The customer rep, Brendan, was responsive to my request even though I submitted it after hours. The templates make it easier to use legal forms. Moreover, the forms are downloadable in three form... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I signed up as a leap of faith thinking that if I gave my cc info they would not honor the cancelation policy within 7 days and continue to charge my card. To my amazement, they canceled my policy rig... See more
Company replied
I used the 7 day free access to POA forms on behalf of my sister, Donna Domizio for whom I am POA. The account is in her name. I relied on the advide of customer service since I had some difficulty... See more
Company replied
I run a small nonprofit and needed a rental agreement form. Eforms had just what I needed. After completing my transaction I had a billing question and called. CJ answered swiftly and was able to clar... See more
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Company details
About eForms
Written by the company
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Contact info
301 W. Platt Street #A322, 33606, Tampa, United States
- (844) 533-6767
- support@eforms.com
- eforms.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The eforms process was straight forward…
The eforms process was straight forward and intuitive. The form I needed was downloadable instantly. If I had needed another document, I most likely would have renewed my subscription.
27 January 2026
Reply from eForms
Thank you for your great review! We’re delighted to hear you found our service easy to use. We appreciate your feedback!
Helpful Chat line
I was not able to download a free form but when I got on the Chat line the Rep. helped me and it only took minutes.
27 January 2026
Reply from eForms
Thank you for sharing your experience, Carol! We’re glad our chat support was able to resolve things quickly for you. Thank you for being an eForms customer.
Best legal form platform!!…
This platform is easy to use and state specific! Customer service was great at answering questions!😎
28 January 2026
Reply from eForms
We appreciate you taking the time to leave a review and are happy to hear our customer service was helpful when you needed it. Thank you for using eForms!
Excellent Service
I needed a specific form from EForms. It created the form exactly as I needed. I haven’t really had a need to use it since. When the time came to renew, it got by me. My daughter is in the hospital and the renewal date got by me. EForms had no problem canceling my subscription and refunding my money immediately. I very much appreciated that.
27 January 2026
Reply from eForms
Thank you for sharing your experience, Joshua. We’re happy we could help with your subscription and make things easier for you.
My question was answered in a fast…
My question was answered in a fast time, with everything answered
24 January 2026
Reply from eForms
Thank you for your review, Kathy! We are happy to hear our team was able to assist promptly and thoroughly.
Refused to refund
I signed up for the free trial. I thought Ihad canceled it. I was charged, so while it was still pending I called to cancel and get a refund. I was denied a refund because apparently my ex-husband had made an account in the past with my email, and I was told only one free trial is allowed per email. Very disappointing! Tough for for a single mom to lose $49.
24 January 2026
Reply from eForms
We respectfully request that this review be removed due to the inaccuracies of the reviewer's claims. This user was billed and denied a refund on the most recent account she created. This user created multiple accounts in our system under separate email addresses, to which she obtained her document at no charge on the initial account during the 7-Day Free Trial for new members. Per our Terms of Use, we limit 'Free Trials' to one per user. Our database reflects two different emails and both are linked to the same IP address and user/billing profile. Based on the use of various emails to utilize multiple 7-Day Free Trials, it is against our company policy to issue any refunds on the secondary account.
The refund request was initially denied by our support team and the activity on both accounts was relayed to the user in detail.
As the secondary account was not eligible for a refund, the user still has access until the end of the billing cycle. The subscription will not renew and the account will not be billed again.
Great help
Hello, I made a mistake in purchasing one of your products which lead me to pay more money than I was expecting to pay, I reached out to your team explained my situation and your representative handled it superbly, thank you again, great team
21 January 2026
Reply from eForms
Thank you for sharing your experience, Nalani! We’re glad our team was able to assist and resolve everything for you and truly appreciate your kind feedback.
worked with me to correct billing…
worked with me to correct billing issues without push back...they did what I needed
22 January 2026
Reply from eForms
We appreciate your 4-star review, Bill! Thank you for using eForms!
Eforms was easy to use and create the…
Eforms was easy to use and create the legal documents I needed for friends and family members. Customer service was very responsive and helpful when I sent them an email to make changes to my service.
21 January 2026
Reply from eForms
Thank you for your feedback! We’re glad our platform helped you create the documents you needed and that our support team could assist you when needed most.
Reply from eForms
Thanks for taking the time to leave a review, Gabriela! We’re glad our service was useful for your situation.
Even if there was nothing in services…
Even if there was nothing in services that your company had that I could use. The customer services was really good.
20 January 2026
Reply from eForms
Thank you for your feedback, Julie-Ann! We appreciate you complimenting our customer service team and hope to help you again in the future.
Cancelation
I did not like trying to get my issue resolved through your 1 800 number. I never could get through or no one called me back. I really hope the matter was taken care of via email.
19 January 2026
Reply from eForms
Thank you for your feedback. We needed to confirm that our customer support number is 844-533-6767. Our customer support team is on standby Monday-Friday, 9 AM-9 PM EDT, and Saturday-Sunday, 9 AM - 5 PM EDT.
We reviewed your account and show you sent an email on Monday, January 19, 2026. Our customer support team responded to your email within 6 minutes, confirming your subscription was now cancelled per your request. This was the only request we received to cancel your eForms subscription. The subscription was cancelled as requested and will not be billed again.
Experience was good
Experience was good. There were a few errors in the document. But since it's temporary I can live with it. Communication was good. Easy to navigate through..
20 January 2026
Reply from eForms
Thank you for your feedback, Joseph. We’re glad to hear your overall experience was positive and our platform was easy to use. If you ever have a concern in the future, please do not hesitate to contact our live customer support team.
The person that answered the phone was…
The person that answered the phone was efficient & knowledgeable.
16 January 2026
Reply from eForms
Hi LC, thank you for your review! If there’s anything we can assist you with, our support team is on standby during operating hours.
Fantastic customer service
Steven responded to my email within hours of receipt, even though it was the end of the week/weekend. He reviewed my request, determined I had made an honest mistake and corrected my error immediately. I can't praise Steven and eForms more for their quick and phenomenal customer service.
18 January 2026
Reply from eForms
Thank you for your kind feedback. We’re glad Steven was able to assist you quickly and resolve the issue right away. We will inform him of your amazing review!
EFORMS very professional and received form right away
Very professional and thorough. Form is exactly what I was looking for
14 January 2026
Reply from eForms
Thank you for your feedback, Ella. We’re glad to hear the form met your needs and that you found our service professional and thorough.
Best service
Amazing customer service!!!! Promptly provided assistance and a solution
14 January 2026
Reply from eForms
Thank you for sharing your experience with our Customer Service team, Melissa! Please let us know if you ever need more assistance!
Reply from eForms
Thank you for the kind feedback, Connie. We’re glad you found the service easy to use and our customer support team helpful.
The response I received was prompt and…
The response I received was prompt and informative.
13 January 2026
Reply from eForms
Thank you for your feedback, Edward. We’re glad to hear our response was informative, and we appreciate you taking the time to share your feedback.
They stand by their claims
I signed up as a leap of faith thinking that if I gave my cc info they would not honor the cancelation policy within 7 days and continue to charge my card. To my amazement, they canceled my policy right away and honored their commitment. I will definitely sign up with them if I need further services in the future because they did right by me this time
14 January 2026
Reply from eForms
We’re glad we could provide you with a positive experience, Daniel. Thank you for trying eForms. We hope to serve you again in the future.
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