The contact I spoke with listened intently, understood what my concerns were with PCI, spoke ENGLISH and was aware of the frustrations caused by the PCI personnel and their poor directions and pho... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I had been approached to change my credit card processor and wanted to understand the “Other Transaction” and “Other Fees”. I found out about non-qualified transaction fee, extra fee for monthly vs d... See more
It is a great pleasure to speak to someone who is kind, friendly, knowledgeable, and efficient like Wendy. She resolved every technical issue with our terminals and offer a first call resolution. You... See more
Company replied
Robyn helped because she noticed there was a mistake with the way something I ordered was emailed to me when I was supposed to receive something from ups. Robyn also said she would be monitoring this... See more
Company details
Written by the company
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Contact info
2 Concourse Pkwy NE, 30328, Atlanta, United States
- 1-800-725-1243
- askelavon@elavon.com
- elavon.com
4.0
Great
611 reviews
Asks customers to review
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Your doing everything right
30 October 2025
Employee that helped me was very…
Employee that helped me was very informative and helpful.
27 October 2025
Great customer service
I spoke with a representative name Rene and she was very thorough and helpful. That's the way it should be when calling any customer service line. Great job, Rene!
22 October 2025
The lady I spoke to was EXTREMELY…
The lady I spoke to was EXTREMELY helpful and patient. I am not good with technology and she got me back up and running and I cannot thank her enough! I vote for a raise!!!
21 October 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have been with this company for 10…
I have been with this company for 10 years and recently received terrible IT support. They will not put you through to IT support but request for someone to call you back, often takes 24-48 hours as based in USA and not good enough when my service provider engineer wants to discuss an issue with them. I was on the phone for 4+ hours trying to resolve the issue that they say is not their responsibility but it is as regarding PCI compliance. I am changing providers
17 October 2025
Unprompted review
Reply from Elavon U.S.
This is never the experience we want our customers to have. We hope you know it's not our intention to let you down in anyway. If you would like to discuss your experience further, please send us an email with your name, phone number and MID to askelavon@elavon.com, including reference number 60789. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Michael
She took care of my problem in less…
She took care of my problem in less than two minutes. Best customer service I’ve ever had.
17 October 2025
Took ownership of my issue and stayed…
Took ownership of my issue and stayed with me to make sure I had the info I needed.
15 October 2025
The step by step instructions were great
8 October 2025
Sharon made my experience GREAT!
Sharon made my experience GREAT!! I have problems every month logging in to print my statements. I was mad! Sharon not was not only patient and kind, she found out I had THREE accounts. She deleted two and we put in a new password for the correct account! I'm so relieved.
SHARON is a TREASURE! Professional, thorough, very patient, friendly. I hope I get to work with her again sometime! Tell her I said THANKS!
10 October 2025
Outstanding service
Outstanding service - took over an hour - to solve the issue - She was very patient - confident and determined to get the issue Fixed
7 October 2025
The agent was very understanding and…
The agent was very understanding and helpful!! I am not very Tech Savvy, So she was patient with me and even called me on my cell phone when I was at my card reader because I don't have a phone right by it!
2 October 2025
Excellent Customer Service
I spoke to Christine today as I locked myself out of my online merchant portal. She was helpful, efficient, knowledgeable and personable! A pleasure to speak with and refreshing to get someone with her personality as this attribute can be rare in the customer service industry these days!
1 October 2025
Processes Fraud without checking!
Two separate Merchants made fraudulent charges against me, and at least one of the charges was for site "elavon.com". Merchants name in a billing charge was "TIM*" (and bunch of numbers).
Moreover my bank informed me that it's mass situation and many cards were affected!
1 October 2025
Unprompted review
Reply from Elavon U.S.
Good morning, Sean. Thank you for taking the time to leave a review. I understand you've been the victim of fraud. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 59940, and we will call you directly to assist. We look forward to hearing from you. ^Heather
CHANGED NAME TO MERCHANT ACCOUNT
It was nice speaking to a person and having the individual know exactly what needed to happen and could complete the task with me while on the phone
26 September 2025
Excellent service and very pleasant…
Excellent service and very pleasant individual!
23 September 2025
Sharon took care of 2 issues …
Sharon took care of 2 issues professionalism and in a timely manner.
19 September 2025
Wendy was more than exceptional on this…
Wendy was more than exceptional on this call. I hope I can talk to Wendy again on future needs and phone calls! Thank you Wendy!
11 September 2025
Anthony went above and beyond I really…
Anthony went above and beyond I really appreciate his hard work and kindness. Thanks Again Jen
3 September 2025
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