I have t... See more
Company replied
Just dont there absolute liers and scamed every one when frank shut down power bill was over double what i was paying even though they were the cheapest option on power switch absolute scam. Have now... See more
Company replied
Really cool power peeps. Easy to set up; They respond online when i need them. Great company, and a great kaupapa. This has turned into a horrible interaction. I arranged to pay my bill (lost bank... See more
Company replied
Company details
Written by the company
Electric Kiwi is an independent online New Zealand electricity retailer.
Contact info
Level 4, 99 Quay Street, 1010, Auckland, New Zealand
- electrickiwi.co.nz
2.7
Poor
198 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Quick & helpful service through live…
Quick & helpful service through live chat.
21 October 2025
Unprompted review
Reply from Electric Kiwi
Hi Tolstoy! Thanks for the shoutout! We're so glad you found our live chat service quick and helpful. It's great to know we could assist you swiftly. Anytime you need us, we're here to help!
Great comms
Anisa was so onto it and helpful. Answered my Q's and actioned what I was after fast as.
21 October 2025
Unprompted review
Reply from Electric Kiwi
Hi Jess! Thanks a bunch for the awesome review! Anisa is definitely one of our superstars, and we're thrilled she got you sorted out fast as. If you ever have more questions or need anything else, we’re just a message away!
Quick and easy internet connection
Quick and easy internet connection, done the next day. Good communication.
21 October 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the awesome review Ness! We're super pleased to hear your internet connection was quick and easy, and that our comms hit the mark. So glad we could get you set up in no time! We're here if you ever need anything else :)
Prompt service
Prompt service, so easy to communicate with via live chat. My query sorted within minutes. Appreciate this service.
20 October 2025
Unprompted review
Reply from Electric Kiwi
Thanks a bunch for the fantastic review Delena! We're thrilled to hear our live chat team was able to sort your query so quickly. It’s awesome to know you found us easy to communicate with. Appreciate you taking the time to share your experience. We’re always here if you need us!
Deceptive Plans.
The movemaster plan is very deceptive in my opinion. The hour of free power feels like a great deal, the problem is that Electric Kiwi more than makes up for that Free power with horrifically high peak and off peak usage charges. There is nothing free about it. I moved to Electric Kiwi from Flick because it thought Meridian would be expensive. I left Electric Kiwi after one month because of a power bill that was north of $400, instantly saving $70 per month for the next 2 months. I encourage perspective Electric Kiwi customers to thoroughly cost out a move to Electric Kiwi, or you like many others will be stung with exceptionally high power bills.
1 July 2025
Unprompted review
Reply from Electric Kiwi
Hi Mark, thanks for sharing your experience. We'd love to help figure out what's causing those high charges. Our Movemaster plan offers time-of-use benefits, ideal for households dedicated to using power during less busy grid times. If that didn't match your usage, it might be why your bill was higher.
No worries if load-shifting isn’t your thing! We have other plans that might fit better. Our Everyday plan offers a flat rate, and the Go250 provides consistent time-of-use rates. Matching your usage habits with the right plan is key to keeping costs down.
We're keen to take a closer look at your account if you're interested. Just send us a DM on Facebook or hop on our live chat. We're glad you've seen savings with your new provider and wish you all the best! Thanks for your feedback!
Rescued by Electric Kiwi
I was stranded without Power on Saturday as my Power provider completely messed up my transfer to my new residence. Electric Kiwi had me up and running in 30 minutes. That was fantastic!
11 October 2025
Unprompted review
Reply from Electric Kiwi
Hi Zibi! Wow, we're thrilled we could come to the rescue and get you powered up so quickly! Helping out when you're in a pinch is what we're here for, and it's fantastic to hear we could make a difference.
Thanks a ton for the awesome review, and if you need anything else down the track, just give us a shout. We're always here to help!
Easy set up on pc or phone.
15 October 2025
Unprompted review
Reply from Electric Kiwi
Hi Morne! Thanks so much for the awesome review 😊 We're thrilled to hear that you found the setup easy on both PC and phone. Making things user-friendly is what we're all about! Always reach out if you need anything!
My broadband was out for 2days
My broadband was out for 2days. I went on a live chat with a worker named *Anisa* she stayed on the phone with me for almost 2hours to resolve the issue with our broadband connection she was so patient and extremely helpful its people like her that go out of their way to help, I wish her all the best thank you Anisa for all your help.
12 October 2025
Unprompted review
Reply from Electric Kiwi
Hi Ash! What an incredible story, thank you so much for sharing! Anisa truly is a star, and we’re so lucky to have her. We're delighted she could help get things back on track for you. The internet being out is never a fun one. We'll pass your kind words her way!
Great customer service
Great customer service. Swift response and service.
12 October 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the fantastic shout-out Angeesha! We're so glad our customer service team was able to provide a quick and seamless experience for you. We’re always here when you need us! Never feel shy to reach out :)
Mortified!!!
Went from another provider . Logged the usage after 2 days and it was nearly double. Couldnt wait to cancel.
9 October 2025
Unprompted review
Reply from Electric Kiwi
Thanks for letting us know Steph! We understand your concern about the increased usage after switching. There can be up to a 10-day delay in receiving meter reading updates, which might have affected your initial readings.
We'd also be happy to review your plan to see if it’s the best match or if there's a better option for you. Many of our plans work well for those who can shift usage to off-peak times. If you’d like more info, feel free to DM us on FB!
You might also find PowerSwitch helpful for comparing options, just remember it doesn't factor in your specific usage habits. Finding the right plan is important, whether it’s with us or another provider.
Thanks for your feedback, and if there’s anything else we can do, just reach out!
Great company that delivers clear
Great company that delivers clear, fair tariffs and puts customers first.
7 October 2025
Unprompted review
Reply from Electric Kiwi
Hi Robin! Wow, thank you for the lovely words! We’re thrilled that you feel at home with us and our focus on putting you first. You being happy makes us happy! Great to have you with us :)
Do what they say they will
Do what they say they will. Second time now I’ve needed a quick set up for utility services and once again they’ve done what they said they’d do, when they said they would.
10 October 2025
Unprompted review
Reply from Electric Kiwi
Hey Nikki! Thanks a ton for your awesome feedback! We're so happy to hear that we came through for you again with a quick setup. It means the world to us to know we're hitting the mark for you!
The small things matter to me.
Everything is always addressed to my husband even when I put my name to the letter etc, but this time this lady addressed it to me, which I was very thankful for as it acknowledged me, small things do matter.
Other than that, you are doing a great job, and we do appreciate you for the time you put into looking after us. Have a great day thanks.
7 October 2025
Unprompted review
Reply from Electric Kiwi
Thank you so much for the lovely feedback, Julie! We're over the moon to have brightened your day by addressing you personally. We agree! The small things really do matter.
Just a quick note: looks like your husband’s name is the one registered on the account, so it’s what our system uses for automated emails. But rest assured, both your names are on the billing invoices, so you're both in the loop!
We’re thrilled that you’re happy with our service and truly appreciate your support. Wishing you and your husband a fantastic day!
Easy to navigate via the app
Easy to navigate via the app, quick response time. Had absolutely no issues
6 October 2025
Unprompted review
Reply from Electric Kiwi
Hey Riaan! We love to hear it and thank you for your sweet review! We're thrilled that the app has been making a difference. Our team loves making the experience as smooth as possible. Cheers for the feedback!
A+ online
Renee via online chat was helpful with my account query - fast response and happy to help :)
7 October 2025
Unprompted review
Reply from Electric Kiwi
Hey Jasmine! You're the best for giving us a sparkling shout out to Renee! We're so happy to hear she was able to sort things out with your account!. Our goal is to make things easy and cheerful 😊
Thanks for being part of our Electric Kiwi family!
Always excellent service
Always excellent service. Easy to deal with and competitive pricing
6 October 2025
Unprompted review
Reply from Electric Kiwi
Wow, thank you for the glowing review VJ! We’re grinning from ear to ear knowing you find our service excellent and our pricing competitive. We aim to keep things easy and breezy! Thanks for being part of the Electric Kiwi family, you rock!
The process to switch was so easy and…
The process to switch was so easy and quick. Electric Kiwi send us messages and updates and kept us informed. Such a great experience so far.
3 October 2025
Unprompted review
Reply from Electric Kiwi
Thanks a million for the stellar review Shayne! We're doing a happy dance over here knowing that switching to Electric Kiwi was a breeze for you. Keeping you in the loop with updates is all part of the fun! Thanks for hopping aboard with us. Let us know whenever you need a hand!
Excellent service
30 September 2025
Unprompted review
Reply from Electric Kiwi
Cheers for the review Keith! We love to hear it and appreciate the time you took to give us a shout!
Electric Kiwi check them out!
Friendly, fast acting, efficient, fun and professional Energy, Telco and Broadband provider! Make sure you check their website for amazing deals and stay in touch with them via the awesome Electric Kiwi app..
29 September 2025
Unprompted review
Reply from Electric Kiwi
Hi Derek, thanks a million for the awesome feedback! We're thrilled you find us friendly, fast, and fun! We don't want anyone feeling like a stranger, so great advice on keeping in touch 😊 We're here to keep those good vibes going!
Easy to deal with
Easy to deal with, actiond my request reasonably quick.
28 September 2025
Unprompted review
Reply from Electric Kiwi
Thanks for the great feedback Loane! We're happy to hear your request was handled smoothly and quickly. We aim to make things as easy as a walk in the park. Always reach out if you need anything and thanks again!
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