Einhell UK Reviews 1,389

An eyelet snapped on the petrol mower I bought last year so I contacted the company who promptly sent out a replacement part.
Speedy service and highly recommended.

It's easy to rate a company well when your tools work. When a company really shows their true nature is when they don't. Our compressor which is 2.5 years into it's 3 year guarantee, has died and neither Amazon or Einhell want to know. We have been passed back and forth between them so much that we're like a well worn tennis ball. Amazon said Einhell held the warranty, Einhell said Amazon had it - blah blah, we've all heard the story. But todays finality was particularly harsh after all the to-ing and fro-ing. The email reply requesting help under their 3 year warranty simply said "einhell has rejected your claim" and a subject body that finished the matter by stating: Customer needs to return to Amazon as it was purchased from EU S.A.R.L (as stated on receipt) they hold the full two year warranty.

All this despite the fact that Einhell have plastered all over their site that they give a 3 year warranty on their tools (or this one at least). Which isn't unusual; even Lidl have happily taken products back in the 3 years when needed. It's rare we have experienced such poor customer service from such a reputable brand. I recently purchased another Einhell piece of equipment, after this experience i'm really regretting it.

Next stop the Ombudsman I guess, who will hopefully force their hand. There aren't enough hours in the day!

The motor on my Einhell lawn mower developed a fault. I contacted customer services who arranged for a box to be sent out prior to its collection, then duly collected it and a replacement was sent out to me in a matter of days. At all stages, the staff I spoke with were helpful and efficient, as was the actual return and replacement process.

1. I rang Einhell to seek help with ordering the correct spare part for an accidentally damaged machine.
2 I was given clear information about which numbers on the maker's plate were needed to identify the machine
3. I received inside 2 minutes an email with a diagram showing part numbers so I could order the right spare part plus a link .
4 Ordering form the Einhell website was easy as a result.
5. The machine (a trimmer / brush cutter) performs better than previous ones I have had.

Refreshingly helpful efficient and friendly service from Emily. A spare part was dispatched straightaway.

Thank you.

What a fabulous super prompt response I had to an issue over a locking wingnut coming loose whilst in use and lost ! Very professional service with a personal caring approach which was really appreciated. Replacement part arranged to be sent and received within 24 hours...perfect. A really refreshing approach to customer service..Thank you

After second use of a new strimmer, a plastic part cracked and fractured. Contacted Einhell UK as the unit was new and under warranty, and Candice walked me through the process, explaining what to do. Within a few days the problem was resolved and the new part arrived. It's great to know you have support that leads to a positive outcome. Thank you!

Needed a replacement pull starter for an Einhell petrol lawn mower. I had tried two third party suppliers first but neither replacement part fitted. Einhell's UK customer service department responded very quickly and I ordered from them, with the item being despatched from Germany. Unfortunately, when it arrived it too didn't fit. (I suspect there are two versions of the part for my mower model, depending on when it was manufactured, and I had been sent the "other" one.) That was disappointing but, when I let them know, they really pulled out all the stops. While investigating what had happened at the Germany end, and without waiting for that to reach a conclusion, they sourced the right part in their UK warehouse, despatching it that afternoon. It arrived the following morning. Sorted. I think the customer service in response to the initial mistake was superb and, on the strength of that, I wouldn't hesitate to recommend Einhell.

Have just purchased an Einhell lawnmower and didn't know how to register the Warranty. Rang their CS and having spoken with many companies' CS, couldn't believe how professional, polite, courteous, patient, knowledgeable, informative this company is, didn't think such CS existed any more! Thank you 😊

I had an issue with my battery powered wire brush moss remover which was only a few months old.

I duly contacted Einhell under their warranty scheme.

Their response was totally professional and my issue was very quickly sorted out.

I totally recommend their warranty commitment and service. It is such a surprise to have someone who fully understands their products and act rapidly if there are any issues with them.

The moss remover works really well too.

Outstanding service.Reported an issue which was resolved by the machine being picked up and replace week later. Particular praise to Emily who patiently helped me greatly through the claim process ( I am a philistine with modern technology).Cannot fault each stage of the claim.

Bought a lawnmower via Amazon on delivery the nuts and bolts were missing, contacted Amazon who were useless, contacted supplier directly and Candice was very helpful, sent out missing parts and got them next day, cannot fault customer service at all would definitely buy from them again, directly though

Einhell GE-SA 36/35 Li 36v Cordless Scarifier 350mm with 2 x 4ah Li-ion. This is my Edit of original review following total replacement of unit.
Original unit had little power (wouldn't do anything other than highest setting) and was refusing to restart after short use, then motor seized. Unit return to Einhell and within 2 hours of their service department acknowledging receipt they had arranged a total replacement. Appears motor was defective from the outset as new unit starts and runs much more powerfully, tackling nearly my whole lawn on a single charge. Now happy with the product, just a shame the first unit was defective when received.

What an incredible company to deal with. I had an issue and after emailing the company I got a reply, firstly from Candice on a friday afternoon who stated someone would contact me first thing Monday.

On Monday I was emailed by Ash from Einhell. He on behalf of the Einhell resolved my issue with such kindness and customer relations that I thought no longer exists these days. If I ever wish to purchase any work tool related items I WILL without doubt go to Einhell first. Thank you Einhell so much.

My lawnmower wasn’t starting so I called the retailer I bought it from who weren’t much help. So I called Einhell and got through to Ash who was very helpful and asked me to send the lawnmower to them (they paid for next day courier). A week later a new one had arrived! Outstanding customer service and a joy to speak to a company who looks after their customers. Thanks again!

Replacement items received in less than 24 hrs, cannot be faulted

Had a problem with the self propelling mechanism on my petrol mower.

Having had SP mowers like this for 30 years and being familiar with the way they work, I’m sure it was not a problem with product quality, just a bit of really bad luck with a clump of grass/debris getting jammed in the wrong place at the wrong time.

The warranty process was a simple case of filling in a on-line claim form and within a few hours of pressing send, Einhell was in touch to arrange collection of the faulty item.

I happened to be passing their centre on the Wirral on my way to the beach with the dog, so I dropped it off.

By the next morning, I had a report by email, describing the issue which was unfortunately irreparable and (because a like-for-like mower was no longer available) offering me an equivalent replacement, including the specification in an attachment, for my approval.

The interaction with all the Einhell staff, by email, on the phone, and in person when I dropped it off, was a delight from start to finish, and would highly recommend their product and their customer service as a result.

I wrote asking how to solve a problem with our mower: after a brief exchange of notes, they diagnosed the problem, and sent me the parts to fix things, free of charge. Excellent customer service, I wish more companies were like them !

I wanted some information on a couple of Einhell power exchange tools and Emily replied extremely promptly. She reassured me about an issue which resulted in me immediately purchasing them so well done Emily, both the pruning chainsaw and the pruning shears are excellent, as with all of the tools I have!

The company sourced a missing bolt for my batter strimmer with little fuss and great customer service. What a change from many other interactions with remote and apparently 'couldn't care less' companies. It was a small issue but it was treated with care and a concern that the problem was speedily resolved. Well done to customer care.