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Avoid EIKA at all costs. I had a credit card with them until EIKA decided to cut off my access to their systems without offering any assistance in finding a solution, leaving me to pay for a service I could no longer use. I moved everything to DNB and couldn’t be happier after such a horrible experience with EIKA.
Its a great company until your car break and you actually need to use them. Extremely slow contact, unclear or no information, no rosponsibility.
My car stopped and I called eika phone number given by them in case of car failiure, they said its not this number but, they will call viking anyway. They called and said somone will come. 2 hours later I called Eika they said they dont know how viking works, so I called viking and they said thay will not come to pick up the car until next day, becuase its sunday (for real?). Next day they towed the car and from that time I have no idea what is happening, I had to call viking 3 times to get answer where is the car, thwy said mercedes. After googling phone number for 15 minutes I called mercedes. Mercedes service said they have vacation and the car MAYBE will be diagnosed in 40-60 days (FOR REAL?!?!) and then they will know what to repair, AND THEN I can wait for repair, they said MAYBE NEXT YEAR. Eika doesn know anything on infoline. There is no car, no info, no replacement car, nothing. Car was insured with highest BillPlus insurance. Today is 36 day after this happened and still i have no idea what is happening.
it will be easier for you to get answers and help from the president of the state than from this company! They don't want to help when you call them and switch the line to the machine. it is disrespect for clients. What a shame!
I'd have to agree with other reviewers that the IT component of Eika is not good. Terrible design, apps that don't work on tablets, half-arsed English versions, and they block google translate from most pages. Getting insurance from them was a nightmare, and I will be moving to a neobank at the end of my 1 year contract with Sparebanken Narvik (via Eika) to avoid having the "Eika Experience" in my life any longer.
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