EIS WASTE SERVICES LTD Reviews 1,021

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and friendly demeanor, noting that interactions were pleasant and informative. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the entire process, from initial inquiry to completion. Reviewers are particularly impressed with the prompt delivery and collection services, often mentioning that skips arrived and were picked up exactly as scheduled. A few other people also felt that the drivers were very capable, even in challenging situations like maneuvering in tight spaces or on rural tracks. However, some customers also noted that a driver was observed smoking in the cab.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Delivery service

Clients share positive opinions on delivery service. Customers consistently praise the prompt and reliable... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the fantastic and... See more

Order

Users describe positive interactions with the ordering process. Customers found it easy to order, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Zero hassle process for getting a skip from EIS Waste Services Ltd. Great communication with Gemma M - thank you again! Driver - good job with dropping a skip off at a busy street - skills. Attra... See more

Company replied

Rated 5 out of 5 stars

We had a project in Aberdeenshire, a Solar Plant and EIS WASTE managed out waste during the whole lenght of the project. Rory was our point of contact and the communication with him was 100% smooth.... See more

Company replied

Rated 5 out of 5 stars

From initial enquiry to completion, everything went flawlessly. Great service from Rory and the inhouse team who I trusted wouldn't let me down. Turned up on date/time and picked up on date/time. I... See more

Company replied

Rated 5 out of 5 stars

The experience we have had has been excellent. All of the team were first class. From the drivers who were very capable of manoeuvring a small space and very polite. Kim who organised the hire and col... See more

Company replied


Company details

  1. Waste Management Service
  2. Garbage Collection Service
  3. Recycling Center

Information provided by various external sources

EIS Waste Services is an independent Waste Management provider that specialise in bespoke waste collection and recycling services, giving you total control and flexibility when working towards your environmental goals. Based in Aberdeen, our operations stretch out across the City and Shire with a fuel-efficient modern fleet of specialist vehicles featuring the latest GPS satellite tracking and communications technology, providing complete operational control and real-time job status


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Thank you EIS you have been amazing!

Thank you EIS you have been amazing!! so efficient, just a fantastic service that you provide, thank you to your wonderful staff who are all so friendly and very helpful,
you have been a god send with our renovations to our house and garden, will definitely use your services again and highly recommend your company.
Many thanks
Audrey Simpson

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience
The ladies on phone when booking were lovely and ever so helpful.

Smooth drop off and pick up
Will defo use again
A1 *****

28 March 2026
Rated 5 out of 5 stars

As always a first class service

As always a first class service, from the initial request for a skip, the delivery and collection all handled with great professionalism. The staff were, as usual, terrific. From the lady on the phone and the drivers, all so helpful. There is only one place for skip hire as far as I’m concerned.

26 March 2026
Rated 5 out of 5 stars

Excellent waste management

We had a project in Aberdeenshire, a Solar Plant and EIS WASTE managed out waste during the whole lenght of the project. Rory was our point of contact and the communication with him was 100% smooth.

Very professional service and totally recommended if you need any kind of waste management, even oil spills on natural ground.

13 March 2026
Unprompted review
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Alex, thank you for the excellent review, we are delighted that you were happy with our service, I will pass your comments onto Rory and the team. Thanks also for your valued business, it is much appreciated 👍

Rated 5 out of 5 stars

Excellent Service

Excellent Service provided - from start to finish the process was made very easy, great communication and friendly efficient staff.

18 March 2026
Unprompted review
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Graham, thanks for your great review, we really appreciate it and are delighted that our service met with your approval. Thanks also for the business, it's really appreciated too !!

Rated 5 out of 5 stars

Excellent service

Excellent service. Easy to order, called me before drop off and dropped the skip exactly where I asked. Pleasant, quick and great service from the first phone call.

20 March 2026
Unprompted review
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Alan, thanks for taking the time to leave us your great review, I will pass your comments on to the team 👍

Rated 5 out of 5 stars

From orginal enquiry to collection of…

From orginal enquiry to collection of skip service was excellent.
All staff were very knowledgable, efficient and very helpful.
Would recommend!

4 March 2026
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Maria, thanks so much for your great review, we really appreciate you taking the time to leave it, I will be sure to pass your comments on to the team.

Rated 5 out of 5 stars

Very helpful

Very helpful. Prompt delivery and pick up. Friendly staff.

3 March 2026
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Simon, thanks for your review, it's much appreciated 👍

Rated 5 out of 5 stars

Great & friendly service at good…

Great & friendly service at good prices. Highly recommended!

24 February 2026
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Michael, thanks for leaving such a great review. Thanks also for your business, both are really appreciated 👍

Rated 5 out of 5 stars

Great service from the team at EIS

Great service from the team at EIS. Rory couldn’t have been more helpful worh our requirements.

14 January 2026
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hello David, thanks for your great review, I'll be sure to pass your comments on to Rory and the rest of the team 👍

Rated 5 out of 5 stars

First time I've hired a skip

First time I've hired a skip. Easy to arrange, delivered snd removed safely and timely. Very responsive office custoner service to customwr queries as they arose. Very happy with service.
Dawn

9 February 2026
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Dawn, thank you for leaving such a nice review, we are delighted that our service met with your approval. Thanks also for your business, it is much appreciated 👍

Rated 5 out of 5 stars

Great service

Great service! Not the cheapest but the service is excellent, the staff are pleasant and the skips always arrive when they say they will which for me is very important.

26 January 2026
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Roy, thanks for your review, it really is much appreciated, I'm sure you'll find that we are highly competitive in the local marketplace and provide the best service !! 😊

Rated 5 out of 5 stars

Used for skip hire

Used for skip hire. Admin team were great to deal with and all the usual paperwork and instructions. Will definitely use again in the future and highly recommend.

9 February 2026
Unprompted review
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hello there Martin, your review is much appreciated and we are delighted that you were happy with our service and communication. Thanks also for your business, it is much appreciated.

Rated 5 out of 5 stars

Excellent Customer Service

Excellent customer service.
Good advice given from Gemma by email and by phone . All the team provided good communication throughout and were very helpful .
. Skip arrived at the time requested and collected the same day as requested. Skip delivery driver called to say when he was due to arrive and the same upon collection.
Driver gave good advice regarding the filling of the skip and explained again types of good that are acceptable and goods that cannot be disposed of in a skip .
I would have no hesitation in recommending E.I.S and would certainly use E.I.S in the future

13 February 2026
Unprompted review
EIS WASTE SERVICES LTD logo

Reply from EIS WASTE SERVICES LTD

Hi Stewart, thanks for your detailed review, we are delighted that both our admin and transport teams met with your approval and gave you the advice required. Thanks also for supporting our local, family business, it is much appreciated 👍

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